OxiMedical Respiratory Reviews 706

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

I normally do not write reviews but wanted to take a minute and publically recognize Heath for his exceptional customer care. I called Oximedical on Friday Heath walked me through options for portable... See more

Rated 5 out of 5 stars

The agent was quick to understand my problem and resolved it by sending me a new machine which I received in 2 days. And only after I received the replacement was I required to return the old machin... See more

Rated 1 out of 5 stars

I purchased an Inogen One G4 in July and the entire machime has stopped working. Both batteries were faulty when I received them. At that time they were only lasting 70 minutes. I am under their "whit... See more

Rated 1 out of 5 stars

I purchased an oxygen concentrator, exchanged it within the exchange period, and returned them within the window as well because they were not providing a strong flow of oxygen. They kept over $1000 a... See more

Company details

  1. Medical Equipment Supplier

Information provided by various external sources

OxiMedical is your oxygen concentrator store! With stores nationwide and online for oxygen generating equipment. Oxygen therapy by Inogen, Philips and CAIRE


Contact info

3.7

Average

TrustScore 3.5 out of 5

706 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Easy to order

Easy to order, very helpful agent, answered all my questions about the product I was interested in.
It arrived in the time stated in perfect condition and works as advertised.

9 April 2021
Rated 5 out of 5 stars

Outstanding Customer service

Outstanding Customer service. Calls returned promptly. Very pleasant staff,

Supplies delivered quickly.

I'd recommend OXiMedical to whomever would need their services.

9 April 2021
Rated 4 out of 5 stars

THERE WERE PROBLEMS....!

-Ordering the concentrator went very smoothly.
-The item arrived as scheduled; unfortunately the item arrived without the 2 batteries as listed in the package. This made the concentrator unusable. Also unfortunately, the first rep. I talked to on your end thought I was only supposed to receive 1 battery; of course 1 battery is better than 0 batteries.
- When I finally talked to a knowledgeable person things went quickly. The batteries arrived and I was able to use the concentrator.
- I am happy !
- Also I very much the breathing issues booklet that was included in the concentrator package.

16 February 2021
Rated 5 out of 5 stars

I'm please with the "Inogen at Home" model

I'm very please for the fast service from OxiMedical staff, so I could get the Oxigen generator for my Mom during the Covid pandemic. The machine helps my Mom boosted the Oxygen level from 88 to 95 easily, so she didn't need to go to the Hospital for Oxygen. It's very convenience.

3 February 2021
Rated 5 out of 5 stars

I had to purchase a new Home oxygen…

I had to purchase a new Home oxygen concentrator the one i had will shut itself off when it gets hot. So i called Oxy Medical and told them what i needed. So they sent me a blue Phillips respironics q ever flo.i am glad i purchased this unit my first one i love so for the price you cant beat it.My salesman was so professional and helpful.

2 February 2021
Rated 3 out of 5 stars

G5 Great product, sales need to be more detailed

some how we went from a g5 special 2995 lifetime warranty to 2195 with G4 trade in 3 year warranty somehow doesn't add up. Mostly since I was recovery from medical issues and really needed it, I let it slide. My fault for giving in. aside from poor sales tactics an excellent product, dwarfs the quality of the G4, a lot of degrading for a few lbs. they did not sell me the G4, I suspect to their advise would have not sold me the G4 to begin with

2 February 2021
OxiMedical Respiratory logo

Reply from OxiMedical Respiratory

We are sorry to hear of your dissatisfaction with a trade-in offer for which you fully agreed without pressure from our sales representative and without mention of your interest in a lifetime warranty, as confirmed by our call recordings. Please keep in mind that you received a new unit with 2 batteries and traded in a unit that was nearly out of warranty. We are glad you are enjoying your Inogen One G5 - we agree it is an excellent product. And we are even more glad to hear that you have recovered from your medical issues.

Rated 4 out of 5 stars

The inogenOneG5

The InogenOne G5 came quickly and was in working order. We received a &600.00 credit for the InogeneOne G4 that we returned.

1 February 2021
Rated 4 out of 5 stars

Weight

I feel that you could have been more upfront about the weight of the unit. It is fine without the battery, but with it the unit is quite heavy. I also ordered the backpack but the weight of that makes using it impossible.

1 February 2021

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