Had a Pacsafe when they were first introduced. Excellent five stars then. Used often and is still in perfect condition. Long lasting. Decided to treat myself to a new colour. Would still give it five... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is the second cross body convertible bag ive bought . The first being a gift for my daughter who loved it. They are expensive handbags , so I have been waiting for a sale before purchasing one fo... See more
Company replied
I wanted to buy backpacks for a planned rail holiday in Europe and got an 8L petite and a 26L pack. Both are just what I wanted with secure zips, hidden pockets and the ability to fasten them to a fix... See more
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Great offer delivered carefully and on time. Bought for holiday, excellent anti-theft features, and waterproof. Just the size I wanted, big enough to put a small bottle of water in and all your essent... See more
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Company details
Written by the company
Our vision is to empower travellers worldwide with secure and sustainable journeys. We strive to be the leading provider of innovative anti-theft solutions while minimizing our environmental impact. We envision a future where travelers explore with confidence, knowing their belongings are protected and their adventures leave a positive impact on the planet. Pacsafe specializes in innovative anti-theft technology, making it an ideal partner for security companies, police forces, HMRC, and the Ministry of Defence.
Contact info
United Kingdom
- customercare@pacsafe.co.uk
- pacsafe.co.uk
4.8
Excellent
614 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Pacsafe UK
Thank you for your review! We’re really pleased to hear you’re happy with the product and found it good value. Thanks very much for choosing Pacsafe and for taking the time to share your feedback.
Kind regards,
The Pacsafe Team
RFID Card Wallet
I placed an order over the Christmas period for a RFID card wallet. The product is very good and appears well made. Delivery was prompt given the time of year
2 January 2026
Reply from Pacsafe UK
Thank you for your review! We’re really pleased to hear you’re happy with the RFID card wallet and that it feels well made. It’s also great to know delivery was prompt, especially over the busy Christmas period.
Thanks very much for choosing Pacsafe and for taking the time to share your feedback.
Kind regards,
The Pacsafe Team
Prompt service and excellent products.
Prompt service and excellent products.
Comtacted help desk and they gave ne a speedy reply about demivery. Have used this company a lot and always reliable. Travel safe
29 December 2025
Reply from Pacsafe UK
Thank you for your kind review! We’re really pleased to hear you received prompt service and helpful support from our team, and that you’ve consistently found our products reliable. It means a lot to us that you continue to choose Pacsafe.
Thanks again for your support and travel safe!
Kind regards,
The Pacsafe Team
Great service
Great service, delivery and product. I love this stuff, looks great and does what it says on the tin. Magic.
29 December 2025
Reply from Pacsafe UK
Thank you for such a great review! We’re delighted to hear you’re happy with the service, delivery, and the product and we love the “does what it says on the tin” comment.
Thanks again for your support, and enjoy using your Pacsafe gear!
Kind regards,
The Pacsafe Team
Great website
Great website, easy to select & useful detail. Order arrived as per promise.
10 December 2025
Reply from Pacsafe UK
Thank you for your review! We’re really pleased to hear you found the website easy to use and the product details helpful, and that your order arrived as promised. Thanks very much for choosing Pacsafe and for taking the time to share your feedback.
Kind regards,
The Pacsafe Team
Good product but delivery slower than promised
The website said delivery within 24 hours but in reality it took several days to arrive. Good product which matched the description.
8 December 2025
Reply from Pacsafe UK
Thank you for your review and for your kind comments about the product, we’re really pleased to hear it matched the description.
Just to clarify, our website states that orders are shipped within 24 hours, not delivered within 24 hours. At checkout, customers can choose between different delivery options, including 2–4 working days or next working day delivery. The delivery time then depends on the service selected.
We appreciate your feedback, as it helps us ensure our messaging is as clear as possible, and we’re glad you’re happy with your purchase overall.
Kind regards,
The Pacsafe Team
Came on time and as described…..as it’s…
Came on time and as described…..as it’s a Christmas present I’ll await my wife’s verdict!
5 December 2025
Reply from Pacsafe UK
Thank you for your review! We’re glad to hear everything arrived on time and was as described. We hope your wife loves her Christmas present, fingers crossed it’s a big hit
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
Thank you for your review! We’re really pleased to hear you found the ordering process easy and the delivery quick. Thanks for choosing Pacsafe.
Kind regards,
The Pacsafe Team
With my Pacsafe rucksack I can feel safe.
I bought my Pacsafe rucksack for a recent visit to Rome. Having been the target of pickpockets in Barcelona I wasn’t going to let it happen twice! My new rucksack was brilliantly designed so that I felt my purse, phone etc were safe and secure even in crowded situations like in the underground.
I will certainly recommend Pacsafe products to friends and family.
28 November 2025
Reply from Pacsafe UK
Thank you so much for taking the time to share your experience. We’re really pleased to hear that your Pacsafe rucksack gave you peace of mind while travelling in Rome, especially in busy environments like the underground. Knowing our anti-theft features helped you feel secure after a previous experience with pickpockets is exactly why we design our products the way we do.
Thank you as well for recommending Pacsafe to your friends and family, it truly means a lot to us. Wishing you many more safe and enjoyable travels.
Kind regards,
The Pacsafe Team
Excellent product
Excellent product, although the main belt clasp sticks sometimes. I'm sure I will get used to it.
The RFID pocket is only just adequate. Perhaps an extra 10mm in each direction would be better.
1 December 2025
Reply from Pacsafe UK
Thank you for your honest and constructive feedback. We’re really pleased to hear you consider it an excellent product. The belt clasp can feel a little firm when new, and it does tend to loosen slightly with use, but we appreciate you highlighting it.
Your comment on the RFID pocket size is also very helpful and is exactly the kind of feedback we pass on to our product team when reviewing future designs.
Thanks again for taking the time to share your experience, it’s genuinely valued.
Kind regards
The Pacsafe Team
Love LOVE LOVE Pacsafe and all their…
Love LOVE LOVE Pacsafe and all their bags and products - swear by them and recommend
8 December 2025
Reply from Pacsafe UK
Love reading this, thank you! We’re absolutely delighted to hear how much you love Pacsafe and that you recommend our bags and products to others. Support like this genuinely means a lot to our whole team.
Thanks again for being such a loyal Pacsafe fan, and we hope our gear continues to travel with you for many years to come.
Kind regards,
The Pacsafe Team
V fast delivery and good quality product
8 December 2025
Reply from Pacsafe UK
Thank you for your review, we’re really pleased to hear you were happy with the fast delivery and the quality of the product.
Thanks again for choosing Pacsafe and for taking the time to share your feedback.
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
Thank you for your review! We're delighted to hear you’re enjoying the bag and that it feels both discreet and secure. If you need anything else, we’re here to help.
Kind regards,
The Pacsafe Team
Great product
3 December 2025
Reply from Pacsafe UK
Thank you for your review! We're really glad to hear you're pleased with the product. If you need anything else, we're always here to help.
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
Thank you for your review! We're really pleased to hear you're happy with your purchase and that delivery was nice and quick. If you need anything else, just let us know.
Kind regards,
The Pacsafe Team
I’ve had a pacsafe bag for the past 10…
I’ve had a pacsafe bag for the past 10 years. I purchased the bag after twice having my bag stolen while sitting in a bar in Spain.The fact my first bag has lasted 10 years of daily use is testimony to its durability. I bought a new Cross body bag this week as I’m preparing for my trip to Vietnam in January. Be assured a pacsafe is totally secure and even protects your credit cards from hackers. When out I now have peace of mind having secured my bag too the table where I am sitting. As a senior solo traveller I wouldn’t go without it. I endorse this product unreservedly.
2 December 2025
Reply from Pacsafe UK
Thank you so much for sharing your experience and for being a Pacsafe customer for over 10 years, that really means a lot to us. We’re sorry to hear about the thefts you experienced in Spain, but we’re glad your Pacsafe has been able to give you peace of mind ever since. It’s wonderful to know your first bag served you so well for a decade, and that your new crossbody will be travelling with you to Vietnam. Your endorsement, especially as a senior solo traveller, is hugely appreciated, thank you. If you ever need anything for your upcoming trip, we’re here to help.
Warm regards,
The Pacsafe Team
Reply from Pacsafe UK
Thank you for your review! We're glad your order arrived quickly. If you need anything else, we’re always here to help.
Kind regards,
The Pacsafe Team
Ordered my husband a new rucksack as…
Ordered my husband a new rucksack as he's previous one from the company has been so well used that it needed to be replaced. Very pleased with the full experience.
2 December 2025
Reply from Pacsafe UK
Thank you for your lovely review! We're delighted to hear your husband’s previous rucksack served him so well, and that you’re pleased with the whole experience of ordering a new one. If you need any help in the future, we’re always here.
Kind regards,
The Pacsafe Team
Quality products that we have used for…
Quality products that we have used for years, fast delivery too.
2 December 2025
Reply from Pacsafe UK
Thank you for your kind review! We really appreciate your loyalty over the years, and we're glad to hear you’re happy with the quality and the fast delivery. If you need anything, we’re always here to help.
Kind regards,
The Pacsafe Team
High quality product, timely delivery
Good catalogue & product description, easy ordering, rapid delivery, and exceptional quality product - at a price to match...
28 November 2025
Reply from Pacsafe UK
Thank you so much for your kind review! We’re really glad to hear you found our site easy to use and that your order arrived quickly. We’re especially pleased the product quality has impressed you, we work hard to make sure every item delivers real value. If there’s ever anything we can help with, we’re here for you. Enjoy your new Pacsafe!
Kind regards
The Pacsafe Team
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