P1 Travel Reviews 9,565

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency, with many highlighting the timely delivery of tickets and clear communication. People frequently mention receiving their tickets well in advance, often with excellent seat locations, contributing to a seamless and enjoyable user experience. Many consumers express their intention to use the service again due to the positive overall experience. However, some customers also noted concerns regarding pricing, with a few feeling that tickets were overpriced, especially when compared to face value or local costs. A small number of people were dissatisfied with certain "hospitality packages," describing them as not meeting expectations or being inconveniently located. Additionally, a few reviewers experienced issues with seating arrangements upon arrival or found the communication regarding specific event rules to be misleading.

What people talk about most

Service

Users describe positive interactions with service, highlighting excellent communication, timely ticket... See more

Order

Clients share positive opinions on order. Many customers report receiving their tickets on time, often a few... See more

Location

Customers consistently note positive experiences with location, often praising excellent stadium seats and... See more

User experience

Consumers find the overall user experience to be very positive. Many describe it as smooth, seamless, and... See more

Price

Reviewers highlight ambiguous aspects of price. Some customers found tickets to be overpriced, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would highly recommend. Purchased tickets for AC Milan, recieved them the day before the game, great seats, and got 5 together! also gave us fast track entry, which we weren’t expecting, nor did we pa... See more

Rated 5 out of 5 stars

Part of me was concerned when booking, however it definitely worth it! From UK and booked tickets only for Napoli vs AC Milan. I received email update that the game had changed, slightly concerned... See more

Rated 5 out of 5 stars

They helped me get 2 tickets to the Barcelona vs. Espanyol match. The process was very easy and they did a great job setting expectations regarding timing of when tickets would be received. They sent... See more

Rated 5 out of 5 stars

We booked a trip to Liverpool through this organization for the Everton - Liverpool match. Everything was well-organized, with great communication via email. The hotel vouchers and match tickets arriv... See more


Company details

  1. Event ticket seller
  2. Sport tour agency

About P1 Travel

Written by the company

24/7 Event Emergency Hotline Event Guarantee Largest Official Ticket Reseller

P1 Travel gives you the opportunity to attend your favorite sports or music events anywhere in the world.

We ensure you of the best possible experience, thanks to our official partnerships with the biggest international football clubs, event venues, and sports tournaments.

With a wide range of official tickets and travel packages, we'll take you to the event of your dreams!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredible experience

It was my first time in a football stadium and it was maybe one of the greatest days of my life and I’m being serious. Thank you so much for the opportunity.

9 April 2026
Rated 4 out of 5 stars

Tickets came in late

The amount of information I received was great, also the quality of the customer support. I was just a bit worried as I did not receive my tickets even 24h before the event. So I used the online customer support which was very helpful and suddenly the tickets arrived - coincidance or not, I do not know.

10 April 2026
Rated 1 out of 5 stars

No support when match was rescheduled—lost $1,600

Booked Napoli vs Milan tickets through P1 Travel while traveling internationally. The match was later rescheduled outside our travel dates, making attendance impossible.

We were offered the option to transfer tickets two weeks before the event, but this was not practical in reality. We had no one locally who could use them, and resale platforms would not accept them due to nominative ticketing and passport requirements. Despite this, we were still left with no workable way to recover value.

We contacted P1 Travel but were ultimately told there was no further solution. We lost approximately $1,600.

We also met another fan abroad who told us we paid more than his season ticket cost, which added to the frustration around pricing and value.

Unflexible system and poor customer support when plans change—high risk if your travel dates are fixed.

30 March 2026
P1 Travel logo

Reply from P1 Travel

Dear Sarah,

Thank you for taking the time to share such detailed feedback. We completely understand how frustrating this situation must have been for you, especially given the cost and the fact that your travel plans could not accommodate the rescheduled match.

Unfortunately, fixture changes are determined solely by the league and the clubs, and we have no influence over these decisions.
When matches are rescheduled, the original tickets remain valid for the new date, and per the event organizer’s policy, refunds or cancellations are not permitted.

We do our best to offer alternatives such as transferring the tickets, but we understand this is not always feasible.

Your comments about pricing are also noted; as an official reseller, our prices include more than the face value, covering guaranteed availability, secure distribution, and customer service for high-demand events.

We truly regret that this experience didn’t meet your expectations. While we must operate within the policies set by event organizers, your feedback is extremely valuable, and we’ll continue to explore clearer communication and practical solutions for cases like this.

Rated 5 out of 5 stars

Overall

Overall, it was still a good experience since we managed to get our tickets just one day before the game. However, we were a bit disappointed with the seating. It was our first time at Camp Nou, and we expected seats more in the middle, but instead we were placed in the second to last row at the top.
Additionally, my partner didn’t feel comfortable due to his fear of heights, which affected our overall experience.But it was good and honest.!! I was scared because of our Tickets:( i thought it was fake but NO it was real!!:) Thank you P1 Travel. Dream came true!!

10 April 2026
Rated 5 out of 5 stars

Would highly recommend

Would highly recommend. Purchased tickets for AC Milan, recieved them the day before the game, great seats, and got 5 together! also gave us fast track entry, which we weren’t expecting, nor did we pay for. Really good communication in the weeks leading up the game. Will be them using again. Safe and trusted ticket provider.

10 April 2026
Rated 5 out of 5 stars

Trustful

Trustful. Fast. A lot of information before the event. Tickets came via email right on time. No problems at the entrance/ gates to the stadium.
It was our second time with P1 Travel.
We got a free upgrade (better seats) and a fast track entrance ticket.
Would recommend it to everyone!

10 April 2026
Rated 5 out of 5 stars

Excellent experience at San Siro

Excellent experience at San Siro thanks to P1 Travel. Got my tickets day before the match, didn't have any problems with entering the stadium. Will definitely use them in the future. I highly recommend them!

10 April 2026
Rated 5 out of 5 stars

Super!

Everything was great, I was a little worried about the tickets coming on time and it did. Really great experience.

10 April 2026
Rated 1 out of 5 stars

FRAUD PRICING

you, the company P1 Travel charged us 330 Euros for a 199 Euro ticket. Thats fraudulent

10 April 2026
P1 Travel logo

Reply from P1 Travel

Hello Milind,

Thank you for your message. We completely understand your concern and would like to clarify the situation.

The price printed on the ticket represents the face value, not the final selling price. As an official reseller, we secure tickets at higher costs to guarantee availability, early access, and ensure our customers have guaranteed entry to high-demand events.

Our pricing also includes service and handling fees, which cover customer support and secure delivery. For this reason, the amount you paid differs from the nominal value shown on the ticket. This is not fraud, but part of providing a reliable and premium service.

We hope this explanation brings clarity, and we remain at your disposal should you have any further questions.

Rated 1 out of 5 stars

You may not be able to sit in the seats you paid for

Booking process was easy and I did receive the tickets when I was promised. Everything after that was a bit of a nightmare. Someone was sitting in or seats when we got there and refused to leave. When we asked the attendants to help us they also refused them. A nice woman who worked in a different area helped find us other seats. Beware when you buy tickets you may not actually be able to sit in the seats you purchased. It ended up being an uncomfortable and disappointing experience.

6 April 2026
P1 Travel logo

Reply from P1 Travel

Dear Laura,

Thank you for sharing your experience. While we’re happy to hear the booking process was easy and tickets arrived on time, we’re truly sorry about the situation at the stadium. This is certainly not the experience we want for our customers.

Unfortunately, once inside the venue, seat management is handled by the stadium staff, and we regret they did not resolve this properly. We understand how disappointing this experience must have been for you. Please reach out to us at info@p1travel.com so we can investigate the situation and assist you further.

Your feedback is very important to us, and we’ll also share it with our partners to help prevent similar cases in the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look