Packback Network Reviews 53

TrustScore 4.5 out of 5

4.3

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Company details

  1. Software company

Written by the company

PackBack is a Rotterdam-based company with a mission to eliminate millions kilos of waste from the food & beverage out-of-home market. Using smart technological solutions across the value chain, circulating reusable packaging becomes simple and inexpensive. Old principles with a new twist, just how PackBack likes it. Big plus? It is always free for consumers! Our systems allow reusable packaging providers, foodservice and their customers to reduce waste together, and encourage reuse in an accessible way.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

53 reviews

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Rated 5 out of 5 stars

Great partner in testing

Packback has been a great partner in setting up a pilot to test their reusable system in a complex environment. During the testing they have been professional and hands-on, solving challenges and bottlenecks quickly and adequately.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Reuse for the win!

The system is easy to use and fits well in everyday food and drink settings. It feels good to use a reusable alternative instead of disposable packaging!

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Great system

The system is super straight forward and easy to use, its a great way to encourage reuse. I also loved the cups, overall its a great sustainable solution!

4 December 2025
Unprompted review
Rated 5 out of 5 stars

User-friendly

Very user-friendly system in the fastfood system (Burger King) for use and withdrawal. And it is much better than always throwing away cups after using them only 1 time.

26 September 2025
Unprompted review
Rated 1 out of 5 stars

It’s a scam

It’s a total scam. I was in Amsterdam at KFC and had to pay for a reusable cup. When I returned it they told me they could not give me the money back, I had to contact a number instead. No answer from the WhatsApp business account.

14 July 2024
Unprompted review
Packback Network logo

Reply from Packback Network

Hi Pier, we are very sorry to hear that you did not receive your money yet. If you don't mind me asking, what are the last 4 digits of your phone number? We'll happily help you to receive your deposit! Regards, Kasper

Rated 5 out of 5 stars

Reusable cup scam for tourist

I am tourist who visited Amsterdam last week who happened to use Burger King where there was re-usable containers which promised a refund on return, when we placed the order. After we returned the cup we got a Packback QR code to use in Tikkie, but as we don't have European bank account they said they cannot issue a refund. I thought I have lost my money.

When i contacted PackBack, they understood my situation and agreed to do a refund on my UK account. Good customer service and can really trust this company

1 April 2024
Unprompted review
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