My package entered P2P’s network on August 19. It is now September 2. P2P makes a bold claim about its “cutting-edge” logistics. Apparently, delivering a package to a UPS Store during pos... See more
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TeePublic has switched from the US Postal Service to this company, which has been a nightmare. P2P delivered to the wrong building in my apartment complex. I have no idea which apartment in that build... See more
As with many others my parcel is stuck at Venlo with status “site scan”.. Terrible service, parcel should have been delivered 13th of october (7 days ago), and there are no updates.. customer support... See more
Company replied
It‘s incredible. I ordering on 24th of February some Sport clothes from UK. The customer was very fast. The order was delivered to p2p mailing on the same date, but since the 28th February nothing h... See more
Company replied
Company details
Information provided by various external sources
P2P is the international parcel delivery company that covers every corner. We are the safe pair of hands that get your customers’ deliveries to them through our truly global, innovative delivery service. Established in 2009, we are a group of passionate logistics experts who work tirelessly to support e-commerce retailers break down the barriers of international trade, providing parcel delivery services to over 200 countries. We offer a choice of delivery solutions allowing our customers to offer flexibility to theirs. Our P2P TRAKPAK service is the first global tracked delivery solution designed specifically to support e-commerce. We also offer P2P EXPRESS, P2P RETURNS, and P2P UNTRAK, our reliable untracked service. Our strong partnerships with final mile delivery partners across the world means we can get your customers’ parcels to them wherever – and whenever – they need them. We never stand still. And our innovative IT platform lets us talk to your customers in their own local language, meaning we truly offer a quality, global delivery service. Customer care is at the heart of our business. Everything we do is to help our customers because we truly care about the relationship you have with yours.
Contact info
P2P, Dunton Distribution Centre, Christy Way, SS15 6TR, Basildon, United Kingdom
- 01268 533114
- info@p2pmail.co.uk
- p2pmailing.co.uk
1.2
Bad
2k reviews
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Hi friends
Hi friends, I got this tracking number EH008612587NL from Lookfantastic.com
It shows…RTS - Client request - parcel data error
Do you know what that means?. It’s the second time that package has been shipped and it shows the same message.
Thanks
24 May 2022
Unprompted review
Reply from P2P
Good morning Juliana,
Thank you for contacting us.
I have now raised an investigation in to this, but kindly note that the results of this query will be passed on to your retailer.
We encourage you to contact your retailer directly in order to receive the latest information.
You may find their contact information on any order confirmation that you received for this parcel.
Hello, change of address
Hello,
Unfortunately I wasn't home when they delivered my package (for 2 times).
I was wondering if it's possible to have it sent to a different address.
the order number is M4 621733145
Thank you.
24 May 2022
Unprompted review
Reply from P2P
Good evening Josiana,
Thank you for contacting us about changing the address on your parcel.
Please be advised that the company through which you ordered your parcel must grant permission for any changes to the parcel's information.
Because of this, I have now contacted them to confirm how they would like to proceed. In the meantime, I encourage you to contact them directly to make your request.
Appalling customer service and cover-up of maldelivery
Flagged issue with P2P re: an order being marked as delivered, when it was most assuredly not delivered to the correct address. Emailed P2P with salient details as per their request. They have yet to acknowledge said email, yet keep "kindly" requesting I send them an email to follow-up. A veritable schrodingers loop of fobbing customers off!
13 May 2022
Unprompted review
Reply from P2P
Good morning Sarah,
Thank you for getting in touch.
So that we may be able to assist you further, please can you provide us with the FIC tracking number? It will start with 3 letters and be around 20 digits long. Once we have this, we can advise you further.
However, if you do not have this, we ask that you contact your retailer directly so that they can provide you with any assistance you may require.
P2P clearly delivered to wrong address as order is missing
Received email on Friday to say cult beauty order had been delivered by P2P TrakPak, but it hadn't been delivered to me at all. Currently order is still missing, with no response from P2P. Clearly order was delivered to the wrong address; at no point did P2P contact me to check the address location/identifying features of the house to make sure they were delivering to the correct address. Appalling service that reflects poorly on Cult Beauty.
2pm: The FIC number is HUT1860GB98863777601
Cult Beauty have already been contacted. Can you clarify to which wrong address P2P made the delivery, and whether you have retrieved the delivery from wherever it was left incorrectly?
If a delivery driver is unsure where to leave an order, they should always contact the person who placed the order. Why didn't this happen?
15.39: As already stated, this order was not delivered to my address. Also as stated, cult beauty have been informed.Can you clarify to which wrong address P2P made the delivery, and whether you have retrieved the delivery from wherever it was left incorrectly?
If a delivery driver is unsure where to leave an order, they should always contact the person who placed the order. Why didn't this happen?
12/5/22 10.58 response: P2P, as previously advised, I have already contacted cult beauty, see above.This issue was raised on 7/5/22, I.e. 48hours have already elapsed. I emailed you yesterday on the email address you requested, but unfortunately this email has yet to be acknowledged.
To reiterate my unanswered queries above: Can you clarify to which wrong address P2P made the delivery, and whether you have retrieved the delivery from wherever it was left incorrectly? Clarification greatly appreciated.
17.38 response to P2P: You are the delivery company, and are surely the ones conducting the investigation. As such, can you clarify to which wrong address this delivery was made, and whether you have retrieved it?
To again reiterate as per my message above, an email was sent to you yesterday as per your request, but you have thus far failed to acknowledge said email. Why is this?
11 May 2022
Unprompted review
Reply from P2P
Good morning Sarah,
Thank you for contacting us.
The company from which you've ordered will receive the results of this investigation so please keep in touch with them for any new updates.
We kindly advise that if you would like to pursue this with us, we would kindly ask you to send us an email with the tracking number and your query at FCB-info@fedex.com.
Thank you in advance!
Shipment delivery delayed
Shipment delivery delayed without an explanation
Dear
I should already have receive my shipment CHI6110GB14189868501 5th of May, but it is in Venlo since the 29th of April.
Please, let me know when the shipment will depart from Venlo and when I will receive it.
I need an urgent explanation.
Thank in advance.
5 May 2022
Unprompted review
Reply from P2P
Good morning Boni,
Thank you for bringing this to our attention.
Please kindly note that any query about your order should be addressed, in first instance, to your retailer as they will be able to provide you with any assistance you might need. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
Please kindly note that we had a look into this shipment and we can see that is still within the maximum transit time for the destination country. It has been received and dispatched from our warehouse on 26 April 2022 and the delivery is usually expected within a maximum of 8 working days, so the delivery would be expected, the earliest, by the end of the day on 6 May 2022.
Your retailer will be able to assist you with any further enquiries as they receive any new updates directly. Rest assured that we have also informed them about your query.
If you have any other queries for us, please address them to our customer advisor team at FCB-info@fedex.com with the tracking number.
Hope you could find this helpful.
Stay safe and have a great weekend!
Shipment delivery delayed without an explanation
Dear Sirs,
I should already have receive my shipment FLE5120GB84636385701 the 4th of may, but it is in Venlo since the 29th of April.
Please, let me know ASAP when the shipment will depart from Venlo and when I will receive it.
I need an urgent explanation.
Thank in advance.
5 May 2022
Unprompted review
Reply from P2P
Good morning Pedro,
Thank you for bringing this to our attention.
We are sorry to hear that you have been experiencing issues with your shipment recently. Please may we ask that you forward this complaint, along with the tracking numbers, to our customer service team at FCB-info@fedex.com so that we can work to resolve this for you?
Your retailer will be able to provide you with more information and advice on your parcel specifically, so we recommend that you contact them as soon as possible. You can find information on how to contact them through the help section on their website, or on your order confirmation.
Please be assured that we have also notified them that you have contacted us today. If you still need to contact us, please send us your question along with the tracking number at FCB-info@fedex.com.
Stay safe and have a great weekend ahead!
Where is my item?
Seller said item was shipped on 12 April and there has been no update on the tracking information since then. Please can you tell me where my package is??
Tracking Number GER6960GB08044132401
4 May 2022
Unprompted review
Reply from P2P
Good morning J.UK and thank you for contacting us.
Kindly note that we have only received the data for you parcel from your retailer but not the parcel itself.
As we haven't received the parcel from your retailer, we will not be able to assist you with further queries.
Please note that any new informations about your parcel will be send directly onto your retailer. In the meantime, we encourage you to also contact them directly to advise that you have not received your order. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
Hope you can find this helpful.
If you still need to contact us, please send us your question along with the tracking number at FCB-info@fedex.com.
Thank you!
Stay safe and have a great weekend ahead!
I ordered from Asos on the 2nd of April…
I ordered from Asos on the 2nd of April 2022 and my estimated delivery date was the 28th of April and it is the 4th of May now and I have still not received it. I have received no communication on the order and I do not know where my order is, when it will get to me or aware of any fees that I need to pay.
FIC Tracking Number: ASO2500GB35375662301 Shippers Ref: 719492987
Tracking Number: UT138256065NL
Destination: South Africa
I need an update urgently.
4 May 2022
Unprompted review
Reply from P2P
Good morning Sam,
Thank you for taking the time to bring this to our attention.
Please, may we ask that you send this question and tracking number to FCB-info@fedex.com so our team can have a further look into it? Please also let us know via Trustpilot once you've send us the email so we can go ahead and try to solve this for you.
Stay safe and have a great weekend ahead!
Package stuck in Venlo since 21st of April
Tracking Number: HUT1860GB20989534201
My package has been stuck somewhere in VENLO on the 21st and I havent seen any updates on it yet, is it stuck in transit? Is it stuck in customs? Please inform me on that matter, thanks
27 April 2022
Unprompted review
Reply from P2P
Good morning Patryk,
Thank you for taking the time to bringing this to our attention.
We have checked and we can see that this item has been on hold at Venlo as it was missing some documents your retailer should have provided beforehand for this shipment. We have now sent customs all the documents we hold, however, we advise you to please contact with the company from which you've ordered; they will be able to provide you with more details on this matter. You will find their contact details on any order confirmation you may have received.
We apologise that you had to wait so long for this delivery.
Please feel free to message us with the TRAKPAK number at FCB-info@fedex.com for any other queries you may have.
Stay safe and have a great day ahead!
CLA7970GB01234627101
My package is stuck somewhere in Venlo for 8 days while the retailer guarantees it should be in my destination in max. 5 days. Could you please verify what's wrong with my order?
Tracking number: CLA7970GB01234627101
27 April 2022
Unprompted review
Reply from P2P
Good morning Eryk,
Thank you for your email.
We are sorry to hear that you've had some issues with your shipment on this occasion.
We always suggest that any queries related to the orders should be addressed in the first place with to the company from which you've ordered as they should be able to provide you with the assistance you need and take the course of action they consider the best in every case. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
We have checked and we can see that this package arrived in customs on 28 April 2022 so it may take a few more days to be processed and then released for delivery. It is currently being retained there for further inspection by the relevant authorities.
As the package is currently being held outside of our jurisdiction, we are unable to intervene or expedite this process. Please therefore use the tracking numbers (521000016902527070820943 / 756460339) and the contact details for the customs office in the destination country so you can make an enquiry directly, if not received after 5 days:
https://emonitoring.poczta-polska.pl/
phone: +48 (22) 694-50-05
fax: +48 (22) 694-43-03
e-mail: sekretariat.dc@mf.gov.pl
If you are unable to locate your shipment after contacting customs, please liaise with the company from which you've ordered so they can advise you about your next steps.
Stay safe and have a great day ahead!
order number OHP7790GB18000345601
order number OHP7790GB18000345601
i have been using the tracking link provided to track my parcel but it has been stucked at “custom cleared” since 13 april with no updates. i also wrote an email to FCB-info@fedex .com but no response. can i get an update. tried contacting retailer but no response.
27 April 2022
Unprompted review
Reply from P2P
Good afternoon Rachel,
Thank you for taking the time to posting this.
We are sorry to hear that you've had issues with your shipment on this occasion.
Please kindly note that we have searched but unfortunately, we have not been able to locate any emails for this tracking number OHP7790GB18000345601 and we have over 7 entries for 'Rachel', none under your last name however. Can you please make sure that your email was sent to FCB-info@fedex.com and that it included the tracking number OHP7790GB18000345601?
As per your shipment, we have checked the lane that it has been sent on, and it seems that few parcels have been delayed so yours might be between them. We suggest that you keep in touch with your retailer for any new updates they might receive. Any new informations are being sent directly to the company that sent the parcel.
You can find out how to be in contact with them at the help section on their website. You can also check your order confirmation for any contact details that the company from which you've ordered might have sent you.
Hope you can find this helpful.
Stay safe and have a great afternoon!
I bought some clothes from Chi Chi…
I bought some clothes from Chi Chi London at 8th April. I don't recive that yet. p2p has got still my package.... I lost 100£, because ocasion which I neded that dress is on next saturday...
CHI6110GB12329429201
EE959868612PL
26 April 2022
Unprompted review
Reply from P2P
Good evening Izabela,
Thank you for your email.
I have now raised an investigation to find out where your parcel is, but kindly note that the results of this query will be passed on to your retailer once received.
I encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received.
HUT1860GB67868967001 order number
I ordered my parcel from myprotein. In the mail they told me that it would come on friday, but it still hasn't come. I contacted myprotein and they told me that the order was custom cleared. Since then I saw that my parcel was site scanned at the other side of the country. Furthermore, they haven't contacted to tell me that parcel would arrive later. I would like to know when I can expect my parcel to arrive?
25 April 2022
Unprompted review
Reply from P2P
Good morning Mr Parkerr and thank you for contacting us today!
We would like to try and solve this for you however we are missing a TRAKPAK tracking number. It will start with 3 letters and be around 20 digits long.
Can you please send this via email, along with your query, at FCB-info@fedex.com so our team can have a look into it?
If you do not have this, we kindly suggest that you contact the company from which you've ordered directly so that they can assit you with any issues you might have. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
Stay safe and have a great day!
YOUR SERVICES ARE BAD!
Your services are bad! On April 1st, 2022, I placed an order on ASOS, and I kept trying to track a parcel on the FedEx website, but the website kept mentioning that it is an untracked shipment, so I went on to investigate and search for it on the P2P website, and they confirmed that it was pre-advised to PostNL on April 5th, 2022. The parcel was delivered on the 6th and was supposed to arrive in my country on the 10th; however, it is now the 22nd and I have yet to receive it. Please let me know where my package is. I need to know if my package is safe. I'm sure you can see why I'm intrigued about the parcel's whereabouts. Please investigate and keep me up-to-date on the status of my order, and respond as soon as possible. Thanks
Tracking number: UT138250442NL
FIC Tracking number: ASO2500GB42934370501
Shippers Ref: 719173401
22 April 2022
Unprompted review
Reply from P2P
Good evening Tshepo,
I hope this email finds you well.
I can see that an 'untracked' shipping method has been selected for your order with ASOS.
Unfortunately, this means that you will not receive any tracking updates.
Please also note that the reference number (ASO2500GB42934370501) that is assigned to your order is not traceable by either ASOS, us, or your country's national postal carrier. In this situation, this number is only used to identify your order with your retailer.
If you have any other questions about your order, then we recommend that you speak to ASOS directly via their help pages.
Order number: HUT1860GB98458983301
Order tracking
HUT1860GB98458983301
I ordered a couple of products from Look Fantastic. I received an email yesterday at 19:31that my order has been delivered. I did not receive any delivery yesterday. I was actually waiting the whole day but nothing came. My address was complete and correct.
I have asked my husband and his
parents, they did not receive anything or see any delivery van come to the house, and also the neighbours, I’ve checked with them and they did not receive anything.
My phone number was on the address, the driver should have called me.
I hope this can be solved in a
peaceful and swift manner. Thank you!
22 April 2022
Unprompted review
Reply from P2P
Good evening Pearl,
Thank you for your email.
I have contacted the delivery partner to request more information about this delivery.
Please kindly note that the results of this query will be passed on to your retailer once received.
In the meantime, we encourage you to contact your retailer directly to confirm non-receipt.
Order DOL0800US17081650401 has been in transit for 30 days
We placed an order a month ago and the parcel DOL0800US17081650401 hasn’t moved since 12th March. We have already contacted the retailer and they told us to contact Australia Post. Australia Post then told us to contact you guys. We have ordered from this retailer multiple times before but they used different couriers so the waiting time was never this long. It has been 30 days and this is simply unacceptable.
4 April 2022
Unprompted review
Reply from P2P
Good afternoon Thao,
Thank you for your email.
I have now raised an investigation to find out where your package is, but kindly note that the results of this query will be passed on to your retailer once received.
I encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received.
Never ever again something from UK or p2p.
It‘s incredible. I ordering on 24th of February some Sport clothes from UK. The customer was very fast. The order was delivered to p2p mailing on the same date, but since the 28th February nothing has changed. I didn‘t receive the order yet. So I still waiting over 1 month of the parcel. Every customer service. Fedex cross border or the customer ignoring my mails. It‘s incredible. I will never order something from UK again. I lost over 100€.
Tracking Number: VAN6370GB35020783401
31 March 2022
Unprompted review
Reply from P2P
Good morning Karsten,
Thank you for taking the time to posting this.
We are sorry to hear that you've had issues with your shipment on this occasion.
Please kindly note that we are not your retailer but the logistics company and only the company from which you've ordered can issue refunds/replacements. For this reason, we suggest that you contact them regarding this complaint. You can find out how to be in contact with them at the help section on their website.
Please also be informed that we have searched extensively in our system both with the name provided on this channel and with the tracking number and this is the first contact we have from you, no other emails were found. This is why we always recommend that the consumers should contact the companies from which they've ordered first, as they can put you in contact with the correct branch of FedEx.
Please also note that, when searching for your emails, we have noticed that your retailer has already been updates on this item, so please liaise with them and ask them for assistance on this order. We will also prompt them to keep you informed.
Hope you can find this helpful.
Stay safe and have a great weekend!
OHP7790GB31787804501 Parcel stuck in…
OHP7790GB31787804501 Parcel stuck in Netherlands (site scan Venlo) since 19th of march without any further updates although it should be already delivered to me
23 March 2022
Unprompted review
Reply from P2P
Good evening George,
Thank you for your email.
I can see that your item was dispatched from our warehouse on 16/03/2022 and that it is still within the maximum transit time of 8 working days. This means that it should arrive by the end of the day on 28/03/2022.
Your retailer will be able to assist you with any further enquiries, so we encourage you to contact them directly.
My order DOL0800US51768570401
My order DOL0800US51768570401 is in Netherland from the 7th of march. Today it is sill in Venlo.
Since it has been shipped more than two weeks ago I wonder why it takes so long given that it is a UE country!!!!!
15 March 2022
Unprompted review
Reply from P2P
Good morning Patrizia,
Thank you for reaching out to us.
Please kindly note that we always recommend that any query about the orders should be addressed, in first instance, to the retailer as they will be able to provide you with any assistance you might need. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
We have checked and we can see that, unfortunately, your shipment has not yet been received by the carrier. Please be informed that any new updates will be directly be received by the company from which you've ordered. For this reason, please reach out to your retailer for any new possible updates.
Please rest assured that I have emailed your retailer as well and asked them to contact you about your next steps.
Pack had been stuck in transit for 22…
Pack had been stuck in transit for 22 days! Where is my package!! Tracking number is BOO0626GB00147517001
10 March 2022
Unprompted review
Reply from P2P
Good morning Angelica,
Thank you for taking the time to posting this.
We are sorry to hear that you've had issues with your shipment on this occasion.
Please kindly note that we are not your retailer but the logistics company. For this reason we suggest that you contact them regarding this complaint.
You can find out how to be in contact with them at the help section on their website. You can also check your order confirmation for any contact details that the company from which you've ordered might have sent you.
As per your shipment, we have now raised an investigation to find out where your parcels are, but kindly note that the results of this query will be passed on to your retailer once received. Any new informations are being sent directly to the company that sent the parcel. This is why we recommend that you stay in touch with the company from which you've ordered.
Please rest assured that we will also inform them of your query.
Stay safe and have a great weekend!
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