Pala Petfoods Reviews 768

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting that their dogs, even picky eaters, love the food and treats. Many appreciate the natural ingredients and the positive impact on their pets' health, including improved digestion and increased energy. The ordering process is frequently described as easy, and the delivery service is often highlighted for its speed and efficiency, with products arriving fresh and well-packaged. However, some customers experienced issues with delivery times, reporting delays or missed shipments. A few also noted inconsistencies in product texture, finding some batches to be too dry and hard. Additionally, some people raised concerns about the nutritional information, specifically regarding high manganese levels in certain recipes, and a few mentioned that their dogs eventually refused to eat the food.

What people talk about most

Product

Consumers generally express satisfaction with the product. Many reviewers highlight that their dogs, even... See more

Quality

Clients share positive opinions on quality, frequently praising the high-quality raw ingredients, minimal... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the fast delivery, with... See more

Service

People report positive experiences with service. Customers consistently praise the excellent service, often... See more

Order

Reviewers highlight positive aspects of order. Many customers find the ordering process super easy and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have a dog with food-responsive CIE, and before switching to Pala, he struggled with ongoing diarrhoea, heartburn, nausea, and frequent loss of appetite. Since starting Pala four months ago, he hasn... See more

Rated 5 out of 5 stars

My very fussy standard wire haired dachsund loves Pala raw air dried, hes eating it with relish in put chicken lamb fish or turkey with it lightly cooked and hes eating really well now 😄 im so pleas... See more

Rated 5 out of 5 stars

The international delivery ist always super fast, i mean 3-4 days. My dog loves Pala products, however he‘s quite picky. I‘m super happy we found Pala. Such good quality alternative for frozen BARF, w... See more

Rated 5 out of 5 stars

Ordering the great food and treats for my dog already couple of times. Happy with fast delivery, fresh products and nice gifts! The most favourite now are treats with liver and food with Lamb and Her... See more


Company details

  1. Pet Care Store

Written by the company

Get all the benefits of raw food with the convenience of dry kibble. Thanks to our innovative air-drying process, Pala has a unique dry-to-touch texture. Our recipes are developed in collaboration with DogRisk, a leading independent research organization focusing on canine nutrition and health at the University of Helsinki.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

768 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great Customer Service and Quality Dog Treats!

I recently bought a pack of dog treats with rabbit flavor. At first, I noticed the smell wasn’t quite right, so I reached out to the manufacturer. They responded very quickly and handled my concern with great professionalism. Soon after, they sent me another pack, and this time the aroma was perfect and my dog loved it! I really appreciate their excellent customer service and the fact that they stand behind their product. Highly recommended!

3 December 2025
Rated 5 out of 5 stars

My very fussy standard wire haired…

My very fussy standard wire haired dachsund loves Pala raw air dried, hes eating it with relish in put chicken lamb fish or turkey with it lightly cooked and hes eating really well now 😄 im so pleased as he was being a real pain with his food.
I get mine from Brown's and delivery is fast and the food is always very fresh, I highly recomend this food.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

The best alternative for frozen BARF

The international delivery ist always super fast, i mean 3-4 days. My dog loves Pala products, however he‘s quite picky. I‘m super happy we found Pala. Such good quality alternative for frozen BARF, which my dog never liked. I only wish Pala was available in stores in Switzerland :)

30 April 2025
Rated 5 out of 5 stars

Tasty and good quality

Purchase process was easy and delivery fast. Our pupper is really enjoying his christmas snacks. We have used Pala snacks for training since he joined our family.

19 November 2025
Rated 2 out of 5 stars

I really wanted to love this brand

I really wanted to love this brand. Their marketing is impressive, the packaging is great, and the ingredients look excellent on paper. But my dog simply refuses to eat the food. I even gave it a second chance and ordered another large batch with different recipes — same result. She also wouldn’t touch the highly promoted cheese sticks. It’s a premium-priced product with a promising formula, but unfortunately it just didn’t work for my dog.

18 November 2025
Pala Petfoods logo

Reply from Pala Petfoods

Thank you for sharing your experience. Even though our meals are usually a hit with picky eaters thanks to the natural aroma and high meat content, some dogs simply prefer different textures or flavors.
And the cheese sticks, while loved by many, can also be a matter of personal taste.

If you’re open to giving Pala another try, please feel free to reach out to us directly — we’d be more than happy to send you small samples of all our recipes so your dog can explore the flavors at her own pace and see if anything clicks.

Thank you again for giving our food a chance. Your feedback truly matters to us, and we’re here to help in any way we can.

Rated 3 out of 5 stars

I still have not received my shipment

I still have not received my shipment.
FedEx did not even notify me that it is at the pick-up location! I had to call with great difficulty talking to a human. Terrible just Terrible. I will pick up the shipment tomorrow. Acs is 1000 times better and with 24 hour pick-up locker points. Please look into this. 13 € for shipping and to receive after 15 days seems a bit long.
I can't wait to start this product. Thanks

5 November 2025
Pala Petfoods logo

Reply from Pala Petfoods

Thank you for bringing this to our attention, and we’re truly sorry for the delivery experience you’ve had! Your feedback is incredibly important for helping us improve our service. Our support team will reach out to you shortly to resolve this situation.

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