Oz General Store Reviews 193

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often finding exactly what they need and sometimes even exceeding their expectations. The ordering process is frequently described as easy, and many appreciate the competitive pricing. The delivery service is also a strong point, with numerous consumers highlighting its speed and efficiency. However, some customers experienced issues with delivery, citing unexpected postage fees, damaged goods due to poor packaging, or difficulties with courier services and tracking. A few people also noted receiving incorrect colors for their orders or having to wait for extended periods for delivery without clear communication.

What people talk about most

Product

Consumers find products to be positive, often praising their quality and how they operate exactly as... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Service

Clients share positive opinions on service, with many expressing satisfaction with the overall experience.... See more

Order

Reviewers mention positive feedback about their orders. Customers found the online ordering process easy and... See more

Price

Customers had positive experiences with price. Many reviewers found the prices to be good, with some... See more

Based on these reviews

Rated 5 out of 5 stars

I had the best experience buying toys for my cats. I needed international shipping and Monique was very helpful. I have been looking for these cat toys for years. Oz General Store send me an invoice a... See more

Rated 5 out of 5 stars

Very helpful when we rang with question. Shipped out promptly. Good price for metal pail. Was a bit surprised by the colour (a lovely shade of fuchsia!) But operates exactly as advertised

Rated 5 out of 5 stars

The pleasant and helpful attitude on phone inquiry by the female staff person. Order confirmed on Friday the 7/11/25. Order received on Monday 10/11/25. Great service and product is exactly as... See more

Rated 5 out of 5 stars

Easy to use website. Great range. Shipped straight out though Australia post in a reasonable time frame. I flagged an issue which turned out to be my error and was contacted by the team within the hou... See more

Rated 1 out of 5 stars

Brought a rake , payment taken . A week later , get an email to say custom postage will be $70 - for a rake ! Got a refund , absolute waste of time .

Rated 1 out of 5 stars

The items i purchased where poorly packed and as a result they all ruptured and spilt prior to delivery. Happy to send pics.

Rated 5 out of 5 stars

You had the type of product I was looking for, and in Australia and I was struggling to find it anywhere else. Ordering was easy. Product arrived in a timely manner. The product was even better th... See more

Rated 5 out of 5 stars

I had issues getting the 11kg Chow Hound Dog Feeder anywhere. I had ordered the product online at other shops to say it was on backorder (a week later) for a month or they were out of stock. Then I ra... See more

Rated 5 out of 5 stars

They had stock of the items I wanted at a good price, communications were great, delivery fee was very reasonable and my order was delivered promptly.

Rated 5 out of 5 stars

I had an issue, rang and explained what had happened, the new product was sent and a refund was issued very quickly.

Rated 5 out of 5 stars

Bought 10 rakes to be shipped to Sydney. Postage was quick and reasonable price. Communication was great.

Rated 5 out of 5 stars

Good communication. Posted in a timely manner. Very happy with the product purchased.

Rated 5 out of 5 stars

I was so happy that you had the product we needed. Sendie got it to country Victoria in 4 days. Thank you for your great service.

Rated 5 out of 5 stars

It was easy and simple to use & complete & the delivery timing was prompt.

Rated 5 out of 5 stars

I ordered the metal can and it seems to be pretty good. I can’t detect any solvent escaping.

Rated 3 out of 5 stars

Your staff were great, they responded very well when you advertised something in stock which you did not have, your delivery was appalling, Sendle were horrific, their tracking is meaningless, their c... See more

Rated 4 out of 5 stars

Delivered in about 3 days but had to stay home till 4.15 pm till item was delivered with no indication of when it might arrive as happens routinely with Australia Post. I enjoy the garden shears from... See more

Rated 4 out of 5 stars

I was pleased with the items and service provided by Oz General Store. The goods were reasonably well packaged; although secure, I did think that an edging knife and garden fork would have bee... See more

Rated 5 out of 5 stars

I would recommend you to other people. Fast Delivery great communication. Great product.🌟🌟🌟🌟🌟


Company details

  1. General Store
  2. Auto parts shop
  3. Garden
  4. Pet shop
  5. Tool shop

About Oz General Store

Written by the company

"Welcome to Oz General Store. We aim is to assist fellow Australians and our international customers choose the very best products at the lowest prices.

Oz General Store is armed with the best suppliers in the country and continues to search for quality and Australian Made products.

Contact our friendly team on (03) 9791 5590 9am and 3pm Monday to Friday. You can reach us via email - sales@ozgeneralstore.com.au. You can order online at www.ozgeneralstore.com.au anytime.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

193 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great to deal with.

I am very happy with my purchase from Oz General Store. Wonderful communication, the product I purchased was excellent quality and the pick up process was easy and the staff member was efficient, helpful and friendly. I would recommend dealing with Oz General Store to anyone. Thank you for a job well done. Keep up the great work. From a very satisfied customer.

17 March 2025
Rated 1 out of 5 stars

Need to update their stock list more…

Need to update their stock list more regularly rather than taking your money and being told days later the product is not available

17 January 2025
Oz General Store logo

Reply from Oz General Store

Hello, we apologise for the inconvenience. We do our best to maintain inventory but there was an error with this listing as we mentioned to you and eBay allowed an out of stock item to be sold. Should you need anything in the future, please don’t hesitate to contact us!

Rated 1 out of 5 stars

Can’t ship products?!?

Apparently you can ship spray paint cans while I have had other stores send them many times before. Bit poor for an online store.

8 January 2025
Oz General Store logo

Reply from Oz General Store

Hello, We apologise for the inconvenience. As stated in the listing you ordered from "LOCAL PICKUP ONLY—DANDENONG VIC." This is due to the item being flammable, we have never shipped these before and don't want an accident. Should you need anything in the future, please don’t hesitate to contact us!

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