Cody O'Connor in Customer Service was such a kindly mannered woman. She could not be more helpful. Such patience. She was exemplary in her communications with me. Thank you so much Cody for all your... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Oxendales are alway super fast at sorting out any problems you have. I hadn’t got a refund for a returned item. It wasnt returned because of the Nightline collapse but they sorted it for me and gave m... See more
Company replied
Outstanding Customer Service Team. I had an issue applying a voucher to an order. I contacted customer service to help. I was advised to place the order, and I would be refunded the amount for the vou... See more
Company replied
Great customer service, always a great shopping experience. I dealt with Rachel McAuley over the chat for something I needed changed on my account. Rachel got it done very quickly for me, thanks so... See more
Company replied
Company details
- Clothing Shop
- Department store
- Garden Furniture Shop
- Homewares Shop
- Men's clothes shop
- Ladies' clothes shop
Written by the company
You can find us at www.oxendales.ie Ireland's longest established home shopping company, just for you in sizes 8-32. Fashionable women's clothing and everything you need for your Home and Garden. Order online - delivery in Ireland
Contact info
2.2 Woodford Business Park, Santry, Dublin 17, D17 W995, Dublin, Ireland
- 01 8300 600
- CustomerService@Oxendales.ie
- oxendales.ie
4.5
Excellent
935 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Contacted Oxendales through Facebook…
Contacted Oxendales through Facebook messenger & they were able to fix my issue in minutes, great service
19 June 2025
Unprompted review
Reply from Oxendales
Hi Lillian,
Thank you for your 5star review.
I am delighted to hear you are happy with our Customer Service.
I have passed your kind comments onto the agent who was assisting you and her manager.
We look forward to hearing from you again soon.
I hope your enjoying the sunshine! ☀️
Best Regards,
Jade~Oxendales Team ❤️
Always get excellent service and staff…
Always get excellent service and staff are very helpful, Ella Browning was assisting me today with a quary and was very helpful my quary was delt with very quickly, great customer care
19 June 2025
Unprompted review
Reply from Oxendales
HI Geraldine,
Thank you for your 5star review.
I am delighted to hear you are happy with our customer service.
I have passed your lovely comments on to Ella and her Manager.
We look forward to all your future orders.
I hope your enjoying the sunshine! ☀️
Best Regards,
Jade~Oxendales Team ❤️
I had a great experience with Oxendales…
I had a great experience with Oxendales web chat customer service. Ella was looking after me and she resolved my issue quickly and I really appreciated her help.
Thanks Ella
Claire
18 June 2025
Unprompted review
Reply from Oxendales
Hi Claire,
Thank you for your 5star review!
I am delighted to hear you are happy with our customer service.
I have passed your lovely comments on to Ella and her manager.
We look forward to hearing from you again soon!
Best regards,
Jade ~ Oxendales team ❤️
Dealt promptly and efficiently with my…
Dealt promptly and efficiently with my problem today thank you
16 June 2025
Unprompted review
Reply from Oxendales
Hi Evelyn,
Thank you so much for your 5 star review.
I have passed your lovely comments on to the agent and her Team Lead.
We look forward to hearing from you again soon ❤️
Best regards,
Jade~Oxendales Team :)
Reply from Oxendales
Hi,
Thank you so much for your review!
I am delighted to hear your happy with our service.
We look forward to hearing from you again soon.
Best regards,
Jade~Oxendales Team :)
Some of my order had not arrived
Some of my order had not arrived, Aoife sorted this promptly for me, i needed to return an item too, she booked fastway to colect from me
12 June 2025
Unprompted review
Reply from Oxendales
Hi Fiona,
Thank you for your 5 star review!
I am delighted to hear you are happy with our customer service.
I have passed your lovely comments on to Aoibhe and her Team Leader.😊
Best Regards,
Katelynn ~Oxendales Team! 😊
Agent (Katelynn) was very helpful
Agent (Katelynn) was very helpful. She dealt with my query efficiently with a positive outcome.
12 June 2025
Unprompted review
Reply from Oxendales
Hi,
Thank you for your 5star review!
I am delighted to hear you are happy with our customer service.
I have passed your lovely comments on to Katelynn and her Team Lead 😊
We look forward to hearing from you again soon 😊
Best Regards,
Jade ~Oxendales Team ✨
Reply from Oxendales
Hi Ginta,
Thank you for your 5star review!
I am delighted to hear you are happy with our customer service.
I have passed your lovely comments on to the agent and there Team Lead 😊
We look forward to hearing from you again soon 😊
Best Regards,
Katelynn ~Oxendales Team ✨
Returns
Prompt reply to my emails and situation was dealt with in a very professional manner
9 June 2025
Unprompted review
Reply from Oxendales
Hi Meave,
Thank you for your 5star review!
I am delighted to hear you are happy with our agents.
I have passed your lovely comments onto the agent who you were speaking with and his Team Lead! 😁
We look forward to hearing from you again soon!
Best Regards,
Katelynn ~Oxendales Team✨
Aoibhe Kelly was extremely helpful in…
Aoibhe Kelly was extremely helpful in finding my lost order.
3 June 2025
Unprompted review
Reply from Oxendales
Hi Geraldine,
Thank you for your 5 star review!
I am delighted to hear you are happy with our customer service.
I have passed your lovely comments on to Aoibhe and her Team Leader.😊
I hope you are enjoying the sunshine ☀️
Best Regards,
Katelynn ~Oxendales Team! 😊
My enquiry was handled promptly and…
My enquiry was handled promptly and efficiently. The agent was polite and attentive
3 June 2025
Unprompted review
Reply from Oxendales
Hi Samantha,
Thank you for your 5star review!
I am delighted to hear you are happy with our agents.
I have passed your lovely comments onto the agent who you were speaking with and her Team Lead! 😁
We look forward to hearing from you again soon!
Best Regards,
Katelynn~Oxendales Team 😊
I recieved the wrong dress in error .
I recieved the wrong dress in error .
I went onto the chat on the website and spoke to Aoibhe
She sorted it for me in seconds and ordered the correct one for me and I will send back the incorrect one in the morning.
It was so easy to fix , im delighted ill have the correct dress before my event
3 June 2025
Unprompted review
Reply from Oxendales
Hi Laura,
Thank you for your 5star review!
I am delighted to hear you are happy with our agents.
I have passed your lovely comments onto the agent who you were speaking with and her Team Lead! 😁
We look forward to hearing from you again soon!
Best Regards,
Katelynn~Oxendales Team ✨
Change of email
I no longer had access to my old email address due to being hacked - I contacted Oxendales via the Chat option - Minh was very efficient and very helpful.
3 June 2025
Unprompted review
Reply from Oxendales
Hi Natasha,
Thank you for your 5star review!
I am delighted to hear you are happy with our customer service.
I have passed your lovely comments on to Minh and his Team Lead.
We look forward to hearing from you again soon 😊
Best Regards,
Katelynn ~Oxendales Team ✨
Very easy to change details in the chat…
Very easy to change details in the chat room - aoife very helpful
29 May 2025
Unprompted review
Reply from Oxendales
Hi Naomi,
Thank you for your 5star review!
I am delighted to hear you are happy with our agents.
I have passed your lovely comments onto the agent who you were speaking with and her Team Lead! 😁
We look forward to hearing from you again soon!
Best Regards,
Katelynn~Oxendales Team
Excellent customer service
Excellent customer service, especially Aoibhe Kelly
28 May 2025
Unprompted review
Reply from Oxendales
Hi Sarah,
Thank you for your 5star review!
I am delighted to hear you are happy with our agents.
I have passed your lovely comments onto the agent who you were speaking with and her Team Lead! 😁
We look forward to hearing from you again soon!
Best Regards,
Katelynn~Oxendales Team
Large order went missing - no resolution
Placed a significant order worth over €230 with Oxendales. It was never received. Courier never contacted me, despite claiming they were given authority to leave package somewhere. Parcel was not at delivery address, no phone call, no note on the day and no resolution from company afterwards, despite not receiving 3 very valuable items. Terrible shopping experience. Have tried to resolve with both Oxendales and courier partner and am now out of pocket with no order received. Would never shop there again.
6 May 2025
Unprompted review
Reply from Oxendales
Hi Linda,
Thank you for your feedback.
I can see our Customer Service Team have been in touch with you regarding your query and your parcel has been located.
We hope you are happy with the outcome.
If you need any further assistance, please do not hesitate to get back in touch.
Kind regards,
Jade ~ Oxendales Team
I always found the agents at oxendales…
I always found the agents at oxendales extremely helpful. Today was no exception. The agent I spoke to could not have done more to help me . Highly recommend oxendales to anyone.
22 May 2025
Unprompted review
Reply from Oxendales
Hi Pauline,
Thank you for your 5star review!
I am delighted to hear you are happy with our agents.
I have passed your lovely comments onto the agent who you were speaking with and his Team Lead! 😁
We look forward to hearing from you again soon!
Best Regards,
Jade~Oxendales Team
Always have a good experience with…
Always have a good experience with Oxendales.
22 May 2025
Unprompted review
Reply from Oxendales
Hi Ayanna,
Thank you for your 5 star review!
I am delighted to hear you had a good experience with Oxendales.
We look forward to hearing from you again soon.
Best Regards,
Jade~Oxendales Team 😊
Thang was very helpful when contacted…
Thang was very helpful when contacted him today and got me sorted straight away
20 May 2025
Unprompted review
Reply from Oxendales
Hi Ann Marie,
Thank you for your 5star review!
I am delighted to hear you are happy with our customer service.
I have passed your lovely comments on to Thang and his Team Lead.
We look forward to hearing from you again soon 😊
Best Regards,
Jade~Oxendales Team
The girl on the chat answered my…
The girl on the chat answered my queries and was very helpful.
16 May 2025
Unprompted review
Reply from Oxendales
Hi Catherine,
Thank you for your 5star review.
I am delighted to hear you are happy with our customer service.
We look forward to hearing from you again soon 😊
Have a nice day!
Best regards,
Jade~Oxendales Team
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