Paint My Pooch Reviews 

50
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

'Paint My Pooch', delivered a high quality product with the delivery of a water-colour print of our fur baby Tilly. The print captured not just her likeliness but her sweet spirit and gentle expre... See more

Rated 5 out of 5 stars

Paint My Pooch created the most perfect portrait to honour my sweet Cookie. When my iPhone died, I lost so many of my favourite photos. They didn’t have the best material to work with, but they still... See more

Rated 5 out of 5 stars

I received my beautiful picture from "paint my pooch" after Simba my beautiful kitty passed. I supplied a photo and the finishing touches added made the picture unique to his personality. The quality... See more

Rated 5 out of 5 stars

I received my framed picture of my beloved Holly who crossed over the rainbow bridge, it was perfect the artists were very helpful in making it perfect, changing the background colour to suit the ph... See more

Company details

Written by the company

Paint My Pooch transforms your favourite pet photos into beautiful, personalised artwork made to celebrate the animals you love. Proudly Australian made, our custom pet portraits are created to carefully capture each pet’s unique personality, expression and character. Creating your portrait is simple: upload a favourite photo, choose your preferred background, font and size, and let our team bring your vision to life. Every artwork includes a free digital proof for your approval before printing, helping ensure you are delighted with the finished result. We create portraits of dogs, cats, horses, rabbits, birds and pets of all kinds. We can combine animals from separate photos and may even recreate missing details with the help of additional reference images. Alongside our signature portraits, we offer personalised pet gifts including blankets, phone cases, socks and mugs. Whether you are marking a birthday, remembering a beloved companion or creating a meaningful gift, Paint My Pooch makes it easy to turn treasured memories into lasting art. We are always ready to help you choose the best photo and create something special.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

50 reviews

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4.6

All reviews

(50)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful Experience

I had an awful experience with Paint My Pooch. My order was intended as a Christmas gift, but it arrived 1.5 months late. Despite knowing Canada Post had been on strike for over a month prior to my order, they still chose to use them for shipping. To make matters worse, the mug I ordered arrived broken. When I contacted their customer service, they refused to issue a full refund, which was extremely disappointing. This was one of the worst sales experiences I’ve ever had, and their customer service was completely unhelpful. I wouldn’t recommend this company to anyone, not even my worst enemy. Avoid them at all costs!

27 January 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely horrible

Avoid this company. I am still waiting to receive an order from Dec 5th, 2024. They have been sending bogus tracking numbers and lying to me about where my package is. Since requesting a FULL refund they have gone radio silent. This feels like a side hustle by a bunch of 10 year olds who have no idea on customer service and professionism. They are either extremely incompentent or fraudulent.

23 January 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with my portrait

Very happy with my portrait. Purchased as a Christmas gift and the team were very accommodating with my requests. Thank you again!

18 December 2024
Unprompted review
Rated 5 out of 5 stars

love it

love it, bought a pet phone case for my mom and received it in less than a week. Not sure what the other commentors are complaining about!

29 April 2024
Unprompted review
Rated 1 out of 5 stars

C- , not impressed.

Ordered two pictures, 11th December, one turned up in time for Christmas the other is, well I don’t know.
Emailed time and time again and noticed the .com is actually .com.au!! Australia??
No word from them for over a week now, no product, no one answering emails. Taken my money and not sent the picture.

9 January 2024
Unprompted review
Rated 1 out of 5 stars

Disappointing experience - Do not recommend

Very disappointed with my purchase, really dislike the effect, £55 for basically a print of my photograph with painted edge effect. Customer service very poor, I had paid extra for a proof copy, advised that I was unhappy with the effect to be advised that I would have to pay £24 for the already supplied email print. That I don't like. And if I wanted to supply a new picture, that would be an additional cost to create a new print. What's the point of the proof then? Feel like I could have created a better option myself using a digital print company like snapfish. Would not recommend.

19 December 2023
Unprompted review

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