PAIR MobileReviews 

628
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Called into this store on Sunday re issue with phone that had overheated. Young lady at counter took such a long time going thru all the possible scenarios re phone and then spoke to a tech guy. He ex... See more

Rated 5 out of 5 stars

My iPhone developed a mind of its own, at first blocking me from every day websites and eventually blocked my internet access. I went into PAIR in blanch not expecting a whole lot but the young guy Sl... See more

Rated 1 out of 5 stars

I brought in a faulty tablet pencil that would erase itself after drawing with it. The tech repair staff refused to return it even though they couldn't get it to work or pair with their devices. They... See more

Rated 5 out of 5 stars

Nihad at PAIR, was veru upfront and honest about what he could and couldn't do with my Huawei p30. He first completed something on it for free and after our holiday, my dual sim was reading properly.... See more

Company details

  1. Mobile phone repair shop
  2. Computer repair service
  3. Electrical repair shop
  4. Electronics repair shop
  5. Phone repair service
  6. Screen repair service

About PAIR Mobile

Written by the company

PAIR Mobile

Ireland's leading Smartphone Repair Specialist.


PAIR Mobile is Ireland's leading Smartphone Repair & Smartphone Accessories Specialist.

When you choose PAIR Mobile, you choose;

100% Irish

Family Owned

10+ years of Expertise

Since opening our first ever PAIR Mobile Store way back in 2010, we have grown to 6 locations nationwide.

We have 4 locations based in Dublin, 1 in Cork, and 1 in Limerick.

Find your local PAIR Mobile by clicking pairmobile.ie/store-locator

All our Stores are open 7 days week.

Pop in to experience our Excellent Rated Service or check out our website at pairmobile.ie.

Our Parts Promise

We use 100% genuine Manufacturer Parts for your Smartphone, Laptops and Tablets.

When choosing a Repair Shop you can trust, we only use the best for your most precious device.
Read more about our Parts Promise and the parts we use by visiting pairmobile.ie/our-parts-promise


100% Genuine Parts

Samsung Repairs | Parts used - Samsung Parts
Huawei Repairs | Parts used - Huawei Parts
Google Pixel* Repairs | Parts used - Pixel Parts
Xiaomi Redmi* Repairs | Parts used - Xiaomi Parts
Nokia Repairs* | Parts used - Nokia Parts
Sony Xperia* Repairs | Parts used - Sony Parts
HTC Repairs* | Parts used - HTC Parts

*These Repairs are available as a Drop-In Repair only at this time. Please bear with us while we expand our range of Repairs online. To get a quote, contact us here


Apple Repair Parts

At PAIR Mobile, when we repair any Apple product, from your iPhone, iPad, MacBook and even to your iPod; you are guaranteed;
Premium, Grade A Parts
Minimum 90% likeness to the Apple counterpart
Highest Quality Parts available

To learn more about our Apple Repairs and the parts we use, click here pairmobile.ie/pages/apple-parts


PAIR Mobile Warranty

To read more about our FREE Repairs Warranty and to check if your repair qualifies, check out our website at pairmobile.ie/repair-warranty

*Warranty does not cover Water Damage, Physical Damage including accidental, structural, warping damage or any subsequent Third Party work carried out.


PAIR Mobile Repairs

IPHONE REPAIRS

SAMSUNG REPAIRS

HUAWEI REPAIRS

IPAD REPAIRS

MACBOOK REPAIRS


PAIR Mobile Smartphones & Accessories

From April 2022, our 6 locations are now the exclusive supplier of our Smartphone & Smartphone Accessories. You can still browse our product range below but will not be able to purchase online.

To view the full range, drop into your local PAIR Mobile now or call your local PAIR Mobile now

SHOP PHONES

SHOP SCREEN PROTECTORS

SHOP PHONE CASES

SHOP HEADPHONES

SHOP NEW IN


Contact info

4.1

Great

TrustScore 4 out of 5

628 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(628)

19 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Responsive and helpful

Prompt service, very responsive customer service dept.
I dropped my ipad to the Cork shop for the next day service. Sadly it couldn't be fixed but I was given a very prompt service and a full refund without delay. Highly recommend.

11 July 2024
Rated 5 out of 5 stars

Nihad at PAIR - What a LEGEND

Nihad at PAIR, was veru upfront and honest about what he could and couldn't do with my Huawei p30. He first completed something on it for free and after our holiday, my dual sim was reading properly. He replaced the part and was quick and efficient. I'd recommend PAIR for any mobile issues/repair. Ask for Nihad. He's a legend.

16 July 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

I had to have my phone fitted with a new battery.
The service was excellent. An issue arose with the repair that was not a fault on Pair Mobile's part. The man I was dealing with could not have been more supportive. He had to order a part for the phone and had the issue resolved within a couple of hours. How you know how good a service is with how they deal when an issue arises.. Full marks here to Liffey Valley PAIR Mobile.

9 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent store in Limerick

Excellent store in Limerick. They were so helpful when I brought my iPad in to fix the screen that had been previously repaired by another company who did more damage than good.Definitely will recommend you. Thank you.

24 June 2024
Rated 1 out of 5 stars

Extremely disappointed

I recently had a highly disappointing experience at PAIR. I bought a charger from them and was assured that I could return it if it wasn't the correct one. However, after just 10 minutes, I found out from another shop that the charger wouldn't work for my device. When I went back to PAIR to return it, they informed me that they don't do refunds and only offer a gift card.

I explained my situation, mentioning that I am only in Ireland for a holiday and won't know when I'll be back. The staff's response was indifferent, simply stating that the gift card doesn't expire. This was extremely frustrating because if I had known about their no-refund policy, I wouldn't have made the purchase in the first place.

Overall, I found the service at PAIR very unhelpful and unsatisfactory. I would not recommend shopping there, especially if you’re not a local resident. Their return policy is misleading, and the staff lacks empathy for customer concerns. Very disappointing.

4 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience in Pair Mobile

Excellent experience in Pair Mobile, Pavillions SC Swords, yesterday.
Staff could not have been more helpful, especially a young lady called Esther!
Transferred all my data from old phone to new, without a problem.
Highly recommend ....

2 July 2024
Unprompted review
Rated 1 out of 5 stars

Terrible

If I could give no star I would.
Given a faulty screen, not correct colour for phone that was put screen for a phone and left waiting over 1.5 hours.
Charged full price for shocking standard.
No response from any customer service

28 June 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service thanks to Nihad, fixed my phone and saved me money. Would recommend

28 June 2024
Unprompted review
Rated 5 out of 5 stars

Broken Charging Port fixed in 30 seconds

Heading away in two days with a broken charging port. Was looking to only see what was wrong with the port and get it fixed when I was home. Had the port fixed within 30 seconds and didn’t ask for any compensation for it. Very happy with my experience!

17 June 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look