Pace Bikes Reviews 5

If I could choose a negative star count, I'd give them a -5! Like others, I fell for the slick website and promises of "Not satisfied? Get a full refund within 30 days, no questions asked." Then there's the 24/7 customer service claim... it's more like you'll get an AI-written email in 24 hours, if you're lucky! Next are the shoes: They're SOOO small! I followed their sizing chart, but the EU 42 had my toes jammed into the toe box. Even if I'd followed the prompt to order a size larger, they wouldn't have worked. I would have needed an EU 44. I'm declining their offers of 50% and 30% off a new pair (and keeping the small ones) and requesting a full refund as promised. What a pain!!!

Despite their claim of easy returns, guarantees, etc, I asked to return shoes that didnt fit. I unwrapped one, tried it on indoors, and it didnt work. They offered me 50% off a new size. When I asked again to return, they said “As our final offer, we would be happy to provide a 60% refund with no return required. This is the most convenient option, as return shipping would likely cost more than the value of the item”.

The company has a slick American website and facebook and instagram ads. I sadly fell for it and ordered cycling shoes from them. After waiting 18 days to receive (I later realized the company is a front for a Chinese seller), the shoes arrived defective and unusable. Further, the overall quality and construction is very poor. They advertise on their website - "30-Day Money Back Not satisfied? Get a full refund within 30 days, no questions asked." I have now contacted them in writing 3 times to honor their money back guarantee, to no avial. Beware of this poor quality, dishonest seller.

This company will not refund your purchase price. Shoes are wrong sizes and don't fit. Company offers discounts on additional shoes, but will not refund original purchase. Don't do business with this company.

I ordered a pair of shoes that were significantly undersized and did not match the stated size. I requested a standard return and refund, but the company repeatedly delayed the process, asked for unnecessary information (including photos of my feet), and ultimately refused to provide return instructions.

Instead, they offered partial refunds or store credit rather than honoring a proper return.

The product was unused and in original packaging. Based on this experience, I would advise others to proceed with caution, particularly if a return may be required.