Great products paired abysmal customer service. Emails are ignored, by both management and staff. I experienced a defective product, they couldn't have been any more unhelpful, or rude. The fact th... See more
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Got a 500 piece “Stanger Things” puzzle for Christmas. Was literally the cheapest and worst made puzzle ever!! The material was only slightly thicker than card stock. Pieces did not interlock and fai... See more
Company replied
Honestly I thought the customer service was shocking. Allowed me to sign up then the day before the stock was due to arrive told me they wont dispatch to a residential home (Even though they allowed m... See more
I ordered a VW camper van water bottle with a delivery of 3-5 days, it hadn’t arrived in 8 days so I contacted Paladone directly. I spoke to an extremely helpful customers services representati... See more
Company replied
Company details
Written by the company
There are many companies who do what we do, but few who we consider competitors. Put simply, Paladone offer the best wholesale gifts with the best licenses to the best retailers.Our customer support is unrivalled – once you’re an approved customer you’ll be given access to product photography, videos and copy of the very highest standard. We’ll help you engage your audience on social media and offer marketing advice if it’s something you require. Helping our customers sell is as important, if not more so, than our own sales figures. Finally, our refinement process is infallible. Using our own sales data and sell-through data from our customers we constantly refresh our product offering. New developments within our trend based own-brands and our envied collection of licenses, often supported by an upcoming box office release leave our valued customer with an inventory of brand new, on-trend innovations and proven ‘big hitters’.
Contact info
Apex House, Dolphin Way, bn436nz, Shoreham-by-Sea, United Kingdom
- +44(0)1273230036
- info@paladone.com
- paladone.com
1.3
Bad
476 reviews
Replied to 60% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
The worst quality cheap products
Absolutely garbage products, before I even used it the multi-tool broke. When I tried to pull the screwdriver out the entire hinge just gave up, it lasted less than 60 seconds after opening it. Shockingly bad quality.
12 January 2022
Unprompted review
Very disappointed
Very disappointed! I bought a reading lamp for my partner but it's flimsy, and it doesn't even work! It says batteries included but I can't find any and the "instructions" that tell you where the battery compartment is says to take the lamp apart but doesn't actually tell you how.
30 December 2021
Unprompted review
I cat my finger before I took the mug…
I cat my finger before I took the mug out of the packaging, it just broke in my hand and cut my finger, it was supposed to be a mug for a child, thank you very much for such products, I do not recommend them!
11 December 2021
Unprompted review
Ordering and communication were good
Ordering and communication were good, but I’m disappointed in having to buy 6 and 12 of some things as I’m a one store owner who doesn’t like to stock that heavily on things.
2 November 2021
Excellent products and service!!
2 November 2021
Suppliers of A+ stock
Suppliers of A+ stock, staff extremely helpful. Looking for something different for your stock look no further.
3 October 2021
Paladone..
Paladone... Quality products at quality prices... I use them all the time as an independent retailer, brilliant all round 👍
29 September 2021
Always helpful
Always helpful. Responsive to e-mail and makes the process of purchasing stock very easy and stress free. We could not wish for more really.
29 September 2021
Great products
Great products, fast turnaround! Pleasure doing business with Paladone!
28 September 2021
We are very happy with the Paladone
We are very happy with the Paladone. Always Kind and the products are amazing. The experience in the website is easy, and the treatment staff is very good. All the experience is very good for us
27 September 2021
I was amazed at the speed in which my…
I was amazed at the speed in which my order arrived! Packaging is eye catching and product prices really competitive. Will be a staple for my gift shop.
28 August 2021
Easy to order
Easy to order, and set up account however delivery date offered has not been met eta over 5 weeks later currently awaiting stock purchased
25 August 2021
paladone are a nice company to work…
paladone are a nice company to work with. lovely products and always something different to find
1 August 2021
Great products that sell well
Great products that sell well (and that's what it's all about!). Easy ordering process with good customer service and quick delivery. Just a few of the reasons we keep coming back!
7 June 2021
Love there variety selection of items
Love there variety selection of items, only thing would be if there
paying method was much easier , without having to wait on an email.
6 June 2021
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