The support team was polite and eventually helped identify the root cause of our issue. However, it took quite some time to get a clear explanation, as the initial troubleshooting focused on usage... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tried the Web Scraper API with multiple query params, pagination, and dynamic selectors. Responses are consistent, and parsing the returned HTML is trivial. Feels built for devs, not marketers.
Company replied
They blocked me because their system shows im in russia? I am in turkey and they asked stupid 10 questions like my social profiles etc. UPDATE: They act fast and resolve my issue in no time. Since... See more
Company replied
We have been in business with multiple proxy / unblocker providers over the years. The product portfolio is similar across the industry, with Oxylabs currently leading with their Scraper API over th... See more
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Company details
About Oxylabs
Written by the company
Oxylabs is the leading global provider of premium proxies and data scraping solutions for large-scale web data extraction.
Thanks to millions of premium data centers and residential IPs worldwide, Oxylabs clients can maintain robust data gathering infrastructures that power their business. They also offer advanced solutions such as Video Data API, a powerful multimodal data solution powered by AI.
Why Oxylabs?
As a leading company in the proxy and web scraping market, Oxylabs upholds the highest ethical standards across all operations.
Oxylabs' Products
Oxylabs offers premium proxies and AI-powered scraping solutions for various use cases, including data collection for multimodal AI training, market research, cybersecurity, and more.
Let's Connect!
Our Learning Hub:
Contact info
Svitrigailos st. 32, LT-03230, Vilnius, Lithuania
- hello@oxylabs.io
- oxylabs.io
3.9
Great
749 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Patric was excellent!!!
Patric was excellent! So knowledgeable and patient... Answered all of my questions and helped me resolve my issues. I would 100% recommend Oxylabs to all.
6 October 2025
Unprompted review
Reply from Oxylabs
Hello, Javier!
Thank you so much for your kind words! We're thrilled to hear that Patric was able to provide you with such a positive experience. We take great pride in our team's knowledge and dedication, and it's wonderful to know that he was able to help resolve your issues thoroughly and patiently.
We truly appreciate your recommendation and look forward to continuing to support you!
The support team was great
The support team was great! I had some troubles using the proxy for the purposes I wanted, but they helped me to change the service to the one I actually had to use and now it works!
4 October 2025
Unprompted review
Reply from Oxylabs
Hello, Alexis!
We appreciate your kind words! It’s great to know our support team could help you identify the right service for your use case. If you need any additional assistance or have further questions, please don’t hesitate to contact us. We're here to ensure you have the best experience possible!
Uriel from 24/7 Support – the GOAT!
I would like to leave my review for Uriel’s support. He was very attentive and provided excellent assistance. A very patient person — if you are reading this, thank you so much for your help, Uriel. You are awesome, please keep up the great work!
1 October 2025
Unprompted review
Reply from Oxylabs
Hello, Mateus!
Thank you very much for your wonderful review! We are delighted to hear that Uriel provided you with attentive and excellent assistance. Your kind words will be shared with Uriel and the team. Should you require any further support, please do not hesitate to contact us. We are happy that you have chosen our services!
be cafeful i did cancell my…
be cafeful i did cancell my subscription before payment and they still charge me.
After asking for refund they deny even saying its a clear problem on their end.
They call you even a lier. dont lose your time if you have this experience just ask bank for chargeback and show proof to bank
30 September 2025
Unprompted review
Reply from Oxylabs
Hello, Christian!
We apologize for the frustration and confusion you experienced. We are sorry that the situation was not handled more smoothly from the start.
Please note that a full refund has already been issued. Apologies if our communication along the way added to your frustration — that was never our intention, and we truly regret any misunderstanding.
If there’s anything else we could help with, feel free to contact us at support@oxylabs.io. We value your feedback and are working to ensure a better experience for all our customers.
Reply from Oxylabs
Hello, Oussama!
Thank you for your kind words! We're glad to hear you had a great experience with our customer service team. If you ever need any further assistance, feel free to reach out as we're always here to help!
terrible experience
Hello everyone, I must share a terrible experience I had with the company.
I paid them money and waited a month.
After a month, they told me they didn’t want to provide me with service.
Initially, they also refused to refund the money.
Only after I threatened to contact legal services and the credit card company
did they say the money would be refunded.
Save yourselves the trouble—there are much better services at half the cost.
Absolutely not recommended!
25 September 2025
Unprompted review
Reply from Oxylabs
Hello!
We're sorry to hear about your experience and truly regret that things did not go as expected. While we strive to provide a smooth and transparent service for all our clients, we acknowledge that this situation fell short.
We’d like to clarify that the funds have already been refunded, and we apologize for any inconvenience or frustration caused during the process. If you have any further questions or need assistance, please don’t hesitate to reach out to us at support@oxylabs.io.
Thank you for your feedback, it helps us improve.
SCAM Company
SCAM Company - I purchased 12 proxies, specifically chosen from the U.S., but they gave me Brazil instead. When I asked customer support for a replacement, they requested extra money, which was also mentioned as free when you order. asking customer support says "NO REFUND POLICY" - and our team will look in 5 days! WHAT KIND OF JOKE COMPANY IS THIS!
24 September 2025
Unprompted review
Reply from Oxylabs
Hello!
We're truly sorry to hear about your experience and the frustration it caused. This is certainly not the level of service we aim to provide. Please contact us directly at support@oxylabs.io so we can investigate your case in detail and work toward a resolution.
We take all feedback seriously and are committed to improving our services and ensuring transparency in our processes. Thank you for bringing this to our attention, we’d like the opportunity to make it right.
Good proxies
I am using their ISP proxies which have a good price and quality. Perfect for me and I recommend oxylabs for reliable proxies..
The experience is good, proxy speed is high, unlimited bandwidth, and a stable connection.
12 September 2025
Unprompted review
Reply from Oxylabs
Hello, Luis!
Thank you for your thoughtful review! We are delighted to hear that our ISP proxies have been a reliable and cost-effective solution for your social media management needs.
It is great to know that you are seeing strong performance with our product and are satisfied with the speed and quality. We design our products with exactly these priorities in mind, so it is rewarding to hear they are making a positive difference in your workflow.
We truly appreciate your recommendation and are glad to be your trusted proxy provider. Should you ever have any questions or need support, our team is always here to help. Thanks again for choosing Oxylabs!
Worst experience
Worst experience, they banned my account without any reason
17 September 2025
Unprompted review
Reply from Oxylabs
Hello!
We're sorry to hear about your experience. Account bans are never taken lightly, and we understand how frustrating this must be. To look into this further and provide clarity, please contact our support team at support@oxylabs.io. We’re here to help resolve the issue as quickly as possible.
Thank you for bringing this to our attention.
Outstanding Technical Support & Enterprise-Ready Proxy Platform
As a professional penetration tester and automation engineer, I rely on robust, flexible proxy solutions for both residential and mobile targeting—including high-demand use cases like ASN-based carrier routing, automated bot testing, and multi-user campaign isolation.
Oxylabs exceeded my expectations on every front:
Support Team: Their live agents (shout-out to Yonas and Vinnie!) provided immediate, knowledgeable assistance—not just scripted responses. They were able to diagnose complex issues (like case-sensitive sub-user usernames) that would stump most proxy vendors. When I requested increased sub-user limits and help with public API usage, they adjusted my plan and guided me in real time.
Product Flexibility: The platform supports advanced features such as ASN targeting for mobile proxies (critical for real-world mobile recon and research), country/session filters, and granular sub-user controls. The ability to spin up multiple mobile and residential proxy sub-users, each with independent credentials and quotas, is a huge plus for high-volume, multi-threaded workflows.
Reliability: Once my credentials and setup were confirmed, the proxy pool delivered exactly what I needed: clean, geographically/ASN accurate IPs, fast connect times, and reliable session management.
Transparency: Every step—from troubleshooting 407 errors to confirming endpoint syntax—was handled with technical clarity, and the support staff genuinely understood my workflow.
If you are a security researcher, data scientist, or enterprise user who needs more than basic web scraping, Oxylabs is the gold standard. Their mix of technical depth, responsive support, and API power make them my top choice for proxy infrastructure.
13 September 2025
Unprompted review
Reply from Oxylabs
Hello, Stace!
Thank you so much for your detailed and positive feedback!
We’re thrilled to hear that our solutions have not only met, but exceeded your expectations across technical performance, platform flexibility, and support responsiveness. Yonas and Vinnie will be especially happy to know their expertise made a difference in your experience, we’ll be sure to pass along your shout-out!
We are glad to hear that our products are serving your high-demand use cases effectively. Your feedback not only validates the work we do every day, but also motivates us to keep pushing the bar higher.
Thank you again for your trust in Oxylabs. We look forward to supporting your continued success!
Great support
Great support. They helped me solving a configuration issue also with the trial/free plan.
9 September 2025
Unprompted review
Reply from Oxylabs
Hello, Andrea,
Thank you for this wonderful review! We're thrilled to hear you had such a great experience with our support team.
We're especially happy to know we could help you solve a configuration issue. We believe in providing excellent support to all our users, and your feedback truly highlights that.
Their residentials proxies data is…
Their residentials proxies data is amazing their connectivity and rotation timing is superb, Thanks Oxylabs.
3 September 2025
Unprompted review
Reply from Oxylabs
Hello, Kendall,
Thank you for this fantastic review!
We are so glad to hear that you find our residential proxy data amazing and that the connectivity and rotation timing are superb for your needs.
We truly appreciate you sharing your experience!
Reply from Oxylabs
Bonjour,
Merci beaucoup pour votre avis positif !
Nous sommes très heureux d'apprendre que notre service vous satisfait pleinement. Nous nous efforçons de fournir une plateforme de haute qualité pour tous nos clients.
Merci de votre confiance !
Help for use case
They helped me use their services for my specific use case, thus making py project succeed, I am very happy 😁
4 September 2025
Unprompted review
Reply from Oxylabs
Hello,
That's wonderful to hear! We are so happy we could assist you with your specific use case and help make your project a success.
Seeing our customers happy is what we strive for. Thank you for this amazing feedback!
Tried the Web Scraper API with multiple…
Tried the Web Scraper API with multiple query params, pagination, and dynamic selectors. Responses are consistent, and parsing the returned HTML is trivial. Feels built for devs, not marketers.
19 August 2025
Unprompted review
Reply from Oxylabs
Hello, Corinne,
Thank you for the excellent review! We're glad to hear that you found the Web Scraper API to be so effective for your needs.
It's great to know that the consistent responses and straightforward HTML parsing are helping you with your project. We're proud to have built a tool that is intuitive and reliable for developers like you.
We appreciate you taking the time to share your feedback.
One of worst experiences
One of the worst customer support experiences I’ve ever had. Every single message took around 10 minutes for a reply, and the issue dragged on for more than 10 days without resolution. Even after all that time, the problem with their dashboard still hasn’t been fixed. Very frustrating and disappointing level of service.
28 August 2025
Unprompted review
Reply from Oxylabs
Hello, Akram,
Thank you for your feedback. We sincerely apologize for the frustrating experience you had with our customer support and the unresolved issue with our dashboard. The slow response times and lack of a swift resolution are not up to our standards, and we understand your disappointment.
We are taking your feedback seriously and are actively working on improving our response times and technical support processes to ensure this doesn't happen again.
We appreciate your patience and thank you for helping us improve.
VERY SCAMY BE CAREFULL
VERY SCAMY BE CAREFULL
i bought mobile proxy didnt even use it.
reqeusted my money back on the same day and the say we cannot do a refund
IT SAYS 3 DAYS REFUND POLICY!!!
complete lie, you will be hearing from us!
20 August 2025
Unprompted review
Reply from Oxylabs
Hello,
Thank you for your feedback. We were very sorry to hear about the frustration you experienced. We’ve looked into your case and have processed a full refund for you.
We appreciate you giving us the opportunity to make this right. Your feedback is important to us as it helps us to improve our service for all our customers.
Was hard but evenually all works
17 August 2025
Unprompted review
Reply from Oxylabs
Hello, Denis,
Thank you for your honest feedback. We're sorry to hear that you faced difficulties, but we're very glad that everything is working for you now! We're always striving to make our processes smoother, and your experience helps us identify areas for improvement
I don’t write full scraping scripts I…
I don’t write full scraping scripts I work more on analysis. Used their OxyCopilot UI to set up a few data jobs. Was able to export everything cleanly in JSON and push it into my ETL. Not bad for a no-code layer.
6 August 2025
Unprompted review
Reply from Oxylabs
Hello,
Thank you for this excellent review! We're thrilled to hear that our OxyCopilot made setting up your data jobs so straightforward! We truly appreciate your feedback!
Monitoring bandwidth usage on the…
Monitoring bandwidth usage on the dashboard helps prevent overages. The usage graphs are updated frequently and bandwidth caps are easy to configure. I use this feature to enforce internal billing limits across teams.
4 August 2025
Unprompted review
Reply from Oxylabs
Hello, Lucas,
Thank you for this excellent review! We're thrilled our dashboard's bandwidth monitoring is so effective for you.
We truly appreciate you highlighting these valuable features!
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