I telephoned Andrew to see if he could match a paint colour in gold. I went along to see him today with a fantastic result. A nice helpful friendly person. Thanks Andrew 5 ☆'s
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Stuck on Sat morning cos my usual place had a broken machine that mixed my paint . Found this place on the internet and called in . Such friendly, helpful staff , and an amazing shop , has every Paint... See more
Company replied
The Lady there called Sue was very helpfull and done her best on giving me advise on what I might need to carry out a job that I was doing. I went in the Preston depot about 4 times and even at 7am s... See more
Company replied
Fantastic customer service from Ethan at Cheadle store today when it would have been easy to say sorry can’t help. Listened patiently and sympathetically. Found the matching paint mix!! What a star!!... See more
Company replied
Company details
Written by the company
Paintwell offer over 1000 different painting and decorating tools and supplies at discounted prices, all products are stocked and available for next working day delivery. Trade1st are an independently owned, online decorating supplies company. Trade1st have gained a wealth of experience, working within the trade decorating supplies industry over the past 15 years and offer the widest range of high quality, affordable, professional decorating equipment in the UK.
Contact info
38 Bromborough Village Road, Bromborough, CH62 7et, Bromborough, United Kingdom
- 01513341237
- info@paintwell.co.uk
- paintwell.co.uk
4.6
Excellent
4k reviews
No history of asking for reviews
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Delivery took for ever
Delivery took for ever, much longer than expected and too late for the purpose of buying it in the first place so it was useless.
When Fedex arrived, it required a signature - why? Ridiculous for a tiny test post. We were at home but the Fedex didn't wait for us. He delivered it next day and demanded the signature. Fedex App is awful and doesnt allow access to say where to leave a package. I want to return this tiny pot and seek full refund,
6 January 2025
Reply from PaintWell Limited
Hi, We sincerely apologise for the delays with your delivery; this is not the usual service we aim to provide. We understand how important timely deliveries are and it’s disappointing to see that the service you paid for wasn’t fulfilled.
Your order was despatched on a next-working-day service but unfortunately the bad weather conditions caused unexpected delays with our courier. Regarding the requirement for a signature, we understand your frustration but this service is used to ensure a successful and safe delivery. We will also raise your feedback to the courier to prevent this from happening in the future.
Please contact our customer service team, and we’ll be happy to assist you with offering a refund.
We value your feedback and are actively working with our delivery partners to improve our service. Thank you for bringing this to our attention, and we hope to serve you better in the future.
Kind regards,
The PaintWell Team
It's not been delivered yet 😕
It's not been delivered yet 😕
It's not arrived still.
I have been in all the time and left a message also on the door.
Fedex have not tried to deliver this once
3 January 2025
Reply from PaintWell Limited
Hi Miriam, We sincerely apologise for the delays with your delivery, this is not the usual service we expect from our couriers, and we are very sorry it has happened.
Your order was despatched Friday 3rd using a next-working-day service. However, tracking showed it was delayed in transit. A delivery attempt was made on Tuesday 5th at 5pm. Unfortunately the bad weather conditions have caused further delays, and the parcel is currently scheduled for delivery on Friday 10th. Please get in touch with our customer service team and we’ll be happy to refund the delivery charge.
We value your feedback and are actively working with our delivery partners to prevent such issues from happening again. Thank you for bringing this to our attention, and we look forward to serving you better in the future.
Kind regards,
The PaintWell Team
Reply from PaintWell Limited
Thank you for taking the time to leave us a 5-star review!
excellent company fast service quality…
excellent company fast service quality products yes they are recommended
2 January 2025
Reply from PaintWell Limited
Thank you for your 5-star review!
Fast delivery even over the Christmas…
Fast delivery even over the Christmas period will definitely be using again way cheaper than any DIY store.
30 December 2024
Reply from PaintWell Limited
Thank you Christopher, I am pleased to read your review and glad to hear you had a great experience shopping with us online.
Excellent
Excellent service they kept me posted on the delivery and top quality product.
30 December 2024
Reply from PaintWell Limited
Thank you for taking the time to leave us a 5-star review Luca!
Would 100%use again
Delivery was perfect, arrived at the time stated. The packaging secure, no possibility of leakage and the product was perfect.
First time using this company but would 100% use again and definitely reccomend.
17 December 2024
Reply from PaintWell Limited
Thank you for the 5-stars, we are pleased to hear you had a great experience shopping with us online!
Perfect paint purchase
They had the paint I wanted, on sale price. Delivered 2 days after ordering and very well packed. Awesome. I'd use them again. The only thing I'd suggest people look out for is all my order confirmation and delivery notification emails from them went straight into my junk folder!
19 December 2024
Reply from PaintWell Limited
Thank very much you Lynda, we look forward to welcoming you back in the future!
Very good experience
Very good experience , first class service , quick and effective
Will be back when I need more equipment
17 December 2024
Reply from PaintWell Limited
Thank you Paul, we are pleased to hear you had a great experience shopping with us online!
Reply from PaintWell Limited
Thank you for taking the time to leave us a 5-star review!
exceptional service in Norwich
Received exceptional service from the Norwich Barker Street store close to closing time today. Knowledgeable, friendly and so helpful. Will be going here for all my paint now! Thank you.
16 December 2024
Unprompted review
Reply from PaintWell Limited
Thank you, I am glad to hear you had a great experience in our Norwich store. We look forward to welcoming you back soon!
I ordered a Graco quick shot airless…
I ordered a Graco quick shot airless sprayer which arrived the following day. Excellent service and very efficient. I have a business account with Paintwell but bought this purchase directly for the website. They’re a great company to deal with.
11 December 2024
Reply from PaintWell Limited
Thank you Mark, we are pleased to hear you had a great experience shopping with us online - enjoy using your Graco sprayer!
Reply from PaintWell Limited
Thank you Kate, we look forward to welcoming you back in the future!
Top Job
Really great service.speedy delivery and great packaging of paint definitely go to again.
9 December 2024
Reply from PaintWell Limited
Thank you for your 5-star review - we look forward to helping with you with any future projects!
Really great customer service
Really great customer service! Thanks! Lovely staff- so helpful. Great company, they go the extra mile for customers.
6 December 2024
Reply from PaintWell Limited
Thank you for your lovely 5-star review!
Timely delivery- incredible service…
Timely delivery- incredible service given the storm!! Thank you
6 December 2024
Reply from PaintWell Limited
Thank you Annie! I am glad to hear you had a great experience even with the storm!
Amazing customer service
Amazing customer service when there was an issue with delivery company. Paintwell went above and beyond and were great to deal with- thank you! Would definitely use again:) Both staff members that I spoke to on the phone were lovely.
7 December 2024
Unprompted review
Reply from PaintWell Limited
Thank you Abby, we are pleased to hear you had a great experience with our team.
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