Transport for London Reviews 

My wife was travelling from Heathrow terminal 5 to Shenfield and she can quite easily use tap in/out using apple pay but staff at station forced her to buy ticket because Shenfield is in zone 9, really? you can travel using oyster. I guess staff needs to be educated more so that they don't create confusion to traveler. Also, Elizabeth line is highly unreliable, its my second time that it never runs on time, i guess govt should stop wasting public money on this train specifically.

These bastards are just greedy and never satisfied. Their trains carry millions of people at astronomical prices, and yet they still organize some kind of strikes. "Saving money," my foot. I actually know some train drivers and I understand human psychology—they are perfectly happy with their lives and don't organize these strikes.
​Every single day I commute to work with someone else's bag pressed against my back and an umbrella practically in my mouth because of the overcrowding. The journey is exhausting and stressful. And if you forget to tap out somewhere just once, they hit you with a maximum day charge. It feels like we are living in BCE times, not the 21st century! Everyone has AI nowadays, but these crooks only care about ripping you off. What the hell are you charging for? As if you don't see exactly where I get on and off every single day.

I have identified issues with my Auto Pay account that require urgent attention due to ULEZ cameras incorrectly reading my vehicle registration.

The charges applied show my vehicle registration; however, I am being billed for incorrect vehicle registrations at these locations, as clearly shown in the images in my autopay account ,resulting in incorrect charges being applied to my Auto Pay account.

While reviewing my Auto Pay account, I discovered a 2025 charge already taken from my account, despite my vehicle being correctly registered and compliant. I also identified two further pending ULEZ charges linked to my vehicle at cameras on Hurst Road, Sidcup, and Sevenoaks Way, Orpington. In both cases, the images clearly show my vehicle, but the ANPR system recorded incorrect vehicle registrations, resulting in charges being wrongly applied to my Auto Pay account.

In my correspondence with TfL Auto Pay, I received generic responses that did not address the issue raised. I was asked to provide a V5C and a letter of conformity, despite my vehicle already being compliant and previously confirmed as such by TfL. This is irrelevant, as my dispute concerns incorrect ANPR readings and resulting charges, not vehicle compliance.

Despite repeated contact, the issue remains unresolved, and no meaningful explanation or resolution has been provided by TfL.

I would urge anyone using Auto Pay to regularly check their account and any outstanding charges, as incorrect ANPR readings at these locations and possibly anywhere may lead to wrongful billing.

I hate TFL!!!
1* for delays & diversions (esp.on London buses!)
0* for poor/ no communication
-1* for no caring about passengers

I was served on 26/06/2026 at 7 am or so by a very friendly professional guy called faheem at Boston manor station this guy has been the most helpful person I have ever seen in tfl throughout my life he was super knowledgeable big respect to him and congrats to tfl for having an amazing member of staff like faheem

Been going down ans down year after year. That's what happens when you hire incompetent people and have incompetent bosses. Second time in 2 days that my Wimbledon train turns into a Richmond train after an already long journey with train cancellation. You now have 4 Richmond trains for 10 minutes and no Wimbledon for 15, and the next train is going to get packed on an extremely hot day. Tfl is playing with people s health ans life, they should get sued especially for the price we pay to these incompetent advantage takers. Make me sick

How many more people have to die and how much more money shall we pay until you clowns fix the AC in the underground? I have to travel with central line every day. Every day someone’s mom is being cussed on.

Mayor of London should travel in the local London RED busses to realise that this busses are not been designed for hot weather.

Please fix it before tourist get burner in bus chamber.

Thanks

Tò the 35 line bus driver that tonight 23 June, didn't stop at the bus stop at 3.08 am near Borough while i was waiting, i Hope you spend your next two paychecks on medicine!

Imagine I parked my car thinking the destination was not far, 30 minutes. Thanks to TfL’s less than efficient bus (121)service deciding to stop in the middle of the journey in the middle of nowhere to change drivers this took 20 minutes, because the driver was later and in today’s heat! Needless to say I didn’t reach the school for the meeting and had to reschedule the entire thing, inconvenient to everyone.
Ever time I get onto TfL buses or trains, I have a real reality check as to exactly why I drive. It’s all fine if you have absolutely nothing important to do or work to time slots, or don’t have access to car. That’s London for you, poor value for money, always! It’s so bad that I don’t think tfl even care enough to read any feedback or reviews, they are lovers of money though.

So not only am I awaiting a refund from May 29th due to being charged twice for the same journey but now I have been charged £10.40 for walking through a barrier and immediately back to activate a top up as the external readers were not working

It is supposed to be erased within 48hrs well it was 6 days ago and they haven't even acknowledged my request

Honestly I wish I could travel with another provider as the service is shocking

Incidently the Elizabeth Line & Southeastern rarely connect - its actually quicker to take the DLR & normal trains

PS Theobald Group will call - not TFL - for one ring and hang up, so clearly don't wish to help with

We boarded a C11 bus from Hampstead to Highgate yesterday. It was a brand new electric bus (these buses are, generally speaking, a great improvement on the old diesel buses, they are quiet and don’t pollute). However, it was hot in London yesterday, 27c, and this new single decker bus had NO AC!!! It had just one tiny window strip which was open, no other windows, on one of the hottest days of the year. It was like being in a sauna. Why is there no AC on a brand new bus? Hard to fathom. D-

Really bad service , signal failure is often enough and when it in the rush hour , it’s could cause people to pass out on the train , and on top of that the money value for the service we get is beyond ridiculously bad !!!
We must have a vote and who can own this company just like running presidency for country

I am being harassed by TFL . I do not own the car ,which I confirmed with DVLA. But they still expect me to pay someone else's charges . I asked for investigation and they still keep penalties. I did not receive any notice of the chargers applied at first, first email came after 8 months of silence from their side. Outrageous. Never open an online account with them , they are stammer.

I was waiting at the bus stop, then the bus came and it drove right passed me while doing some rude expression. I was so embarrassed. It’s was a black boy in his late 20s.

I’ve now forgotten how many times I’ve been let down by TFL,Trains are so unreliable and unsold my car when moved to London but now I have no choice but to purchaser a car because I just can’t depend on the trains anymore.Its not a few times,,I’ve actuality lost count and now I’ve lost patience,overpriced,some disgusting lines and condition of trains and unreliable.Bye from me TFL
0/10👎🏼

Transport for London - Autopay Setup System Issue

I have gone thru the Blackwall Tunnel on May 22. On the same night around 20:30, I have immediately set up my account with TFL and setup my autopay by putting my Revolut account details on the website.

I have received my card verification successful notification at the same time of my autopay setup.

TFL's website said that our transactions may take upto 5 working days to show up in my autopay transactions.

However, after 3 days, while I tried to check my account status, I could not find my autopay setup details on my account while just missed my payment deadline.

On May 29, I received TFL's reply that I have been penalized for late payment for the tunnel fee and got a penalty charge of 90 pounds on May 29.

According to its website, it mentioned:

How Auto Pay works –
Auto Pay covers your payments from the moment you set it up, as well as payments for trips made earlier on the same day.

So I believed that I can rely on my autopay to make the payment (no worries) as card verification completed and it takes 5 working days to show up.

It is very obvious that it is their system fault of which I was being trapped and penalized for 90 pounds.

The worst situation is TFL won't reply to my challenge of my PCN and my follow up email after 21 days (based on their response commitment). I need its rejection number to escalate the case to London Tribunals!

330 bus route suppose to stop at the bus stop if it not there when a passenger put handout when needed transport

On 18 June 2026 at approximately 8:00 a.m., at Queen’s Ride bus stop in Roehampton, London (Upper Richmond Road, towards Castelnau), the driver of the 33 bus ignored us despite us being clearly at the bus stop and waving to board. I was waving because I was running late for my daughter’s school drop-off. Other people at the bus stop and even a cyclist next to the bus were also trying to get the driver’s attention and indicating that he should stop, but he ignored us and pulled away. It appeared that he deliberately chose not to let us board, despite having only just arrived at the stop and being able to wait a few more seconds.

After pulling away, the driver then stopped at the traffic lights, opened the door, and shouted at me in front of my 6-year-old daughter, claiming it was because of my attitude. I find it concerning that he chose to open the doors and engage in an argument at traffic lights rather than remain focused on driving safely. His behaviour was unprofessional, intimidating, and completely unacceptable.

One of the most frustrating experiences I have ever had with a public authority.

On 7 May 2026, I paid £43 through the TfL website for my Congestion Charge and ULEZ charges. The payment was authorised by my bank, the funds were reserved for TfL, and I had every reason to believe the payment had been successfully processed.

I later received multiple PCNs.

After investigating with my bank, Monzo confirmed that TfL had obtained authorisation for the payment but never collected the authorised funds. The payment was not declined, not rejected, and not cancelled by me. TfL simply did not capture the authorised payment before it expired.

Despite providing TfL with bank evidence, transaction details and the authorisation code supplied by Monzo, my representations were still rejected.

What is most disappointing is that I was never notified there was any issue with the payment. No receipt, no payment failure notification, no warning and no opportunity to correct the issue before penalties were issued.

I have now been forced to take the matter to London Tribunals, spending countless hours gathering evidence, preparing submissions and dealing with unnecessary stress, despite having done everything reasonably expected of me from the outset.

I selected the correct charges, entered my card details, completed the payment process and the payment was authorised. If TfL’s own systems failed to collect the authorised funds, that should not become the responsibility of the customer.

Mistakes and technical failures can happen, but the complete lack of common sense, accountability and willingness to resolve the issue fairly has been extremely disappointing.

A process that should have taken a few minutes has now turned into months of wasted time and effort for a customer who genuinely paid and did nothing wrong.