paddocktopantry.co.nz Reviews 235

TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

When the four Paw Paw arrived, they were badly bruised and mainly inedible. They had been placed loosely and open in a box with no packaging support, thus, they obviously banged around (against one... See more

Rated 5 out of 5 stars

The fruit and veges were lovely, colourful and fills the gap when feeling peckish, my family really enjoyed it all. The food was healthy, nutritious and so delicious, served my family well through out... See more

Company replied

Rated 1 out of 5 stars

Terrible, missed order items, no one answers the phone, lady who finally did said she is from the shop which is different, her name is kiran, I’ve been excitedly waiting for the scotch steaks to arriv... See more

Company replied

Rated 5 out of 5 stars

I have been the fortunate recipient of over 5 of these beautiful baskets in the last few years . Sent by a friend in London who wanted to send me something healthy and interesting. I have had two o... See more

Company details

  1. Gourmet Grocery Shop
  2. Corporate gift supplier
  3. Gift basket shop
  4. Grocery delivery service
  5. Grocery Store
  6. Wine shop

Written by the company

Your Grocery Store & More! Local Produce, Export Quality Meat, Deli, Beer, Wine & Groceries. What makes us different is we don't only have the brands you'd expect in a Supermarket, but we have specialty items (Gluten Free, Organic, Dairy Free, Gourmet, Artisan) that can make the difference to your cooking masterpiece. Add Barista Coffee, Award winning Gelato Ice Cream, Flowers & Gourmet Gift Boxes.... why wouldn't you want to stop in? Did I mention easy free Parking!


Contact info

2.9

Average

TrustScore 3 out of 5

235 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic

Service was great! And delivery was super fast! So happy with it, thank you

1 November 2021
Rated 5 out of 5 stars

Amazingg

My friend loved her gift !! Would definitely buy from here again 😍😍🤌🏻

Also customer service is amazing! Fast replies and very helpful!

4 October 2021
paddocktopantry.co.nz logo

Reply from paddocktopantry.co.nz

So amazing to hear Lily! We're so happy to have helped make your friends day. Look forward to helping you again in the future :)

Rated 5 out of 5 stars

Efficient and friendly service

Efficient and friendly service. We got what we ordered and everyone loved it!

3 October 2021
paddocktopantry.co.nz logo

Reply from paddocktopantry.co.nz

Thanks so much Debbie, we loved helping you make your teams lockdown a little brighter. We appreciate your support and look forward to helping you again in the future :)

Rated 5 out of 5 stars

Gift baskets

The family were very impressed with the contents of the baskets delivered, especially as we had just come out of Level 4. Thanks 😊

1 October 2021
paddocktopantry.co.nz logo

Reply from paddocktopantry.co.nz

So glad to hear Sherryl, thanks for the lovely feedback!
We look forward to helping you again in the future :)

Rated 3 out of 5 stars

Nice produce you can actually receive!

I found the website a little hard it navigate but was grateful to be able to order fresh produce, which was lovely, during lockdown. I found the ordering quantities confusing Eg per kg and then 1/2/3 - I felt as if I had to order Eg ‘3 apples’ but then received ‘3 bags of apples’ - so maybe that could be made easier to follow? I haven’t had this problem with other websites Eg onlinemeats.co.nz I found very easy to navigate. A bit expensive but I have recommended your site and would use it again. At least your to could deliver within a couple of days unlike all supermarkets I tried and you have nicer food!

5 September 2021
paddocktopantry.co.nz logo

Reply from paddocktopantry.co.nz

Hi Jan,

Thanks for taking the time to write out this feedback - it's very constructive and we appreciate it. Our website is in ongoing development, so we will explore your comments to help us improve our customer experience.

Thanks for your support,
The team at Paddock To Pantry

Rated 3 out of 5 stars

great and on time

great and on time, but just way too expensive.

20 August 2021
paddocktopantry.co.nz logo

Reply from paddocktopantry.co.nz

Hi Nijat,
We're glad to hear that the flowers were lovely and arrived as expected.

Due to the winter months and limited supply of flowers being able to be imported to NZ, flowers are their highest price that they've ever been. We're feeling the pinch on the expense too and appreciate your feedback here. Hopefully as we enter spring and summer the flower prices will drop.

Thanks,
Viv

Rated 5 out of 5 stars

A fresh surprise 😊

I ordered the small food basket plus a couple of extra condiments as a surprise for my brother. He was working two jobs and long hours so had no time to stock the fridge! The delivery was on time and ordering was easy. The veges stayed fresh over the next week and he raved about how good it all looked. Thanks so much xx

15 August 2021
Rated 5 out of 5 stars

Will order again

I ordered a box of goodies for my mum for her birthday. She was so chuffed with the variety of treats inside. It was also packaged so nicely in a wooden box. I ordered it to arrive on a specific date which it did.

14 August 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look