ozbackcountry.com.au Reviews 43

I’m incredibly impressed with the support I received! Fran was fantastic, ensuring every step of my tent replacement warranty was handled smoothly and efficiently. I highly recommend this company—truly the best!

I’m not big on writing reviews but I was impressed so here we are. Such great customer service! I emailed after the order to request express postage as we needed the wet suit before we went away for a triathlon, only $5 fee and it arrived in two days!!!!!!! Plus a great product. Thanks so much guys!

Timely shipping. Good communication. Sturdy, well made, robust product at great price point. Very happy to support a family business. Can highly recommend.

Over the years Oz Backcountry have become a reliable and trusted retailer to me. Warm and friendly is a fitting way to describe the care factor and communication. These traits can be lost with some businesses these days. Great products, competitive prices and valuable advice is what you get all day long. Thanks Kaz and the team for your wonderful attitude, the personalised service and of course the great prices. I highly recommend reaching out to Oz Backcountry next time you need something. Thanks, Matt

I purchased a pair of Killa 180 goggles from Oz country and the first pair was defective. I sent photos within the hour of using them, describing the situation and the fault. I was asking for an exchange as I believe thing like this happen. Within 2 days I got an email of them shipping a brand new pair immediately. No face to face interaction, however I believe their speedy immediate response deserved a review and acknowledgment. Will definitely continue shop here and if any issues arise would trust that it would be resolved accordingly.

Service from ozbackcountry has been excellent. Fast product delivery, and with a recent warranty claim the process was no-fuss, with a postage-paid return and replacement of the product at no additional expense to me. On that experience alone, I'll be looking to them for future purchases.

Having purchased various things from Ozbackcountry. You can't go passed the customer service.
Fran in customer service even sorted spares for a Marmont tent for me.
Awesome.

Thanks to the team at ozbackcountry for the great service.
I order some nutrition products online and after realising I hadn’t received the full order, they were very prompt to respond and sent me one straight away.
The prices are also significantly cheaper than other sites.
Couldn’t recommend them enough for anything outdoor

Thank you, Ozbackcountry for getting me my last-minute items delivered in time for my Winter adventure to the roof of Australia. Greatly appreciated the speedy delivery and the email updates from Fran and Karen when dealing with back ordered items coming from the States.

I ordered an Orca wetsuit online and had a great experience from start to finish! The price was better than competitors and delivery was really quick! Highly recommend ordering from this team :-)

No problem with the ordering and payment system.

Items received in the timeframe given.

I bought the Nemo Tensor Extreme hiking mattress and I could not find the repair patches that were supposed to be included. I contacted Oz Backcountry and they responded very quickly. With their encouragement to unpack and look again I found them in the stuff sack. They were polite and helpful in our communications and I was so thankful for that and their help.

Thanks Oz Backcountry 👏☺️

My experience with Oz Backcountry has been great! There was a shipping problem with the thermarest that I purchaced, but once I addressed the problem with the company, they immediatly placed another order for free and provided me with tracking information. Many thanks to Fran for this wonderful experience!

Great customer service - Fran was very friendly and polite. Would recommend!

Great company, I received exactly what I ordered with in a week, taking in the Easter break holidays.
I was sent a tracking number so I could follow my purchase.
Highly recommend this company.
Thank you.
Rodney McKnight

I had a fantastic customer service experience with Fran. I required four of the same item. I placed my order, however the website didn’t reflect the actual stock level. Fran made sure I received the items I required without extra cost or any delay to the delivery timeline. I’ll happily be a repeat customer.

Quick, friendly and super helpful. Have dealt with the OzBackCountry team a couple times and have been very satisfied with their assistance. Thanks Fran, you’re a legend!

Terrible service, waiting for order for weeks only to be notified they are still waiting for half of the ordered items to come back in supply. When order finally partly send items changed to “comparable”.

I had a part break on my tent email the team and got it sorted out quick smart. Thanks fran for your help

Very good family business!

Great selection of products as well as the price.

Absolutely fantastic service, and easy communication over email when I needed to cancel an order / delivery time delay due to a supplier issue (not an Oz backcountry issue). They were super helpful with same day email responses and went over and above to rectify everything as requested. Repeat customer, many thanks again!!