Paint by CanvasReviews 

269
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 175 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, including the canvases, paints, and brushes, which contribute to a satisfying painting experience. Many find the ordering process simple and straightforward, appreciating the ease of turning photos into personalized art. The resulting paintings are often described as beautiful and true to the original images, providing a rewarding and relaxing activity. However, some customers also noted significant issues with delivery, with orders taking much longer than estimated, especially around holidays. There were instances of packages being lost or delayed without proper communication, leading to disappointment, particularly when items were intended as gifts. A few people also experienced problems with the quality of some canvases, specifically mentioning light printing that made it difficult to see the numbers.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality of the... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the excellent product... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some customers reporting that delivery is always... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express satisfaction with the... See more

User experience

People report positive experiences with user experience, finding the process easy to follow and relaxing,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Editing my review. I finally got my painting. I'm only giving 4 stars because of the shipping company they chose to use. So frustrating! They literally sent me a picture of a delivery driver handing m... See more

Company replied

Rated 5 out of 5 stars

Customer service is wonderful. Super fast response times to any enquiries. Friendly and helpful interaction. Great quality product. Received on time every time. Simple ordering process. Have bou... See more

Rated 5 out of 5 stars

Very simple to create an order. Love the choice of how many colours to include. Packaged really well and securely. Good paints and brushes, enough always supplied. Quality canvas, clearly printed up.... See more

Rated 3 out of 5 stars

I REALLY wanted to give Paint By Canvas a 5-Star Review, because I love the concept of taking a photo, and then getting a high-quality, paint-by-numbers canvas. But their shipping leaves a lot to be... See more

Company replied


Company details

  1. Paint shop

Written by the company

Explore customer satisfaction at Paint by Canvas on Trustpilot! Our custom paint-by-number sets have garnered positive reviews for turning memories into unique artworks. Join a community that values our meticulously detailed canvases and premium materials. Discover firsthand experiences on Trustpilot and see why Paint by Canvas is a trusted choice for personalized creativity!


Contact info

4.0

Great

TrustScore 4 out of 5

269 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.0

All reviews

(269)

175 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

A canvas that comes to life

I have finally started my painting. I must say the painting itself is worthy of a five, the service a five, delivery a five. The only criticism I have is I had ordered the extra brushes besides the ones supplied and I feel the brushes are substandard. For these paintings you need good quality detail brushes in which I did purchase on my own which have made a huge difference. I would suggest if you are going to offer free brushes as well as brushes to purchase please invest in a higher quality and charge for them otherwise advise people to purchase their own. I am enjoying my painting, I have never done something like this as I usually just to my own art but this is definitely a good way to capture something special ie.grandchildren my painting is coming along nice can’t wait to finish and give to my daughter on her birthday. Thank you M.S.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Highly recommend; exceeded expectations! Took several weeks to receive product; I ordered the 48 color version and it did not disappoint. The quality and finished painting is amazing - looks like a professional painting! Highly recommended ordering the professional paint brush set; much higher quality than the standard set that comes with. Waiting on my second paint by number order and can’t wait. Very relaxing and rewarding. I spent about 40 hours total on a family picture with many colors. I did have to go back and paint over the numbers for the lighter colors as others mentioned, but was easy to do if you wait until the first coat dries. SO many compliments on how great it looks and can’t wait to start on the next one!

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Great quality, enjoyable project

I recently purchased a paint-by-canvas kit of our daughter, and I have to say, it was such an enjoyable experience! The process was incredibly relaxing, offering a perfect mix of creativity and mindfulness. The canvas itself was of excellent quality—sturdy and well-prepared, making it easy to work with. The colors were vibrant, and the paints were smooth and easy to apply. The included brushes were great for the detail work, and everything you need was packed neatly in the kit.

I appreciated how the canvas was pre-printed with clear outlines, guiding me through the process without being overwhelming. I was able to create something beautiful without any prior painting experience! The end result looked amazing, our daughter loved the finished portrait. Overall, I’m really impressed with both the quality of the materials and the enjoyment the whole experience provided. Highly recommend it for anyone looking for a fun, creative project!

1 January 2025
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. Don’t buy from this company. You will be paying for nothing. Nothing has at, and there’s a fake tracking system to keep you waiting. Probably a scam company. Don’t go there.

22 December 2024
Unprompted review
Paint by Canvas logo

Reply from Paint by Canvas

Hi,

We’re truly sorry for the delay you’ve experienced. Every order is shipped and delivered, and during the busy holiday season, delays can sometimes happen. This is something we’ve communicated in all order details to keep expectations clear.

The tracking link we provided is from Royal Mail, one of the most trusted shipping companies, and is certainly not fake. Your package is in transit and will arrive soon. We appreciate your patience during this busy time and assure you that your order will be delivered.

Thank you for your understanding, and we wish you happy holidays.

Rated 1 out of 5 stars

I ordered on 5th December for a Xmas…

I ordered on 5th December for a Xmas present - still not received!!!! Said it should be there by 23rd!!!!
Absolutely appalling communication, tracking is rubbish! I have no faith that this will arrive on time - it’s been ‘in transit’ since 10th December.
Would not recommend

20 December 2024
Unprompted review
Paint by Canvas logo

Reply from Paint by Canvas

Hi Annette,

Thank you for your honest feedback. We’re truly sorry to hear that your delivery has been delayed and for the frustration this has caused.

As mentioned in our email, your package is currently in transit, and we provided you with the Evri tracking details so you can follow its progress. On our website, we’ve clearly stated the average delivery times based on previous shipments. Unfortunately, it seems your package is a day late compared to our estimate. While the holiday rush and courier delays play a part, we take full responsibility for the situation and sincerely apologize for the inconvenience.

We understand this isn’t the experience you hoped for, and we genuinely hope your package reaches you very soon. If you need further assistance, please don’t hesitate to reach out to our customer service team.

Wishing you a Merry Christmas, and thank you for your patience!

Rated 1 out of 5 stars

Absolute shocker of a delivery service

Absolute shocker of a delivery service. I ordered on 10th December for a present for my mum for Xmas who is 78. It says NOTHING about expecting to wait FIFTEEN days for standard delivery when I ordered. Who the hell would order a present that is clearly aimed at the Xmas market and not be bothered that it arrived after Xmas?! Shame on you and shame on Facebook for pushing the lie too

10 December 2024
Unprompted review
Paint by Canvas logo

Reply from Paint by Canvas

Hi,

Thank you for your message, and apologies if the delivery information has seemed unclear.

We’ve provided delivery times in several places on our website, and we recommend that all customers read them carefully before placing an order to avoid any misunderstandings.

In addition to the general delivery information, each customer selects at checkout whether they prefer Standard Delivery (10–15 Days) or FedEx Express Delivery (7–10 Days).

Rated 1 out of 5 stars

Poor quality paints with poor coverage…

I was very keen on starting my custom project from Paint by Canvas. However, the light color paints would not cover the red markings on the canvas even after several coats of paint. The customer service said that it was normal and that no one will notice the red numbers showing through. Ridiculous response. Will never recommend them.

23 November 2024
Unprompted review
Paint by Canvas logo

Reply from Paint by Canvas

Hello,

Thank you for sharing your feedback. We’re truly sorry to hear that your experience with our product didn’t meet your expectations.

The numbers on our canvases are designed to be visible enough for easy reference during the painting process without requiring additional tools like magnifying glasses. This is an important aspect of the paint-by-numbers system to ensure that the painting experience is enjoyable and straightforward.

With custom paint-by-numbers kits, some lighter paint shades may not fully cover the red markings in certain areas. This is because those lighter shades are essential for maintaining the accuracy and balance of the color palette in the final artwork. Completely covering the numbers with more opaque colors could unfortunately compromise the overall look, making it appear unnatural or different from the original photograph.

It’s worth noting that any slight visibility of numbers is typically noticeable only when viewed up close. Once the painting is completed and viewed from a proper distance, which is how art is generally appreciated, these details blend seamlessly into the final masterpiece.

We understand how important it is for your project to meet your expectations, and we’re constantly working to ensure our customers have the best possible experience. Thank you again for your honest feedback.

Warm regards,
The Paint by Canvas Team

Rated 5 out of 5 stars

Everything is great

Everything is great! Love the product. Easy to follow. Plenty of paint and great pigments. Matches picture well.

13 November 2024
Unprompted review
Rated 5 out of 5 stars

It was easy to upload the photo

It was easy to upload the photo. The product took took about a week to get to me. Buying the framed canvas is a must. It makes the experience so much better. Can't say enough good things about this company. Enjoy.
Joyce Clark

13 November 2024
Unprompted review
Rated 5 out of 5 stars

I find painting by numbers relaxing

I find painting by numbers relaxing. To see the picture become recognisable is great. The numbers are clear and easy to follow, delivery was quick and with no problems. Everything needed to create a clear life like painting was supplied. Loved all of it.

9 October 2024
Unprompted review
Rated 1 out of 5 stars

cheap and nasty

NOT canvas but some horrible cheap rubbery plastic that is not good to paint on.
Colours are not true, black looks like blue ink. Different colours they made the same. Faces on picture look like blow up dolls. Letters missing off characters tee shirts.
Overall pretty awful, complete waste of money. Poor communication from company, hiding behind excuses or completely ignoring emails.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Best quality I've found in the UK

Best quality I've found in the UK. Ordered one and so impressed Ordered 3 more, love the option of more colours so that there is more details.
Almost finish my first will send pictures once completed.

12 November 2024
Unprompted review

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