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OzSupply Reviews 630

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TrustScore 4.5 out of 5

4.5

Hardware Shop
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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, quick delivery, and the quality of its products. Many people found the ordering process easy and appreciated the prompt dispatch of their items, often arriving in good condition and as expected. However, some customers were dissatisfied with the quality of certain products, describing them as poor or not suitable for their intended use. A few other people also felt that there were missing items from their deliveries or that the packaging could have been improved.

What people talk about most

Product

Consumers generally express satisfaction with the products. Many reviewers highlight good quality,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and prompt delivery, with... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the excellent and prompt... See more

Quality

People report ambiguous experiences with quality. Many customers praise the good quality of products,... See more

Order

Reviewers highlight positive aspects of order. Many customers found the online ordering process easy to use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 4x1 metre PVC strip curtains, but half of them were missing from the delivery. When I called them up, they quickly corrected this. I got the missing items on the next business day! Excellent c... See more

Rated 5 out of 5 stars

Charli & the team were really helpful over the phone & delivery of the heavy items I purchased was arranged without issue. Thanks folks!!

Rated 5 out of 5 stars

I ordered 2 rolls of 50 X 50 weld mesh and got 1 roll 50 X 50 and the second is 25 X 25 when the mistake was realised it was fixed very quickly and the phone service was great indeed will use them ag... See more

Rated 5 out of 5 stars

Exactly the product we required Great service and prompt delivery We use a lot of commercial products and breakdowns are a common occurrence l will be using Ozsupply for our first point of contact... See more

Company details

  1. Hardware Shop

Information provided by various external sources

Australia's Leading Online Retailer of Coolroom & Commercial Refrigerator Parts, HVAC Tools. Best Value. Same day dispatch. Shop Online or pick up in Dandenong

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

630 reviews

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Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I've ordered a few times from here

I've ordered a few times from here, and they have been quick, and the product is what you would expect. I even had a slight issue with stock once, and they personally drove to my house to swap over an item the same day. Also good on the phone.

14 May 2024
Rated 5 out of 5 stars

Great delivery intervention OzSupply!

I made my purchase with the expectation delivery would be two weeks or less. However, that was not the case, and the delivery contractor indicated the item was still in ‘transit’. Due to the delay, I was not going to be in a position to personally receive goods. I requested the contractor to leave at my front door. They advised that the supplier could only alter delivery instructions. An email to OzSupply instigated immediate action to rectify delivery instructions. Well done OzSupply👌

29 April 2024
Rated 3 out of 5 stars

The courier company.

The courier company.
Very difficult to speak with anyone. In future please dont ask for signature or ask to leave parcel in safe place. There is a sign on our office door specifying the leave the parcel next door if unattended but instead Im driving around now trying to find this parcel.

22 April 2024
Rated 1 out of 5 stars

Poor Quality & Customer Service

The cable protector covers purchased did not meet the website's nominated load capacity - rated for 5 tonne, failing on their first use with a load at 2.3 tonne. This was with the load spread over 2 cable protector covers.

I found Oz Supply's customer service has been lacking since attempting to resolve this matter - lack of follow through & failing to respond to emails.

13 November 2023

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