Ozhomehub Reviews 

Zero stars if possible. Don't use

DO NOT BUY FROM OZHOME! I purchased an item back in October, it was never delivered, TERRIBLE customer service cannot provide a date when it will be delivered. To cancel the order they want 20% and will not provide full refund. Absolute SCAM! DO NOT BUY! If I could it 0 stars I would!

Beware! Terrible product & service. Don’t waste your time & money with them. My part delivery was without notice & was left unattended in the street. The rest of the order hasn’t even arrived on time. Luckily a neighbour dragged it into their garage so it wasn’t stolen. The product was very poor quality (like cardboard) from China, damaged with chips & chunks taking out of it, unstable once upright, parts & instructions missing. Customer service only provided a 10% discount as they assumed it was still operational (without any inspection). They expect you to return it to their miles away to their Smithsfield warehouse, at your cost, if you want a full refund for a faulty product. This contravenes Australian Consumer Laws. They are not concerned about reputation & service. It is a shoddy business. The products do not match the pictures as advertised on their website.

Terrible company to deal with no one calls you back you leave calls, emails etc, can never get through to a human & still waiting on my delivery shocking to deal with Consumer Affairs next call if no one responds in 24 hrs 😡

No tracking information provided, took 15weeks for the product to arrive (6wweks longer than what was advised). When it did arrive there was no product description, parts list or instruction manual for assembly. When complaints were lodged they were "sympathetic" but basically said it will cost you to cancel the order. Terrible customer service and unreliable delivery.

Item was said to arrive within one month.
Four months later and many messages back-and-forth with multiple promises that it was coming within the next two weeks.
Very poor communication. Not honest.
Will not be buying from again.

Made a purchase in October and it is now Feb and still nothing. I have requested a refund several times and they simply refuse.
Simply a company that does not deserve to exist and suggest that you stay away.
Also, seems like a common experience and suggest anyone with same experience to make a complaint with Fair Trading (or equivalent state authority). Enough complaints they will get involved.

I had a very disappointing experience with OzHomeHub.

Everything seemed fine before I placed the order and paid the 30% deposit. Their team was very responsive at that stage — I received regular calls and even weekend support. However, once I paid the deposit on 21st November, things completely changed.

I was initially told the product would be delivered within 8 weeks, but that timeline has long passed. Since December, I have been unable to contact them properly. My calls go unanswered and multiple emails have received no response.

Eventually, I was sent a link to check my order status by entering my mobile number. However, the system says it cannot find my number in their records, which makes no sense because the receipt issued by the company clearly shows my mobile number.

At this point, I have:

No update on when (or if) my order will be delivered

No way to cancel the order

No way to contact customer support - There is contact number which automatically goes to voice message stating their team is busy. It is always the same response.

This has been a very stressful and disappointing experience. Choosing this company has been a big mistake, and I would not recommend OzHomeHub to anyone based on my experience.

Well what can I say!!!!!
Extremely disappointed !!!
Took our money!!!
Tracking keeps saying in Australia waiting to be dispatched.
No mention of furniture coming from overseas when you order. Hmmmmmmmm. Sydney based warehouse.
Sent numerous emails, support tickets since 2/12/25.
Lachlan must be a BOT who auto responds to emails.
I have contacted Scam Watch Australia, ACCC and consumer affairs.
Wonder who writes the 5 star reviews.

I had a very disappointing experience with Oz Home Hub that I would not recommend to anyone.

I ordered four products on 5 October 2025. Only two were delivered, and both arrived broken, damaged, and poorly made. The TV unit supplied was defective, with chipped components and very poor workmanship that is well below acceptable retail standards.

The coffee tables were paid for in full but have still not been delivered after more than seven weeks. During this time, I was repeatedly told that the items were “in the Sydney warehouse,” yet no delivery ever occurred and no tracking details were provided.

To make matters worse:

Communication has been inconsistent and delayed

The replacement link provided does not work

The system claims my phone number is “not registered,” making it impossible to proceed with replacements

Customer service processes appear completely broken

This conduct is unacceptable and does not comply with Australian Consumer Law, particularly regarding defective goods, failure to deliver, and timely remedies.

I have now issued a final notice demanding a full refund for:

The undelivered coffee tables

The defective TV unit

If unresolved, this matter will be escalated to NSW Fair Trading, a chargeback through my payment provider, and any other remedies available under Australian Consumer Law.

Save yourself the stress, wasted time, and frustration — I strongly advise avoiding Oz Home Hub.

Sent the wrong dining set. Email is Ai.
Possibly the worst online experience ever!
STAY AWAY from these fucken idiots!

They don't respond to queries, and items were not received within the specified timeframe. It is so frustrating dealing with them. Better spend your money somewhere else.

I ordered furniture and received a message on 22 Dec 2025 to say it has been dispatched. As of 30 January it still hasn't been delivered. On 7 Jan they told me the delivery company was Nextgen Mover. But when I looked them up and called them, the phone didn't work and the domain was no longer used. The correspondence over the past month is telling me that my order is on its way. But they won't provide me with transit tracking details. I feel like I've been scammed. I've spent over $2K on furniture for my baby's room and about four months waiting for it since I ordered it. They may have had a problem with the first courier or it may be a huge waste of time and money. Either way, I'm not getting a truthful response from them to the whereabouts of my furniture.

Disgusting company! Still waiting for my order from November!!! They have given me 3 dates and I still dont have the unit! Scammers stay away! No tracking number or anything - based in nsw but in a shipping container coming from who knows where!! Terrible customer service!

Mike was great to deal with - good communication and very helpful. I was impressed with the customisation and how accommodating Oz Home Hub have been sorting out my new couch to finish my living area project at home. The interstate delivery was a challenge to coordinate, and the local delivery company was a bit of a letdown, but I am assured that the bugs in their processes are being ironed out.

AVOID - Likely a Scam - Paid $1600 for Dining Set, No Delivery, No Response After 2+ Months
I purchased a dining table and chairs set for AUD $1600 from ozhomehub.com.au on 2 November 2025. The website appeared legitimate as an Australian-based online furniture retailer in Sydney.
It is now late January 2026 (over 2.5 months later), and I have not received the item, nor any real update on shipping status. There is zero tracking information, no confirmation of dispatch, and no sign that the order is being processed.
I have tried contacting them multiple times:
Emails receive only automated replies (no human response).
Phone calls go straight to an answering machine/auto-response mode with no callback.
No live support or any way to speak to a real person.
This complete lack of communication, combined with the long delay far beyond any reasonable delivery time (especially since the site advertises furniture available in Australia), strongly suggests this is a scam operation.
Do NOT buy from ozhomehub.com.au. If you've already ordered and paid, contact your bank or credit card provider immediately to dispute the charge and seek a refund (under Australian Consumer Law and card chargeback rules for non-delivery). Report to Scamwatch (scamwatch.gov.au) and the ACCC as well.

Pls do not buy from them i received my cabinet after waiting 3 mths the instructions are in Chinese I have called and emailed 20times fir English instructions. I keep on getting through to Phillippines they were unable to assist replied the will have manager call me . 10 days still waiting..it's a scam pls do not purchase . What a waste if my $590.
The cabinet pieces are spread all over my floor...now I will contact consumer affairs.

I never received my table after ordering it 4 months ago together with a chair. The chair arrived in the delivery but not the table. When I contacted customer service they said the table was on the way. Then they changed their story saying it was already delivered sending me a link saying “ delivered” with no tracking or proof. I contacted them repeatedly and they never resolved the issue. Do, I lost 1300 and they refuse to refund me or replace the table. Fo not buy from these people they are a scam.

AVOID AVOID AVOID.. purchase bed frame. Was supposed to arrived beginning of November. Email and call them numerous time for a ETA with no response. End up dispute the charge and finally got a response which I end up cancelling the order only to pay a 20% cancellation fee. Worst customer service i have ever experienced

Very happy with the new dinning table. Easy to setup.