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too stupid to read or do your own jobs. Just another fake "bank" full of fraud and false advertising I get to sue. Don't care if you want to cry about me stating your illegal actions out loud won't c... See more
Company replied
Received a strange email advising my account has been flagged by their security monitoring system. WHAT ACCOUNT? I've never even heard of this company and DEFINITELY didn't open an account. The whole... See more
Absolutely love using this banking service the only down fall was having to pay $300 for the fire element and the fact how when u go to an ATM that charges you $3 to pull money out, ok that's fine but... See more
Company replied
Company details
Information provided by various external sources
Oxygen is a digital banking platform tailored to meet the unique needs of freelancers, digital natives, and small businesses – providing worry-free banking solutions to the nearly 60 million people who make up the ever-expanding segment. Through the Oxygen app, users can manage everyday expenses on their Oxygen Visa Debit Card, helping provide freedom, flexibility and predictability.
Contact info
100 First St. Suite 2250, 94104, San Francisco, United States
- (866) 287-7021
- support@oxygen.us
- oxygen.us
Could be better .
9 June 2023
Reply from Oxygen
Tionndra, our primary goal is to address and resolve any issues you may have. Could you please provide more details? This will help us better understand the situation and ensure that the appropriate team addresses it. Please reach out to support@oxygen.us or respond from the email thread sent to you few minutes ago. Looking forward to hearing from you.
They don't protect your money
This company doesn't protect your constantly log out my account or account is easily hacked.
17 June 2023
Reply from Oxygen
Hello Erica, sorry to hear about your experience. Account Security is a priority for Oxygen.
We want to understand the issues you are facing with logging into your account. Our team would be glad to help with any issues or concerns you may have. Please respond to the email we just sent you.
Takes your needs seriously!
Great app for ur mo ey needs no overdraft fees and keeps u up to date to save money
9 June 2023
Reply from Oxygen
Hey Fallon, we appreciate the time you took to leave us this review. Thanks so much for the kind feedback.
Going on six months and still no…
Going on six months and still no resolution to my issue is. To include why it took me seven months to get me a debit card, and why no one can give me actual updates on my disputes that are filed as well as contact information that I am privy to do to consumer rights when my issues are not handling lowest levels I haven’t got that information yet, I am and also requested information for your guises legal department and have yet to receive that we’re going on six months.
9 June 2023
Reply from Oxygen
Hello Erica, we are sorry to hear about your experience. The investigation process typically takes 45-90 days depending on the dispute, not six months. An update was provided to you five days ago. Someone will reach out to you as soon as an update is available. We appreciate your patience.
Regarding the debit card you mentioned, a debit card was ordered on June 7, and it takes 7-14 business days for the card to arrive. Please contact support@oxygen.us and any information sent there will be forwarded to the appropriate department.
They always saying I don’t have a…
They always saying I don’t have a account when I do and it takes them
Forever to do
Disputes
9 June 2023
Reply from Oxygen
Hi Evelyn, we are sorry to hear about your experience. The investigation process typically takes 45-90 days depending on the dispute. Someone will reach out to you as soon as an update is available. We appreciate your patience.
Worst company ever
I am in the process of working with the better business bureau. Oxygen allowed my account to get hacked and the person who did it is now in jail. I have police reports and everything. They refuse to give me back my money. 1297.00 dollars was stolen from me. I dealt with them on a daily basis for months. Gave them all the proof they needed to show them I did not commit these fraudulent transactions. And the perpetrator is in prison for the crimes he committed against me. Still they refuse to give up my money.i really hope the BBB can get it back to me. RUN don't walk away from this bad bad bad company.
17 March 2023
Reply from Oxygen
Hello Suzanne, sorry to hear about your experience. Please be assured that we take account security very seriously and our disputes team is here to help with your dispute. If you have any questions about the investigation or would like to request a rebuttal, please reach out to support@oxygen.us.
Thank you for trying to make everything…
Thank you for trying to make everything easier for me
10 June 2023
Reply from Oxygen
Thank you so much for the review, Ganittha! We appreciate it.
The answer is always the same
10 June 2023
Reply from Oxygen
We’re sorry to hear about your experience, Katherine. Disputes are a highly regulated process that requires thorough and comprehensive investigation on a case-by-case basis. Our dispute team does provide customers with updates as soon as they are available. If you have any questions or would like to request a rebuttal, please reach out to support@oxygen.us.
Great experience
10 June 2023
Reply from Oxygen
Thank you so much for sharing this, Carl. Our team works hard to provide the best service possible and we are so glad it shows!
Didn’t help me
9 June 2023
Reply from Oxygen
We’re sorry to hear about your experience, Javonte. We'd love to look into this further. Please send us an email to support@oxygen.us so that we can address any questions or concerns you may have. We are always here to help!
The representative did not give me any…
The representative did not give me any information in regards to my issue.
9 June 2023
Reply from Oxygen
We’re sorry to hear about that Shaquona. Just checked and your dispute is currently in progress. Disputes are a highly regulated process that requires thorough and comprehensive investigation on a case-by-case basis. Our dispute team does provide customers with updates as soon as they are available. Someone will reach out to you shortly. We appreciate your patience as your claim is being investigated.
My issue is still unresolved
My issue is still unresolved, but the responsiveness is quick.
11 June 2023
Reply from Oxygen
Sorry to hear that your issue is still not resolved. Just checked your account and noticed that an email was sent to you yesterday. Please check that email regarding transferring funds.
Rictek
I have a deposit sitting in my mma account, has been there for over a week n won't release it. Everytime I call, it's pending.....if u won't approve the dam deposit then release it back to the sender. So I can make other arrangements. I put the money in the account to start making interest. Of course as long as it's sitting in limbo it's not making a dime. So thank you very ill be sure to refer all of my friends, family, n Co workers. NOT.
9 June 2023
Reply from Oxygen
We’re sorry to hear about your experience, Rictek. Just checked and Customer Support requested some information, please check the email sent to you four days ago. As soon as the requested information is received, an update will be provided to you. If you have additional questions or concerns regarding the requested information, please reach out to Customer Support at 866-287-7021 from 10am-6pm EST Monday through Sunday, except holidays. You can also reach out to support@oxygen.us and our team will follow up.
Reply from Oxygen
Hello, we're sorry to hear about your experience, Susan. Please check the email sent to you from our Trust and Safety Team. For any questions or concerns regarding your account, please reach out to Customer Support at 1-866-287-7021 from 10 AM to 6 PM EST, every day, except during the holidays.
I've been with oxygen for a little bit…
I've been with oxygen for a little bit now an never really had any problem with them
10 June 2023
Reply from Oxygen
It is delightful to hear such positive words, Kayla. Thank you so much for the review and for being an Oxygen customer! We appreciate you.
They are inconsiderate
I've had someone steal my wallet my phone and I had to dispute charges now the funny thing is it's been 3 weeks and still have not received my money back from disputed charges and I have no money to eat these people don't care about you as a customer I'm severely upset 😭 thanks for nothing
Caitlyn
10 June 2023
Reply from Oxygen
We’re sorry to hear about your experience. Disputes are a highly regulated process that requires thorough and comprehensive investigation on a case-by-case basis. Our dispute team does provide customers with updates as soon as they are available. If you have any questions regarding your dispute, please reach out to support@oxygen.us.
Very upset with oxygen
Oxygen allowed a theif in Dubai to hack into their system and steal 2k from me
10 June 2023
Reply from Oxygen
Hello Thomas, sorry to hear about your experience. Please be assured that Oxygen takes account security very seriously and would not allow anyone to access your account. Disputes are a highly regulated process that requires thorough and comprehensive investigation on a case-by-case basis. Our disputes team does provide customers with updates as soon as they are available. If you have any questions, please reach out to support@oxygen.us. We appreciate your patience while your claim is being investigated.
They are always on point an understand…
They are always on point an understand the importance of the issues that I'm having. Easy to understand an very very helpful
9 June 2023
Reply from Oxygen
Thank you so much for sharing this. Our team works hard to make things easy and simple for you, and we are so glad it shows!
Always prompt to answer back
Always prompt to answer back. I feel safe with the extra steps they take to verify that who I say I am go the extra mile to help a customer example I had charges on my account that weren't mine and I went to shut the car down and the middle of the next day I'll send my card wasn't working and when I called they turned it back on from one more time so I could use it and have been on it ever since. Excellent banking employees.
9 June 2023
Reply from Oxygen
Glad to hear that, Heather. Thanks for taking the time to leave us this feedback. We appreciate it!
Worst mobile banking ever my money was…
Worst mobile banking ever my money was stolen an they say they ain’t see no error when I’m in whole different state from where my card information was use smh I don’t recommend
9 June 2023
Reply from Oxygen
Hello Mike, Sorry to hear about your experience. Your dispute was reviewed and unfortunately, the team found no error. If you would like to request a rebuttal, please reach out to support@oxygen.us. We apologize for any inconvenience caused.
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