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Pacific Logo Designer is the team of professional graphic designers, Custom Logo Designing last your business a lifetime and will help you to gain more awareness & attractions. We’ll incorporate all the latest logo designs constructed by our talented designers, we lay the foundation which is integrated to provide an alluring digital interface. We do not just make your brand; we make it visible.
10880 Wilshire Blvd, Suite 1101,, 90024, Los Angeles, United States
Scammers. They will Blackmail you . Unprofessional employees, I had my website designed and the hosted by them, and after 2 months they stopped and they phoned me to claim another $1500 usd to reinstate it because they had to renew my license agreement with Google which is Google got nothing to do with my hosting or services whatsoever. They are liers and crocks . I filed a dispute. Do your business somewhere else
Super unprofessional, inappropriate, aggressive and argumentative behaviors when they found out that I did not want to utilize their business to create my new business logo. I would NOT recommend!
I had a very good experience with Pacific Logo Designer. I asked for a simple text based logo. The first draft was almost perfect from the idea to inception and Alex my product manager, followed up with two minor edits done over two days. Communication was easy over Whatsapp and Alex was very responsive, ensuring we got everything done exactly as I had requested. In all great value for a new logo and I'm very happy with the finished result. Thank you Alex and design team! I highly recommend them!
Reply from Pacific Logo Designer
We really appreciate you taking out time to give us your lovely feedback and we we will love to work with you in future as well.
Regards,
Pacific Logo Designer
Experience was very engaging, prompt replies, affordable pricing with unlimited edits. Process took a bit longer than expected, but the last few edits after initial approval was met with cooperation. Would recommend for sure! Thank you Kevin/Alex and design team!
Reply from Pacific Logo Designer
We really appreciate you taking out time to give us your lovely feedback and we we will love to work with you in future as well.
Regards,
Pacific Logo Designer
Reply from Pacific Logo Designer
Thank you so much for your right feedback Juli and we are really sorry to hear about what you have to go through with the other company. But always remember we are available to help you whenever you need us we are just a call away.
Regards,
Pacific Logo Designer
I was not too fond of the mockups or their design work. Karen had Alex trying to upsell me often. As soon as Karen got word, I disputed the charge with Chase. I got a call from Karen. She was upset and scolded me because I disputed as a chargeback as if I had broken some law; how dare I do such a thing. The customer has the right to choose who they go to if they don't like your work! Pacific Logo Design then submitted a false statement and documentation to my Chase Bank stating that they delivered and completed my Company Logo. This is unethical because we never got that far. Chase has started an investigation. This is considered stealing money. I will continue pursuing this matter; buyer beware.
Reply from Pacific Logo Designer
Hello Al,
I am really sorry to read about your concerns but unfortunately if you would have told us that you do not like the designs initially or maybe after 48 or 72 even after 120 hours which is after 5 days or providing us with changes instead you kept on giving changes and kept on speaking about your other website company you were working with for months who you were having problems with and asking us to talk to them to get your work done and how you could get the money back from them and after helping you with all that if you would have told us that you need the money back we would have done that right away. But instead you took a different route and went to your bank for a CHARGE-BACK instead of requesting a refund in the first place while you were talking to your account managers which is really disrespectful and which gave us a hit on our merchant account. However you got your money back from your bank after the CHARGE-BACK you did and now your case is between the banks so we cannot do anything about it now.
Terms & Conditions are clearly mentioned on our website:
No refund request will be entertained after 120 hours of your initial design delivery, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.
Please note after the initial design send and one revision is made on it change of mind would not qualify for a refund.
Sadly you did not even once told us that you do not like the designs, and you spoke about the other website company and discussing your website requirements so there was no need for upsells as you clearly wanted the website we have all the call recordings for hours, texts and emails to provide to your bank when you decided to go to your bank without informing us that you do not like the designs or you would like to get your money back and went for the CHARGE-BACK after speaking for days about the other company who was doing your website and made our team speak to them on behalf of you as an additional favor, it clearly shows who is at fault which is what your bank is considering too after the case being disputed and reverted your false CHARGE-BACK.
Once again we are not stealing any body's money if you do not like the services please say it and we will return your money back within the given time frame instead of being unreasonable and giving our bank a hit and expecting our merchant not to do anything about it, which is what the bank is taking care of now.
If you need any additional clarity about your dispute or case study please feel free to contact us.
Regards,
Pacific Logo Designer
Pacific Logo Designer has been great at helping me brand my business. Thanks to Lisa and Karen, I look forward to working with Pacific Logo Designer for my business needs.
Reply from Pacific Logo Designer
We really appreciate you taking out time to give us your lovely feedback and we we will love to work with you in future as well.
Regards,
Pacific Logo Designer
Thank you so much for your helping me with the logo. I would recommend to anyone. Great job.
Reply from Pacific Logo Designer
Thank you so much for your valued business Evelyn and we really appreciate your feedback.
Regards,
Pacific Logo Designer
Alex was very hands on with me on doing my logo. He got it done in a timely fashion. They have excellent customer service.
Reply from Pacific Logo Designer
Thank you so much for your appreciation we are trying to make things easier for everyone to enjoy the services, hope to work with you again soon.
Regards,
Pacific Logo Designer
Firstly let me say that I chose a logo design package that was 39 so in a way I feel it’s like I got what I paid for. They didn’t take my project seriously because they constantly tried to upsell me. The finished logo isn’t usable so it’s a waste. I won’t say don’t deal with this company but for me it wasn’t worth it.
I see all you guys wrote but nevertheless I’m not happy with what I received.
Reply from Pacific Logo Designer
Hello Derrick, It's really sad that the service did not work as you expected however your concern on the following matters, package purchasing, upsells or not worthy Logo or Company.
Logo Purchasing was with free will via website:
You selected the following plan:
Basic Logo Package $39
3 Custom Logo Design Concepts
1 Dedicated Designer
3 Revisions
48 to 72 hours TAT
We clearly mentioned at the of signup that this package do not include high resolution files, this is your current plan with only JPEG File.
1) Upsell Attempt: Our Job is to informed you what we can do within the package limits, you asked us to work on mascot design which we went an extra mile for you in this package then asked for vector files, please understand our designers our being paid on hourly basis for quality work it was your decision to stay with the same plan without any vector files also you finalized the logo after getting revisions and changes done, we followed all your revision points, please find below the conversation here.
Derrick Williams:
6/14,
Hi I like the designs but can you guys send the purple one again please
Pacific Logo:
Do you wanted to see all of the designs in one color "purple" ?
Or do you want to see the previous designs that we created?
Derrick Williams:
The same purple ones you already did are fine
Pacific Logo:
Ohh Ok
Pacific Logo:
6/14,
And which one do you like the most?
Derrick Williams:
The one with the purple background
Pacific Logo:
this one right?
Logo background.png
Derrick Williams:
6/14,
Yes Karen that's the one
Furthermore review the email chain of your approval and logos been send to you the same day
From Alex Jun 14 2022
Hi Derrick,
I hope this email finds you in good health.
This is to inform you that the Final Files for your Logo Design has been done and attached in this message. Kindly have a look on this and do let us know if you need anything further.
Hope you had a great experience working with us. Feel free to provide us your suggestions and feedback, we do provide services for
Customized Website Design and Development
Stationery and Print Media Design services
SEO/PPC/Email Marketing
Animated Videos
App Development Services
As an existing client you can receive a special price package for these services. Do let us know if you are interested so I can discuss the details with you.
At this point We (organization) consider the project finished completed and delivered to you however we are here for you to provide you with support about any questions related to your project.
It was so nice working with you
Thanks/Regards,
Alex
Attachments:
20220614174230_0-PLD-US-09062022-39661181650 Wing Daddy- Final.jpg
To Summarize the conversation you finalized the logo with your choice and took the JPEG File, not a single time you mentioned you did not like the work or artwork or process.
For future reference please discuss the requirements and signup as per the requirements, as all plans and packages got their own perks and benefits.
Regards,
Pacific Logo Designer
My customer Support agent was awesome! She made everything plain so I can understand! I will definitely recommend this company to my friends and family
Reply from Pacific Logo Designer
We really appreciate your feedback and hope to work with you in future as well.
Pacific Logo Designer
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