Pabau Practice Management Reviews 306

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and professional approach, often highlighting specific individuals for their exceptional support and guidance. Many people found the user experience to be straightforward and the system easy to navigate, which helped streamline their operations. The customer service is consistently described as excellent, with quick response times and a genuine willingness to resolve issues. However, some customers were dissatisfied with the customer service, mentioning ignored emails, slow processes, and a lack of support when issues arose. A few other people also felt that the system was clunky, unintuitive, and less reliable than their previous systems, leading to daily frustrations and difficulties in data extraction.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the support team for... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the system user-friendly,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the team's helpfulness,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpful and... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pabau has been an invaluable support for my business, especially with day today admin as I work my myself and that has helped me massively! Since working with Pabau, my business is far more organiz... See more

Rated 5 out of 5 stars

Pabua is simply amazing! As a busy Clinic owner and sole trader their help and support in running my service has been a breath of fresh air and really helped me to carry the burden. The system is easy... See more

Rated 5 out of 5 stars

The transition from my old system to Pabau has been very organised and streamlined. The team have taken on all the tedious tasks of data entry etc making the process stress free. Ongoing support has b... See more

Rated 5 out of 5 stars

I have been really happy so far with Pabau. I am still in the setting up stage but am really looking forward to getting going with it. There is a lot to learn as the system is fairly sophisticated for... See more


Company details

  1. #44 of 129 best companies in Software company

Written by the company

Pabau is an all-in-one practice management software designed for clinics and healthcare providers to streamline operations and enhance patient care. It offers tools for appointment scheduling, patient management, secure electronic medical records (EMR), billing, communication, marketing, and analytics. With features like telehealth, staff management, and robust data security, Pabau simplifies workflows, improves efficiency, and ensures compliance, making it an essential solution for modernizing healthcare practices. We launched our ground breaking new Pabau 2 system in 2025 to critical acclaim, with a host of new features & upgrades.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

306 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

PABAU has made our day to day operating…

PABAU has made our day to day operating far more streamlined. With everything all in one place, time has been saved and there are various functions, such as the advanced marketing that we particularly like.
As a clinic, we have been with PABAU for many years and will continue to use their service.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

The support is superior

The support team at Pabau works diligently to resolve any issues that come up or questions we may have. We’ve been very impressed with their accessibility and customer service - which makes us proud to be with Pabau. They’re well on their way to being the premier choice for cloud based patient care software that thinks about both provider and patient/client experiences.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Incredible Support – Thank You, Georgina!

We’ve had the pleasure of working closely with Georgina lately going over the running of our clinic's Pabau account, and I honestly can’t speak highly enough of her support. From the start, she has been incredibly helpful, knowledgeable, and genuinely invested in making sure we get the most out of the system.

We've had several 1:1 Zoom calls where she's walked us through the platform with patience and clarity, always tailoring the sessions to our specific needs and goals. Nothing has felt too much trouble, she’s answered every question thoroughly and made what could have been a complex process feel straightforward and even enjoyable.

Thanks to her guidance, I feel confident navigating Pabau and are already seeing how the system is better streamlining our operations. Georgina is a real asset to the Pabau team!

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Fab service

Martin has been very patient and through throughout our meetings. Always polite and can help or assist with any issues I had. My Pabau is now set up and perfectly adhered to how I wanted it to look and run.

10 June 2025
Unprompted review
Rated 5 out of 5 stars

I am very happy with my experience with…

I am very happy with my experience with Pabau so far. They have been very helpful with issues that my workplace has been experiencing such as emails being sent to clients from a ‘no reply’ email address rather than our business email address leading to our emails ending up in client’s junk/spam folders.
Overall the system works efficiently.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Pabau has been amazing at helping me…

Pabau has been amazing at helping me set up my aesthetic business. The set has been seamless and everything has been well thought out. I would like to give a special shout out to Damian and Marco from the team who have been so wonderfully helpful and made the meetings so enjoyable.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Professional Team

Eva C from the success team has been really supportive of my new clinic, she has gone above and beyond to accommodate all requests.
Eva has made the service exceptional and I am pleased to working alongside her to help grow my practice.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer experience

Excellent customer experience. Helped me through every step of the onboarding process. Well worth the time and money spent with the advanced features for a private GP practice. Well done!

4 June 2025
Unprompted review

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