Had a Pacsafe when they were first introduced. Excellent five stars then. Used often and is still in perfect condition. Long lasting. Decided to treat myself to a new colour. Would still give it five... See more
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Review summary
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This is the second cross body convertible bag ive bought . The first being a gift for my daughter who loved it. They are expensive handbags , so I have been waiting for a sale before purchasing one fo... See more
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I wanted to buy backpacks for a planned rail holiday in Europe and got an 8L petite and a 26L pack. Both are just what I wanted with secure zips, hidden pockets and the ability to fasten them to a fix... See more
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Great offer delivered carefully and on time. Bought for holiday, excellent anti-theft features, and waterproof. Just the size I wanted, big enough to put a small bottle of water in and all your essent... See more
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Company details
Written by the company
Our vision is to empower travellers worldwide with secure and sustainable journeys. We strive to be the leading provider of innovative anti-theft solutions while minimizing our environmental impact. We envision a future where travelers explore with confidence, knowing their belongings are protected and their adventures leave a positive impact on the planet. Pacsafe specializes in innovative anti-theft technology, making it an ideal partner for security companies, police forces, HMRC, and the Ministry of Defence.
Contact info
United Kingdom
- customercare@pacsafe.co.uk
- pacsafe.co.uk
4.8
Excellent
613 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Would definitely buy PacSafe again
I had a question which was quickly answered via email. Once ordered, my bag arrived very quickly as well. The only thing preventing my response being a 5 is that the bag is a bit smaller than I expected so cannot quite hold everything I wanted it to.
15 April 2026
Reply from Pacsafe UK
We’re really pleased to hear your question was answered quickly and that your order arrived promptly, that’s exactly the level of service we aim to provide.
We appreciate your feedback on the size too. We try to include clear dimensions and capacity details on our product pages, but we understand it can sometimes be tricky to judge in practice. If you’d like, we’d be more than happy to suggest a slightly larger option that might better suit what you’re looking to carry.
Thanks again for your support and helpful feedback.
Kind regards,
The Pacsafe Team
Great new bag to replace my smaller…
Great new bag to replace my smaller blue bag. The bigger size accommodates my sketch book and pencils.
7 April 2026
Reply from Pacsafe UK
We’re really pleased to hear your new bag is a great upgrade and that the extra space is working perfectly for your sketchbook and pencils that sounds like a great setup.
Thanks again for your support, and we hope it serves you well for many creative outings ahead.
Kind regards,
The Pacsafe Team
Easy efficient service customer service…
Easy efficient service customer service is great
11 August 2025
Reply from Pacsafe UK
We’re really pleased to hear you found the service easy and efficient, and that our customer service met your expectations, that means a lot to us.
Thanks again for your support.
Kind regards,
The Pacsafe Team
Excellent bit of kit
Excellent, well thought out design and up to the usual high standard of Pacsafe products. A brilliant bit of kit.
14 April 2026
Reply from Pacsafe UK
We’re delighted to hear you’re so pleased with the design and quality, it’s great to know it’s living up to the standard you expect from Pacsafe.
“A brilliant bit of kit” is lovely to hear, thanks again for your support.
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
We’re really pleased to hear you found the ordering process easy and that your delivery arrived quickly.
Thanks again for your support.
Kind regards,
The Pacsafe Team
Great quality bag
Great quality bag. Zip is a little tricky to to start with but then got the hang of it. Quick delivery. Perfect size. Bought the black but will also buy other colours. Fitted everything I needed in for a day out in the city.
7 April 2026
Reply from Pacsafe UK
We’re really pleased to hear you’re happy with the quality, size, and quick delivery. It’s good to know the bag worked perfectly for a day out in the city once you got used to the zip, there’s a small learning curve, but it’s all part of the added security.
Great to hear you’re considering other colours too!
Thanks again for your support.
Kind regards,
The Pacsafe Team
Great little holder for keeping your…
Great little holder for keeping your cards and money safe. Will never go back to a purse
13 April 2026
Reply from Pacsafe UK
We’re really pleased to hear you’re enjoying the holder and that it’s keeping your cards and money safe, that’s exactly what it’s designed for.
“Will never go back to a purse” is brilliant to hear!
Thanks again for your support.
Kind regards,
The Pacsafe Team
Waist Pack
Quick delivery and the waist pack is as good quality as everything else I’ve had from PacSafe.
13 April 2026
Reply from Pacsafe UK
Thanks so much for the great review! We’re glad the waist pack arrived quickly and that its quality lived up to your expectations. We appreciate your continued support of Pacsafe.
Kind regards
The Pacsafe Team
Useful holiday bag
The photos on the website were clear, showed the inside of the bag and was clearly accurate.
13 April 2026
Reply from Pacsafe UK
Thank you for your review! We’re delighted the photos on our website were clear and accurately showed the inside of the bag, and that the product met your expectations.
Kind regards,
The Pacsafe Team
Great for holidays or days out
I bought this to use on upcoming holidays. I love that it’s big enough to hold documents, wallet, kindle and a spare jacket but small enough to look good. I love that wandering hands can’t easily access the main compartment. The front pocket is ideal for maps. It was delivered quickly and not overpacked.
13 April 2026
Reply from Pacsafe UK
Thank you for your review! We’re thrilled the bag is the perfect size for your documents, wallet, Kindle and a spare jacket, and that its anti-theft features give you extra peace of mind. Glad the front pocket works well for maps and that it arrived quickly without excess packaging. Enjoy your upcoming holidays!
Kind regards,
The Pacsafe Team
Excellent quality bit of kit
Excellent quality bit of kit, will definitely make use each time I travel
9 April 2026
Reply from Pacsafe UK
Thank you for your review, great to hear you appreciate the quality of our products. We are sure it will serve you well on your travels.
Kind regards
The Pacsafe Team
Fast delivery
9 April 2026
Reply from Pacsafe UK
We’re really pleased to hear you were happy with the fast delivery, that’s what we aim for.
We appreciate your support and hope you enjoy your Pacsafe product.
Kind regards,
The Pacsafe Team
Extremely reliable company
Used this company before. Brilliant products, extremely reliable and prompt delivery.
30 March 2026
Reply from Pacsafe UK
We’re delighted to hear you’ve used us before and continue to find our products brilliant and reliable. It’s also great to know you were happy with the prompt delivery.
We really appreciate your continued support and hope your Pacsafe products serve you well on many more trips to come.
Kind regards,
The Pacsafe Team
Solid secure bag
Nice colour, well made and secure. It would have been good to have had credit card slots and more compartments generally. It was very basic fir the money
1 April 2026
Reply from Pacsafe UK
We’re really pleased to hear you liked the colour, build quality, and security of the bag, that’s what we aim to deliver.
We do appreciate your feedback regarding the internal layout. Some of our designs are intentionally kept more minimal and streamlined, but we understand that additional compartments and card slots can be important for everyday use. Your comments are really helpful and will be passed on to our product team.
Thanks again for your support.
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
We’re delighted to hear you’re happy with the product, 100% is great to see!
We really appreciate your support and hope it serves you well on many trips to come.
Kind regards,
The Pacsafe Team
Having dealt with delivery of my…
Having dealt with delivery of my ordered bag to the wrong address I was very impressed with the follow up emails and personal phone call - v g PR!
1 April 2026
Reply from Pacsafe UK
We’re really pleased to hear that you were happy with how the delivery issue was handled. We always aim to resolve things quickly and personally, so it’s great to know the follow-up emails and phone call made a positive difference.
We really appreciate your feedback and support.
Kind regards,
The Pacsafe Team
I have used the bag for a few days…
I have used the bag for a few days already. The bag first came as it is described: no oops, no exceptions, and no buts.
In these few days, I deliberately kept changing my wearing positions, taking it off and putting it back on, opening the Zips and close it and zipping/locking the zips. Until today, it is still in perfect condition.
I have not tested with thieves trying to cut my bag, nor have I used a pen to break the zip.
8 April 2026
Reply from Pacsafe UK
We’re really pleased to hear that the bag has met your expectations and performed exactly as described. It’s great to know you’ve been putting it through its paces, adjusting how you wear it and regularly using the zips and locking systems and that it’s holding up perfectly.
That’s exactly what our products are designed for: reliable, everyday use with added peace of mind.
Thanks again for your support, and we hope it continues to serve you well on many trips to come.
Kind regards,
The Pacsafe Team
Reliable RFID products
Reliable RFID products
I purchased a RFID purse. It was delivered quickly, wrapped in a eco-friendly package.
The style is simple and easy to use.
I already bought an anti theft crossbody bag, which I like.
I’m really happy with their products.
7 April 2026
Reply from Pacsafe UK
We’re really pleased to hear you’re happy with your RFID purse and that it arrived quickly and well packaged. It’s great to know you find the style simple and easy to use.
We’re also delighted that you’re enjoying your anti-theft crossbody bag, it means a lot to have your continued support across our products.
Thanks again for choosing Pacsafe, and we hope everything serves you well on your travels.
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
We’re delighted to hear the bag exceeded your expectations, that’s exactly what we aim for.
We hope it serves you perfectly on your trip and many more to come!
Kind regards,
The Pacsafe Team
Efficient fast service.
30 March 2026
Reply from Pacsafe UK
We’re really pleased to hear you were happy with the fast and efficient service, that’s exactly what we aim to deliver.
We appreciate your support and hope you enjoy your Pacsafe product.
Kind regards,
The Pacsafe Team
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