This is my third purchase from paddle outlet and has always they are top for one of my online stores great communication and super fast delivery at great prices. You couldn't wish for any more
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Review summary
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Reviews shaping this summary
Not only did I find my kayak at a competitive price, I got a free dry robe. The packaging was really sturdy and arrived really quickly. I highly recommend this company. If yiou want excellent custo... See more
Easy transaction, quick delivery with good communication throughout. I bought the Beachbox shower for surf trips and camping. Great piece of kit. Will definitely use Paddle Outlet again!
I bought a three man kayak, paddles, a pump and life jackets. It was good quality at a good price so I was very happy. I did have trouble pumping it up on site and phoned Paddle Outlet but I couldn’t... See more
Company details
- #2 of 21 best companies in Adventure Sports
- #37 of 87 best companies in Outdoor sports shop
Written by the company
We specialise in selling premium paddle sports equipment within the UK and the EU.
Contact info
Unit 2, New Line Industrial Estate, The Sidings, OL13 9RW, Bacup, United Kingdom
- 01202 237306
- info@paddleoutlet.store
- paddleoutlet.store
4.8
Excellent
260 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Scott dealt with my enquiry in a fast…
Scott dealt with my enquiry in a fast professional way.
I would highly recommend using paddle outlet.
5 August 2023
Good price, product and excellent customer service
No quibble replacement for damaged item received (looked like delivery issue) with both fast delivery and redelivery
3 August 2023
this is professional
I ordered a Cirrus 110 from Paddle Outlet, in the middle of the high season. In response to a query about shipping costs, Scott from customer service responded in a friendly, quick and clear manner with a sensible change to the shipping terms. Due to the high volume of business, delivery was delayed. In the end, Paddle Outlet even delivered by express. The goods arrived to me undamaged and in top condition as far as I can tell.
I have never had to deal with a more customer-friendly retailer. Thank you very much.
25 July 2023
Excellent service
Excellent service, picked and delivered very quickly, the life jackets fit my boys perfectly and were just as described
23 July 2023
Speedy service but not easy to contact
I ordered a SUP paddle online but they have sent me the wrong (cheaper) one. Delivery was prompt and I appreciate anyone can make a mistake but the issue is that I have been unable to contact anyone. No reply to emails and no-one answers the phones - calls just ring out. As an update I have now had a satisfactory email response on the matter and have increased my rating accordingly. Once the team responded to my issue they have been very helpful.
25 July 2023
Unprompted review
Reply from Paddle Outlet
Hello Mr Lane, we would like to share for all customers reading this we have replied within 24 hours and kindly request the review is amended.
We understand every customers issue is urgent, but we make sure to reply within 24 hours offering a range of solutions of which we hope 1x is suitable.
Mistakes happen in warehouses, and we have worked quickly to act to help you.
It is mid-summer and the phones are super busy, sorry to have missed any calls.
We hope future customers can accept 24 hours as a minimum speed for response, we will always aim for better.
We are continuing to communicate with Mr Lane and are absolutely contactable.
Hopefully the review can be amended to reflect the facts of the case. Thanks
Really helpful team
Really helpful team. Especially as I’d made a mistake on the initial order. But they were swift to correct my error without any fuss. And prompt delivery too.
Many thanks again
Bobbie
14 July 2023
This store was awesome and was able to…
This store was awesome and was able to provide me with the major part I needed or my kayak was toast!
5 July 2023
Yak Attack BlackPack .. Many Thanks
It’s the second Yak Attack product I’ve bought from Paddle Outlet .. BlackPack Kayak Crate 16 x 16 absolutely perfect for the back of a Hobie Pro Angler, takes just over an hour to build. Service from Paddle Outlet really good from order to shipping super quick ! ThankYou
2 July 2023
Goods came very quick and did what it…
Goods came very quick and did what it said on the tin
30 June 2023
Excellent service
Very helpful, professional and responsive staff. Excellent communication and service. Highly recommended.
26 June 2023
Easy to find what I was looking for.
Easy to find what I was looking for.
Good quality product
24 June 2023
Ordered a yak attack part for my kayak…
Ordered a yak attack part for my kayak and had some issues with the item going missing in the post. As soon as I reported it they dealt with the issues promptly and got another item out to me fast. Great communications throughout. I'll be using them in future.
29 June 2023
Unprompted review
Yak Attack in the UK
Great to see these products available in the UK top marks for Paddle Outlet for bringing them in. First time customer and I have to say very impressed with the service, communication and speed of delivery were fantastic. Well done Paddle Outlet I will be a returning customer.
11 June 2023
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