oxopackaging.com.au Reviews 27

My experience dealing with Daisy at OXO was excellent from the get-go. Good, timely communication, clear quotes and timelines, delivery on schedule. Finished product is of high quality. Nice hand feel, crisp printing, true colour. Would definitely utilise their services again.

I am very disappointed with OXO’s service and quality of work. The first time my company did business with them, they were great, I was very happy. This latest dealing with them has been the opposite.

First of all, I would like to point out - I am a graphic designer with over 25 years of experience working with printers and also, I’ve been a professional photographer for over 35 years. I have produced artwork for commercial printing literally thousands of times over the years. So this is not my first rodeo.

I sent some artwork for packaging for two new products my company was launching. When I received the completed packaging (sent from a factory in PAKISTAN, not Sydney/Melbourne), one of them had a purple hue throughout the shadow area of the product photo (the photo has a slight shadow as it is set against a white background). When looking at the photo on its own in Photoshop, the shadow is grey (just as it should be). When adding the photo to the Illustrator artwork, it is also grey (yes, CMYK artwork is made up of 4 colours, but to the eye it is grey). Also, my monitor is properly calibrated, so what you see on screen is exactly as it should look when printed. I believe this purple hue was due to a poor a quality printer, a poorly calibrated printer or just incompetence of the person doing the printing. Plus, any competent printer would have picked this up in quality control and rejected it. It should never have been allowed to leave the factory.

I’ve had issues with printers in the past. But 99% of case, a good printer will do the right thing and reprint the work. It’s just good business too. But when dealing with OXO, the very first thing they did… blame me/the artwork. I checked the artwork, it is perfect. They will not accept responsibility or do anything to help resolve this issue. The person I was dealing with, Adam, said he would speak to management and see what they can do for me. That was 5 days ago. Never heard back from them after that. They will not respond to emails now. I am disgusted, not only with their attitude and responses to me, but their complete lack of customer service. They clearly don’t care. My company is quite a large electronics importer/distributor, we own quite a few brands and require packaging for these brands. My ultimate goal with trying OXO was to find a local Australian supplier to work with for all of our packaging in future (even though I just found out they use a third party in Pakistan). I will NEVER do business with OXO Packaging ever again.

Update – 20th January 2026:
Since posting this review in August, OXO Packaging contacted me and have given a full refund. I appreciate that they have taken responsibility and refunded us. The final outcome is satisfactory.

Disappointed with the customer service. I contacted OXO Packaging because their website stated “No Minimum Order Required” for the jewellery boxes I was interested in.

After being told the minimum is actually 250 units, I followed up to clarify the confusion and request a quote for 250 units but never received a reply.

I provided detailed specifications and was genuinely interested in working with them. Even a simple response to say they couldn’t assist would have been appreciated, but receiving no reply at all felt unprofessional.

Adam helped me with the design and production of my packaging and I couldn't be happier - the final product was way more professional than anything I could have come up with (I can't believe the packaging graphic design was included in the price!!!). I will definitely be using oxo again and would recommend them to everyone.

Daisy was amazing to work with! She was patient, responded quickly, and ensured fast delivery. She provided great reassurance throughout the process and took feedback well. The final product is high quality—I highly recommend her!

Daisy James with great to deal with from start to finish. The product is great and the service is quick and attentive. We will be ordering again

Had a great first experience working together with Adam, would highly recommend his work. My first batch of my candle boxes turned out amazing. Looking forward to getting more work done soon! Thank you for your patience.

Quality printing, helpful service and delivered on time to meet our deadline. Would definitely use again. We were really happy with the pillow packages - they looked great. Thanks Daisy!

Excellent Service from Daisy. The boxes arrived on time and were perfect.
Definitely recommend.
Thank you
Desi
Castile Soap Studio.

5 Stars. Daisy was super helpful and kept me informed throughout the whole process from design to production and delivery. Would recommend OXO Packaging services.

I had a very good experience with OXO Packaging.
Daisy James is so super helpful and kind! She made sure we received two designs and quotes as requested so we could choose the one that suited our requirements. Great service and pricing too.

Great customer service, the products came in a timely manner and were exactly what we needed for our project. The quality of the boxes was great and the team went above and beyond to ensure we got the artwork on the boxes just right.

The team at oxopackaging have been a pleasure to deal with - Communication, professionalism and their warmth and willingness to care for the customer is to be commended.

Thank you Adam for all your efforts, looking forward to dealing with you again in the near future - the product turned out even better than expected.

Highly recommended oxopackaging =)

Noah was super helpful! He made the whole process so simple from design concept through to delivery.
Highly recommend!

Adam and the team were able to create some fantastic custom chocolate boxes for us. The final product is exactly as expected and the quality is perfect. Will definitely continue to use them again.

I went onto their website and then I chatted with Adam and then he sent me a design and I said lets do it and in a flash we have lovely boxes. Thanks.

Adam was a great help from the start, and was able to guide me in the right direction regarding what I needed. He kept me updated on the progress of my order.
I am very happy with my boxes and other packaging, and will be recommending OXO Packaging to others.

The experience with this company, was amazing. They helped put my design on paper and then created my beautiful packaging. It was everything that I wanted, and the quality was 100%. and the customer service was above and beyond any other company I have dealt with. I will be using them again for more designs in our packaging. I will be recommending this company to my friends and other businesses. thank you

Adam helped me with the type of box I needed and designing the look. I am very happy with the results. Will recommend the company and will use them in the future.

Noah was exceptional in his customer service, including the many adjustments I made. He was super responsive and provided great advice. The products turned out so great that we are truly happy with them. Also, as a first-time customer and producer, there were things Noah pointed out that I wasn't aware of. The pricing is super competitive, and the turnaround is quick! Thanks Noah.