Paint by CanvasReviews 

269
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 172 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the product quality, highlighting the excellent canvases, paints, and brushes provided, which contribute to a rewarding artistic experience. The ordering process is described as simple and straightforward, making it easy for users to create custom pieces from their photos. Reviewers appreciate the detailed and high-quality results, often noting that the finished paintings closely resemble the original images and are suitable for display. However, a significant number of people expressed dissatisfaction with the delivery service, citing long delays, unfulfilled promises regarding delivery times, especially around holidays, and a lack of clear tracking updates. Some also reported issues with the clarity of printed numbers on canvases or receiving products that were too lightly printed, making them difficult to paint.

What people talk about most

Product

Customers had positive experiences with product quality, often praising the clarity and detail of custom... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent product quality,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers reporting timely and smooth... See more

Order

Consumers find order experiences to be ambiguous, with many reporting significant issues, especially... See more

User experience

People report positive experiences with user experience, finding the process easy to follow and enjoyable,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Editing my review. I finally got my painting. I'm only giving 4 stars because of the shipping company they chose to use. So frustrating! They literally sent me a picture of a delivery driver handing m... See more

Company replied

Rated 5 out of 5 stars

Customer service is wonderful. Super fast response times to any enquiries. Friendly and helpful interaction. Great quality product. Received on time every time. Simple ordering process. Have bou... See more

Rated 5 out of 5 stars

Very simple to create an order. Love the choice of how many colours to include. Packaged really well and securely. Good paints and brushes, enough always supplied. Quality canvas, clearly printed up.... See more

Rated 5 out of 5 stars

Niila is an exemplary entrepreneur. The delivery was a little late due to a huge backlog of orders and he emailed to apologise about the delay. There was no need to apologise but the fact he c... See more


Company details

  1. Paint shop

Written by the company

Explore customer satisfaction at Paint by Canvas on Trustpilot! Our custom paint-by-number sets have garnered positive reviews for turning memories into unique artworks. Join a community that values our meticulously detailed canvases and premium materials. Discover firsthand experiences on Trustpilot and see why Paint by Canvas is a trusted choice for personalized creativity!


Contact info

4.0

Great

TrustScore 4 out of 5

269 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(269)

175 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The perfect thing to do during those cold winter days!

My first canvas was not the right size, Nilla was great and listened to my issue and was quick to send me another canvas with the correct measurements. She showed great professionalism and customer service. I am enjoying painting my canvas and have plans to get more as gifts for my family and friends.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Paint by canvas … become an artist 👩🏻‍🎨

An incredible paint-by-canvas experience. The final result turned out amazing and absolutely beautiful. I’m so happy with how it looks. The steps are clear and easy to follow, and the numbers match the colours perfectly, making the process smooth and enjoyable. The product quality is excellent and definitely worth the money.
I painted my cat 😍
Thank you so much 🫶🏼
Reccomended 100%

3 June 2026
Unprompted review
Rated 2 out of 5 stars

Never again

I ordered four custom kits from this company. The first turned out the best the other two were still quite good. All three were the 36 colour option. I did buy better brushes after the first as the brushes sent with the kit are not very good. The fourth order was a 48 colour custom order; more expensive but I had been satisfied with the first 3. The kits are not cheap, even with their almost constant 15% off. The 4th kit was “off”; as soon as I saw the colour palette it was obvious. This kit was nothing like the first three, which were as expected. After contacting the company and asking if they could replace or refund the item, it became clear that despite my repeated orders and satisfaction with the previous orders, that my opinion that this one was off just didn’t matter. I didn’t want my money back…. I actually just wanted to complete the painting in the colour palette that it should have been in. Given the time it takes to complete these projects, I won’t even waste the time on this one. I keep getting repeated emails from them, despite advising them they have lost my business. Never again will I order with this company.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Everything you need.

Your canvas arrives with all you need to spend (sometimes many) hours of relaxed and therapeutic painting. There's no rush, pressure, or talent involved. The results are satisfying and rewarding.

31 May 2026
Unprompted review
Rated 5 out of 5 stars

I love my Paint by Canvas masterpiece!

I love my Paint by Canvas masterpiece!! The quality of the canvas and the paints, the detail, the opportunity to stay within the lines...or blur the ines.
My painting turned out so well that my husband allowed it to hang on the wall with other art! I do not have permission to share this one, but am working on my next one, and will share that one.
The only problem is that I spend time now painting and it takes away from my reading time.

31 May 2026
Unprompted review
Rated 5 out of 5 stars

I purchased from paint by canvas for a…

I purchased from paint by canvas for a present.
The result is amazing. Looks like a arist has painted the portrait. The receiver of the present is over joyed.
I would highly recommend and will be buying again.

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product
Totally enjoyed the experience of turning the canvas into a living memory.
I have completed two and will definitely be doing more.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Souvenir?

I was born in Paris but have no souvenirs from France. My parents had a few paintings that they purchased from French artists, but my brother got those. I purchased the paint by numbers of a city street in the rain in Paris.
I impressed myself. It's beautiful. My new favorite painting. Painted by a Frenchman 😉

19 March 2026
Unprompted review
Rated 5 out of 5 stars

I have completed 3 paintings so far…

I have completed 3 paintings so far from Paint by Canvas, and have had hours of enjoyment turning a photograph into a detailed painting! No doubt about it, this is the best site I have found and the best quality that never disappoints! Orders are easy, delivery is as soon as the product is made, and notifications are sent as you wait for your exciting project!

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great - quick delivery, all you need in package, not too difficult to do, really engrossing, and resulting picture excellent

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Relaxing project

I bought 2 custom pictures but so far only completed 1. This is something you will not finish in a weekend, but when you do it is spectacular. I had friends come over and they thought it was painted by a professional.
Yes it’s that good. Patience is definitely key here to a great job, this 1 painting took me just over 3 months to complete.
This is the first time I have ever tried this and it was very relaxing especially when you see your progress.
Definitely well worth the purchase.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is wonderful

Customer service is wonderful. Super fast response times to any enquiries.
Friendly and helpful interaction.
Great quality product.
Received on time every time.
Simple ordering process.
Have bought from them twice and given one as a gift (which my friend loved!). Both were personalised images made into paint by numbers canvasses.
Will most definitely buy from this company again.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

The quality of the product is…excellent

The quality of the product is excellent, the delivery is always on time. I have ordered and completed 5 canvases, a couple as gifts and the recipients have been delighted and couldn’t believe they were paint by numbers.
I recommend Paint by canvas to all my friends.

2 April 2026
Unprompted review

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