I've bought 3 racquets (Wilson, Nox, Adidas) from them. All 3 arrived promptly, well packaged, and in pristine condition. I ended up returning 1 (the Wilson) and had no issues.
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See what reviewers are saying
They sent me a bag without a plastic cover full of stains. When I asked for money off, they just said tough. Send it back and we’ll give you a $20 store credit that would mean I would have to order fr... See more
We ordered 3 racquets, 4 cans of balls & two bags for our racquets. Everything arrived on time in one box pristinely. Customer service was wonderful. The racquets we wanted were very popular hence oft... See more
Company replied
Last year, I bought a racket and shoes from them. A few months later, the racket broke due to a manufacturing defect. Craig, who helped me with the initial purchase, was also able to solve the issue... See more
Company replied
Company details
About Padel USA
Written by the company
About Padel USA
Padel USA is the leading destination for padel equipment in the USA. Padel USA collaborates with the best padel brands like Adidas, Babolat, Head, Nox, Wilson and delivers fast, reliable service and quality gear tailored for every padel player.
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© 2024 Padel USA | padelusa.com
Contact info
padelusa.com, Miami, United States
- customerservice@padelusa.com
- padelusa.com
4.2
Great
186 reviews
Hasn’t replied to negative reviews
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Great great costumer service
Great great costumer service! I just a Christmas gif for my nephews and I had no a idea about this sport lol, the Padel USA walk me to the whole buying process. 5 stars for sure
21 November 2022
Reply from Padel USA
Thank you for trusting us
Can't wait to serve you again,
Best
Was everyone perfect!
Was everyone perfect!!
Justbi will say you may sell the raqkets with the cover case!!
Buy the raquet is beautiful
24 November 2022
Reply from Padel USA
Hello Nicols. Thank you for your review, some rackets don't come with any cover/case anymore. It's not an option from our side. Please don't hesitate to contact us if you need any more information.
Have a great day
Reply from Padel USA
Hello Angel. Thank you for your review. I appreciate your honesty.
Did the racket arrive damaged? I will investigate that and do my best to improve our packaging. We did not have any case where it arrived broken or damaged because of the packaging. Usually, the box + the bubble wrap make the job
Don't hesitate to contact us by email if anything happened with your delivery and I would be happy to help you and offer you something.
Have a great day, and again, thanks for taking the time to write your honest review that helps us iterate and improve.
good follow up on my order
1 November 2022
Reply from Padel USA
Thank you for your review and your time.
I wish to see you again for your next purchase with us!
All my best
Excellent customer service
Excellent customer service. Made a return very simple great communication from the company.
7 November 2022
Reply from Padel USA
Hello Craig. Thank you so much for dropping a review even though you returned the racket.
I will always be there if you need anything related to padel and will do my best.
Talk to you soon hopefully
Have an amazing day!
Racket purchase
The delivery was super quick. Racket came in perfect condition, properly wrapped
27 September 2022
Reply from Padel USA
Hello Guilherme.
I'm sorry that the racket dropped in price few days later but we are always adjusting the prices to be competitive. This can happen at any time and also depending on the eventual discounts and special events.
In that case please drop us an email with your order number and we will do our best to find a solution for you.
Waiting for your email!
Best
Great service, fast shipping
1st order, easy to navigate, well describe the products. Fast shipping
12 September 2022
Reply from Padel USA
Thank you for your review
Send us an email next time you need something and we will be happy to offer you a discount!
Best
Great support
The delivery and the client support were outstanding. I had personal mail with some representative of your store and it was easier to follow up my specific needs.
I appreciate that
5 September 2022
Reply from Padel USA
What a pleasure to read this.
Thank you so much for taking time to review us.
Enjoy your racket and please send us an email if you need anything else.
Always here to assist you!
The Padel USA team.
Great customer service and fast shipping!
Great customer service guiding me to purchase my first Padel Racquet.
Will definitely buy again from PadelUSA!
20 September 2022
Reply from Padel USA
Thank you Saul for your kind review.
Glad you love the Volt!
Don't hesitate to reach me if you need anything else
Best!
Great customer service.
6 September 2022
Reply from Padel USA
Hi Ricardo. Thank you for shopping with us.
Come back any time and we will help you.. always!
Fast delivery
Fast delivery. You need to pay for the taxes (foreign countries) when the product arrives.
5 September 2022
Reply from Padel USA
Hi Lina.
Thank you for taking time to review us.
I hope that even after the taxes are paid it still makes the purchase worthwhile for you.
We are currently working on a solution to take care of the taxes for you. Don't hesitate to come back to us anytime if you need anything. I'll be happy to help you.
Sam from Padel USA!
Reply from Padel USA
I really appreciate your time dropping a review.
Don't hesitate to reach us any time and it will be a pleasure to serve you again.
Enjoy!
Great customer service & Fast shipping
Great customer service, super fast shipping. Thanks!
17 August 2022
Reply from Padel USA
Thank you so much for your review!
Always here to serve you.
Have a good day and enjoy your racket!
Reply from Padel USA
Thank you Daniel!
These words mean a lot to us,
We will always be there to serve you!
Reply from Padel USA
That's really kind from you..
Let us know if you need anything!
Have a good day
EVERYTHING WAS PERFECT
25 July 2022
Reply from Padel USA
Thanks for taking the time to leave a review!
Enjoy your padel time and don't hesitate to contact us for anything you might need.
The Padel USA team.
Reply from Padel USA
Thank you for your kind words!
Enjoy your racket ;)
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