Oxigen Environmental - Quayside, Dundalk Reviews 

200
•
TrustScore 4 out of 5

4.2

Mill Street, Quayside Business Park, A91 KA9R Dundalk, County Louth, IE

•

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See what reviewers are saying

Rated 5 out of 5 stars

It was very straight forward process of ordering online. We filled the skip in one day and didn't need it sitting on our driveway for any longer. We called the customer service and arranged for the... See more

Company replied

Rated 5 out of 5 stars

Highly recommend Oxigen. They have excellent communication when on the odd occasion the bin lorry is delayed and they send reminders about putting bins out on Sat on bank holidays. Any time I have ran... See more

Company replied

Rated 5 out of 5 stars

My bins were not collected in error & when I phoned to query the situation, Ciara handled my enquiry with courtesy and professionalism. She called me back promptly and rearranged a new collection date... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from Pauline in customer care in Dundalk office. Responds to emails very promptly and efficiently and has solved any problems or queries I had. Pauline is very professional... See more

Company replied


Company details

  1. Waste-Management Service
  2. also in
  3. Drainage Service
  4. Household waste recycling centre
  5. Recycling centre
  6. Waste Collection Service

About Oxigen Environmental - Quayside, Dundalk

Written by the company

Reduce | Reuse | Recycle

Oxigen Environmental provide the best value for wheelie bins, domestic and commercial waste collection, skip hire and road sweeping.
We are Ireland’s leading integrated waste management and recycling company and provide our services from Cavan to Waterford and in between.
Oxigen is dedicated to the diversion of waste from landfill through the re-use of valuable resources to create closed material life cycles. The well-known adage of ‘waste not, want not’, is key to the Oxigen ethos.
Producing secondary raw materials and reprocessing them to produce new products promotes resource efficiency and is an environmental necessity.
Oxigen Environmental is at the forefront of environmental services provision in Ireland.
The group comprises of Oxigen Environmental and Oxigen Commercial.
Between these two companies Oxigen manages waste and material streams, water supply, waste-water treatment, and energy generation.
We are constantly growing our fleet and staff to provide a first-in-class service, across all streams, to all customers and across all regions, where we too are expanding, due to the popularity of our excellent services and price plans.

OXIGEN’S STRATEGIC GOALS ARE:
• To increase volumes of recyclables collected.
• To increase volume of secondary raw materials produced such as paper, metal, glass, wood, plastics, construction aggregates and organics.
• Maximise diversion of materials from landfill.
• Increase the generation of renewable power from waste streams.

Oxigen 3-Bin

Oxigen 6-Yard skip


Contact info

  • Mill Street, Quayside Business Park, A91 KA9R, Dundalk, County Louth, Ireland

  • 0818694436

4.2

Great

TrustScore 4 out of 5

200 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(200)

339 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very friendly and helpful …

Very friendly and helpful receptionist. Everything explained about bill ,
Nothing was a bother!

16 October 2026
Unprompted review
Oxigen Environmental - Quayside, Dundalk logo

Reply from Oxigen Environmental - Quayside, Dundalk

Hi Thomas,

Thank you so much for your review. We are delighted to hear that you were able to have all your questions answered by our customer service team.

Kind regards,
The Oxigen Team

Rated 5 out of 5 stars

Delivered and collected on time

Delivered and collected on time. Good service

1 October 2026
Oxigen Environmental - Quayside, Dundalk logo

Reply from Oxigen Environmental - Quayside, Dundalk

Hi Nicola,

Thank you for your kind review! We hope to help you on another project in the future.

Kind regards,
The Oxigen team

Rated 5 out of 5 stars

Excellent service

Excellent service, hassle free.

20 September 2026
Oxigen Environmental - Quayside, Dundalk logo

Reply from Oxigen Environmental - Quayside, Dundalk

Hi Fintan,

Thank you for your five star review - we greatly appreciate it!

Kind regards,
The Oxigen Team

Rated 5 out of 5 stars

Hassle free

Hassle free. Booked online. Skip delivered and collected with a phone call beforehand.

21 September 2026
Oxigen Environmental - Quayside, Dundalk logo

Reply from Oxigen Environmental - Quayside, Dundalk

Hi Gary,

Thank you for the five star review. We are glad everything went to plan with your order!

Kind regards,
The Oxigen Team

Rated 5 out of 5 stars

The delivery service was great

The delivery service was great

20 September 2026
Oxigen Environmental - Quayside, Dundalk logo

Reply from Oxigen Environmental - Quayside, Dundalk

Hi Merante,

Thank you for taking the time to leave us a five star review!

Kind regards,
The Oxigen Team

Rated 5 out of 5 stars

Great service

Great service. Fantastic customer service

14 September 2026
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Reply from Oxigen Environmental - Quayside, Dundalk

Hi Marcin,

Thank you for taking the time to leave us a review. We are very glad to hear you were pleased with the service you received!

Kind regards,
The Oxigen Team

Rated 5 out of 5 stars
Oxigen Environmental - Quayside, Dundalk logo

Reply from Oxigen Environmental - Quayside, Dundalk

Hi,

Thank you for the five star review! We appreciate you taking the time to leave us feedback.

Kind regards,
The Oxigen Team

Rated 2 out of 5 stars

Delivery of the skip was fine but it’s…

Delivery of the skip was fine but it’s impossible to get it collected again

3 September 2026
Unprompted review
Oxigen Environmental - Quayside, Dundalk logo

Reply from Oxigen Environmental - Quayside, Dundalk

Hi Sarah,

Thank you for your feedback. We're pleased to hear the skip was delivered as expected, but we're sorry to learn you've had difficulty arranging collection. This is not the experience we want for our customers. We appreciate you bringing this to our attention and will review the issue with our team to help improve our service.

Kind regards,
The Oxigen team

Rated 3 out of 5 stars

Skip has not been picked up

Skip is still outside my home,when I have requested for it to be picked up.I have had to cancel workmen coming with diggers twice already,Very inconvenient .

17 August 2026
Oxigen Environmental - Quayside, Dundalk logo

Reply from Oxigen Environmental - Quayside, Dundalk

Hi Margaret,

We apologise for the inconvenience caused. We have passed this comment to management to ensure this collection is prioritised.

Kind regards,
The Oxigen Team

Rated 5 out of 5 stars

Delivered and taken away on time

Delivered and taken away on time

10 August 2026
Oxigen Environmental - Quayside, Dundalk logo

Reply from Oxigen Environmental - Quayside, Dundalk

Hi Matthew,

Thank you for leaving us a five star review. We hope to work with you again on your next project!

Kind regards,
The Oxigen Team

Rated 5 out of 5 stars

Great service

Great service. Easy to book. Office easily contactable and answered any queries I had. Delivery driver was great to communicate when dropping and picking up skip. Would use again.

6 August 2026
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Reply from Oxigen Environmental - Quayside, Dundalk

Hi,

Thank you for leaving us a five star review, we really appreciate you taking the time to leave us some feedback. We are delighted to hear that our customer service team was able to help you with your enquires and everything with your order went smoothly.

Kind regards,
The Oxigen Team

Rated 5 out of 5 stars

Great service

17 August 2026
Oxigen Environmental - Quayside, Dundalk logo

Reply from Oxigen Environmental - Quayside, Dundalk

Hi Elvie,

Thank you for taking the time to leave us a five star review. We are glad that your order went as planned.

Kind regards,
The Oxigen Team

Rated 5 out of 5 stars

Friendly staff both on the phone and…

Friendly staff both on the phone and the delivery/collection drivers, quick response.

11 August 2026
Oxigen Environmental - Quayside, Dundalk logo

Reply from Oxigen Environmental - Quayside, Dundalk

Hi,

Thank you so much for taking the time to write us a review. We are delighted to hear that our customer service team was able to help you with your order.

Kind regards,
The Oxigen Team

Rated 1 out of 5 stars

Terrible service.

Terrible service, ordered a skip from the 12th to the 14th. It’s the 19th and still hasn’t been collected yet, it’s sitting in my family’s parking space in front of our home. Sent two emails, no reply. Went in person to their office and they claimed they would collect it today and they haven’t. Very unhappy.

9 August 2026
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Reply from Oxigen Environmental - Quayside, Dundalk

Hi Tracey,

Thank you for taking the time to write us a review. We understand that your skip order has not been handled as it should be and we apologise for any inconvenience caused. This comment has been reported to the appropriate manager to ensure that this issue is taken care of ASAP.

Kind regards,
The Oxigen Team

Rated 4 out of 5 stars

i have ordered a skip for a few days…

i have ordered a skip for a few days and the guy that brought it in and collected it was awesome. professional, efficient and quickly in and out. costumer service was a good also just a little confusing on communication and info but still okay.

15 July 2026
Oxigen Environmental - Quayside, Dundalk logo

Reply from Oxigen Environmental - Quayside, Dundalk

HI Fern,

Thank you for taking the time to write us a review. It is great to hear that your skip order went smoothly! We appreciate you letting us know about the communication between customer and dispatchers - we work to improve this regularly.

Kind regards,
The Oxigen Team

Rated 5 out of 5 stars

Missed bin collection

My bins were not collected on Friday, i was on holidays abroad and sent an email explaining that i hadnt received my bill via email and paid straight away, a lovely agent, Darah, responded to me and told me would look into situation and came back almost immediately and asked if i could leave bins out for the next morning, i unfortunately didnt see email until later saturday afternoon.. went back to Darah and was advised if i could get bins put out on Monday night he would arrange collection on tuesday morning, neighbours put bins out for me, and they were emptied. Darah was so helpful and pleasant and really felt it was above and beyond a normal customer service response .. amazing service .. thank you Darah

24 July 2026
Unprompted review
Oxigen Environmental - Quayside, Dundalk logo

Reply from Oxigen Environmental - Quayside, Dundalk

Hi Carol,

Thank you so much for taking the time to write us a review. We are delighted to hear that your issue was solved promptly and efficiently. We will pass your compliments to Darah!

Kind regards,
The Oxigen Team

Rated 5 out of 5 stars

Swift and dropped exactly where I…

Swift and dropped exactly where I needed it

8 July 2026
Oxigen Environmental - Quayside, Dundalk logo

Reply from Oxigen Environmental - Quayside, Dundalk

Hi Mark,

Thanks for your review. We are glad everything with your order went smoothly.

Kind regards,
The Oxigen Team

Rated 1 out of 5 stars

Contact impossible

Th delivery and collection was OK, as it turned out. But I wanted to know delivery & pick up times.

The 0818 number was always busy, the 042 number cut off after 22min on hold, my email was not answered. We live remotely and if we are not in, the gate is locked.

If you cannot be contacted, I cannot use you again. Your website did not have a button to register as a new user, either!!!

13 July 2026
Oxigen Environmental - Quayside, Dundalk logo

Reply from Oxigen Environmental - Quayside, Dundalk

Hi Jill,

Thank you for your review. We appreciate that timings are needed in the case of locked gates and inaccessible areas but we can usually only give approximate timings for pickup and delivery, similarly to all companies.

We apologise for the breakdown in communication regardless and we hope that you give us another chance in the future.

Kind regards,
The Oxigen Team

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