Paint & Paper Library Reviews 611

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the paint, noting its rich and creamy consistency, excellent coverage, and beautiful, intense colors that often require only one or two coats. Many appreciate the efficient service and prompt delivery, with items frequently arriving quickly and securely packaged. The packaging itself is often highlighted as beautiful, sometimes including thoughtful additions like a paintbrush with sample pots. However, some customers experienced issues with orders not arriving or being significantly delayed, causing inconvenience. There were also instances where the paint color in the larger tin did not match the tester pot or the online images, leading to dissatisfaction. A few people also noted that the paint required more coats than expected or that the finish was not as durable as desired.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality, rich colors, and... See more

Quality

Reviewers mention positive feedback about quality, with many praising the paints for their rich, refined... See more

Delivery service

People report positive experiences with delivery service, often highlighting quick and speedy delivery, with... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers found the ordering process on... See more

Service

Clients share positive opinions on service, consistently highlighting excellent service, quality, and speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Since I tried Paint and Paper Library paints in one of my room, I just do not wish to use any other brand. The decorators love the paint too due to its low VOC and due to owning an older home, I n... See more

Company replied

Rated 5 out of 5 stars

My only issue is the waste - time, lids, paint , packaging and postage. It would be far more environmentally friendly if we had the option of paper samples, as Crown paints have now perfected - they u... See more

Company replied

Rated 5 out of 5 stars

This is the third time I have bought paint from Paint and Paper Library and I have never been disappointed. There is no question this it is pricey, but you definitely get what you pay for. The densit... See more

Company replied

Rated 5 out of 5 stars

Easy to order, tester pots came quickly and were packaged well with a little brush. No postage fees which was really helpful as we had to order another different tester a few days later. Paint seems v... See more

Company replied


Company details

  1. #19 of 32 best companies in Paint Manufacturer

Written by the company

We offer a refined palette of 180 unique paint colours in five superlative finishes, all of which are manufactured to exceptionally high standards in the UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

611 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Excellent paint

I love this paint. I looked at the colour cards from the main quality paint companies, and these struck me with their fresh subtle colours. The shades were not based in a grey, or muddied at all, which was exactly what I wanted. Glass i, with it's hint of bluey-green was so airy. We settled on it for the corridor and couldn't be happier. It is beautiful. The paint quality is great. Consistency and coverage were even. I couldn't be happier

18 April 2025
Paint & Paper Library logo

Reply from Paint & Paper Library

Dear Claudine,

Thank you for sharing your positive experience of using Paint and Paper Library paint! We love to hear feedback from our customers, and we’re thrilled to hear that you enjoyed using our range of carefully developed and hand-crafted products in our fabulous bespoke colours.

We really appreciate your lovely comments and hope that you continue to enjoy using our products.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Great Company

Great Company. Everything is well explained with loads of advice. The paint colours are stunning and the Wallpaper is beautiful also. Yet to try. The colour card is great and will help anyone in finding the right colours for any room. Stunning colours.

16 April 2025
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Reply from Paint & Paper Library

Dear Nigel,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Colour Card & Brochure offering.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Lovely paint

Ordered a colour card and some sample pots, all arrived really quickly, beautifully packaged. The paint was a pure flat matt which went on really well and had a lovely finish.

24 April 2025
Unprompted review
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Reply from Paint & Paper Library

Dear Ade,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Colour Card and Sample Pot offering with complimentary gifts.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Good experience, I will use them again.

Clear website, great range of colours, prompt delivery, beautifully packaged and presented.

13 April 2025
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Reply from Paint & Paper Library

Dear Rosemary,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library colours as well as our informative website, environmentally friendly packaging and fast delivery service.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Very efficient with rapid delivery for…

Very efficient with rapid delivery for colours not actually currently offered

11 April 2025
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Reply from Paint & Paper Library

Dear Robert,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's paint colours as well as our fast delivery service.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

This is the best paint I’ve used to…

This is the best paint I’ve used to date. Goes on beautifully & delivers a gorgeous finish. Totally worth the extra pennies. Beautiful colours as well.

4 April 2025
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Reply from Paint & Paper Library

Dear Katherine,

Thank you for sharing your positive experience of using Paint and Paper Library paint! We love to hear feedback from our customers, and we’re thrilled to hear that you enjoyed using our range of carefully developed and hand-crafted products.

We really appreciate your lovely comments and hope that you continue to enjoy using our products.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Efficient service on the part of the…

Efficient service on the part of the stockists.

4 April 2025
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Reply from Paint & Paper Library

Dear Marjorie,

Thank you for taking the time to leave this review! We really do appreciate your comments, it is always lovely to hear positive feedback and we are delighted you are pleased with the high quality of service offered by our Stockist.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team
The Paint and Paper Library Team

Rated 5 out of 5 stars
Paint & Paper Library logo

Reply from Paint & Paper Library

Dear Elaine,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library paint as well as our fast delivery service.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Colourcard

I ordered the colourcard it was sent all the way to Italy in a very short time, thank you so much.
Your website is also very useful and creative.

29 March 2025
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Reply from Paint & Paper Library

Dear Valeria,

Thank you for taking the time to leave such a lovely review.

We are so happy to hear that you received your Colour Card in Italy so quickly! We strive to provide our customers with the best possible service and we are thrilled that you found our website useful and creative.

Thank you for your kind words and positive review.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Great quality paint in beautiful colours

We received both our samples and our paint punctually. They were very well packaged and communication was fine.
The paint we chose for our dining room is Parasol. It looks beautiful. Lovely quality paint with no odour. The estimated amount required was perfect. Will definitely use the company again.

29 March 2025
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Reply from Paint & Paper Library

Dear Jane,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library paint as well as our fast delivery service.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Our sample order was shipped promptly…

Our sample order was shipped promptly and well packaged.

I was surprised at the quality of the packaging, with the sample tin arriving in a beautiful box with a quality wooden handled paintbrush.

The paint was a deep shade which applied and covered well.

I would recommend and use again.

17 March 2025
Paint & Paper Library logo

Reply from Paint & Paper Library

Dear Richard,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Sample Pot offering with complimentary gifts.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Great colours, great choice

Prompt delivery of charts. Beautiful design and great colours.

24 March 2025
Paint & Paper Library logo

Reply from Paint & Paper Library

Dear Beatrice,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Colour Card and Brochure offering.

Thank you again for sharing your feedback with us and we hope you enjoy using our products.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Ordered a sample of paint and it was…

Ordered a sample of paint and it was beautifully packaged with a proper wooden brush, the texture and thickness was perfect. Gorgeous colours!!

22 March 2025
Paint & Paper Library logo

Reply from Paint & Paper Library

Dear Anna,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Sample Pot offering with complimentary gifts.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars
Paint & Paper Library logo

Reply from Paint & Paper Library

Dear Alka,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with our responsive service for your Colour Card.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Lovely paint colour and generous gift of paintbrush included with sample

Paint & Paper Library sent my sample of ‘Temple’ immediately and it included a paintbrush, brilliant idea and so useful. Colour is lovely & my client is going ahead with this on her guest bedroom walls.

14 March 2025
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Reply from Paint & Paper Library

Dear Linda,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Sample Pot offering with complimentary gifts.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

It was great to recieve the colour…

It was great to recieve the colour brochure alongside the new jewel pallets! Great to see visuals, very helpful.

12 March 2025
Paint & Paper Library logo

Reply from Paint & Paper Library

Dear Emma,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Colour Card & Brochure offering.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Very helpful and would use for paint and paper purchases.

7 March 2025
Paint & Paper Library logo

Reply from Paint & Paper Library

Dear Aileen,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high standard of Customer Service we strive to deliver and hope that you enjoy using our products.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

The quality and design both were very…

The quality and design both were very elegant and satisfactory

6 March 2025
Paint & Paper Library logo

Reply from Paint & Paper Library

Dear Tashu,

Thank you for taking the time to leave such a lovely review! We really do appreciate your comments, it is always so lovely to hear such positive feedback and we are delighted you are pleased with the high quality of Paint and Paper Library's Wallpaper Samples.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Best paint I've ever used

Best paint I've ever used! Even coverage, bonds first time and amazing colour range.

6 March 2025
Paint & Paper Library logo

Reply from Paint & Paper Library

Dear Brendan,

Thank you for sharing your positive experience of using Paint and Paper Library paint! We love to hear feedback from our customers, and we’re thrilled to hear that you enjoyed using our range of carefully developed and hand-crafted products.

We really appreciate your lovely comments and hope that you continue to enjoy using our products.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

Rated 5 out of 5 stars

Beautiful paints

Stunning range of colours.

5 March 2025
Paint & Paper Library logo

Reply from Paint & Paper Library

Dear Zarah,

Thank you very much for leaving such a lovely review. We are so grateful that you took the time to tell us about your experience of using Paint and Paper Library, and we’re delighted that it was such a positive one! It’s always wonderful for us to hear that our customers love our beautiful range of paint colours as much as we do.

Thank you again for sharing your feedback with us.

The Paint and Paper Library Team

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