Item exactly as described, had used before and found to be of excellent quality. Good price and great delivery
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We were looking for a durable fence and shed paint. Water based paints seem to trap moisture and fail. Palatine offered an oil based paint. It covers well on first coat, soaks into the wood and has gr... See more
Was running out of money, as I'd spent a fortune on re-decorating and carpets, and needed a new surface on the wooden toilet and kitchen floors, so searched for a particularly hard wearing paint for t... See more
Company replied
What a great company, Superb amount of stock Great prices, Next day delivery. We had an issue with a bottle of white spirit which had been leaking in transport, Contacted the company by email & a... See more
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Company details
Written by the company
Palatine Paints: A Legacy of Quality and Innovation For over 75 years, Palatine Paints has been a trusted name in the manufacturing of high-quality paints and chemicals. Our journey began with a commitment to excellence, and today, we stand as a testament to the power of dedication and customer satisfaction. Our Heritage Founded on the principles of quality and service, Palatine Paints has grown from a small operation to a leading supplier in the industry. Our long-standing presence is a reflection of our ability to adapt and innovate, ensuring that we meet the evolving needs of our customers. Customer-Centric Approach At the heart of our success is a solid base of happy, returning customers. We serve a diverse range of industry sectors, and our clients' loyalty is a testament to our friendly service, efficient delivery, and superior products. We believe in building relationships that last, and our customer-centric approach has been the cornerstone of our business. Quality You Can Trust Our products are manufactured to the highest standards, ensuring that our customers receive only the best. Whether you're looking for industrial coatings or decorative paints, Palatine Paints has the expertise and the range to meet your requirements. Looking to the Future As we move forward, we remain committed to the values that have brought us this far. Palatine Paints will continue to innovate, invest, and improve, ensuring that we remain your preferred partner for all your painting needs.
Contact info
55 Smallbrook Lane, WN7, Leigh, United Kingdom
- 01942 884 122
- sales@palatinepaints.co.uk
- palatinepaints.co.uk
4.7
Excellent
615 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Quick delivery of milkstone remover and marine primer
The items arrived on time, well packaged and undamaged, and were exactly what I ordered. I will use Palatine Paints again, as their range of products is good for my purposes, and the pricing of what I ordered competitive
The items were marine anti corrosion primer and rapid milkstone remover
21 August 2024
Reply from Palatine Paints
Dear Julian,
Thank you for your fantastic feedback! We’re delighted to hear that your items arrived on time, well packaged, and in perfect condition. It’s great to know that our range of products meets your needs and that you found our pricing competitive. We appreciate your support and look forward to serving you again with Palatine Paints!
Best regards,
Palatine Paints Customer Care Team
Quick Delivery & Excellent Product
Quality paint, time will tell for endurance but certainly happy with application.
21 August 2024
Reply from Palatine Paints
Dear Lesley Bloomer,
Thank you for your feedback! We’re pleased to hear that you’re happy with the application of our paint. We appreciate your trust in our product and hope it meets your expectations for endurance over time. If you have any further comments or need assistance, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
Palatine Paints Customer Care Team
prompt delivery of reasonable product
27 August 2024
Reply from Palatine Paints
Dear Michael Cresswell,
Thank you for your feedback! We’re glad to hear that you were satisfied with the prompt delivery of your product. Your satisfaction is important to us, and we appreciate your support. We look forward to serving you again!
Best regards,
Palatine Paints Customer Care Team
Reply from Palatine Paints
Dear Gary Dale,
Thank you for your wonderful feedback! We’re thrilled to hear that you found our service great, the packaging well done, and the value of our products to your satisfaction. Your support means a lot to us, and we look forward to serving you again soon!
Best regards,
Palatine Paints Customer Care Team
Fast delivery and excellent product
Fast delivery and excellent product - very informative on when the delivery would arrive.
21 August 2024
Reply from Palatine Paints
Dear Lisa Osborne,
Thank you for your fantastic feedback! We’re delighted to hear that you were pleased with the fast delivery and the quality of our product. It’s great to know that our delivery updates were helpful. Your satisfaction is our priority, and we look forward to serving you again soon!
Best regards,
Palatine Paints Customer Care Team
One small thing
Only negative would be that I didn't receive a confirmation email of my order. Other than that I have no complaints. The paint I ordered was exactly what I needed and seems good quality.
20 August 2024
Reply from Palatine Paints
Dear Louis,
Thank you for your feedback! We’re glad to hear that the paint you ordered was exactly what you needed and of good quality. We apologize for the inconvenience regarding the missing confirmation email. Your satisfaction is important to us, and we’ll work on improving this aspect of our service. If you have any further comments or need assistance, please don’t hesitate to reach out.
Best regards,
Palatine Paints Customer Care Team
Fast delivery great product
Fast delivery great product. Far better than the water based wood treatment paints from high street DIY stores.
27 August 2024
Reply from Palatine Paints
Dear Mr BRENHAM,
Thank you for your fantastic feedback! We’re thrilled to hear that you were pleased with the fast delivery and the quality of our product. It’s great to know that you find our wood treatment paint superior to the water-based options from high street DIY stores. We look forward to serving you again soon!
Best regards,
Palatine Paints Customer Care Team
Reply from Palatine Paints
Dear Lee Richards,
Thank you for your excellent feedback! We’re delighted to hear that everything was exactly as described and that you were pleased with the rapid dispatch. Your high recommendation means a lot to us. We look forward to serving you again soon!
Best regards,
Palatine Paints Customer Care Team
All Good
Good site, easy to understand.
Good price and product.
Fast delivery, very well packaged.
All good.
24 August 2024
Reply from Palatine Paints
Dear Maurice Birkett,
Thank you for your wonderful feedback! We’re delighted to hear that you found our site easy to understand, our prices and products satisfactory, and our delivery fast and well-packaged. Your satisfaction is our top priority, and we’re thrilled that everything met your expectations.
Best regards,
Palatine Paints Customer Care Team
Well designed Web site made it easy to…
Well designed Web site made it easy to locate the product I required
Delivery on time
Great service
23 August 2024
Reply from Palatine Paints
Dear Mr Richard Brown,
Thank you for your fantastic feedback! We’re delighted to hear that you found our website well-designed and easy to navigate. It’s great to know that your delivery was on time and that you were pleased with our service.
Best regards,
Palatine Paints Customer Care Team
Amazing customer services
Amazing customer services, ease of payment. Really great products, exactly as advertised & the web site gives all correct & detailed information. All good, would highly recommend
21 August 2024
Reply from Palatine Paints
Dear Darren Harris,
Thank you for your amazing feedback! We’re thrilled to hear that you had a great experience with our customer service, found the payment process easy, and that our products met your expectations. It’s wonderful to know that our website provided all the correct and detailed information you needed. Your high recommendation means a lot to us!
Best regards,
Palatine Paints Customer Care Team
Highly recommended
Wide range of products, good product information, efficient service - and the product did the job very well.
20 August 2024
Reply from Palatine Paints
Dear James Clarke,
Thank you for your feedback and for giving us 4 stars! We appreciate your honesty and understand your frustration with the review process. Your input is valuable to us, and we’re glad to know that overall, you were satisfied with our service. If you have any further comments or need assistance, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
Palatine Paints Customer Care Team
As good as it gets.
Good quality products, website easy to navigate. Cost of goods acceptable, with well labelled items, and it’s good to see that this company holds stock…….a growing number of online sellers don’t actually hold stock. If for some reason they cannot fulfil their obligations 100% they contact you…..you do not have to call them. That’s refreshing. Contact is with well trained human beings….polite, efficient and friendly. If I were much younger, this is a company I would be happy to work for as well as buy from.
20 August 2024
Reply from Palatine Paints
Dear Simone,
Thank you for your detailed and thoughtful feedback! We’re delighted to hear that you found our products to be of good quality and our website easy to navigate. It’s great to know that you appreciate our efforts to maintain stock and our proactive communication. We’re especially pleased that you found our team polite, efficient, and friendly. Your kind words mean a lot to us, and we’re honoured by your sentiment about working with us. We look forward to serving you again soon!
Best regards,
Palatine Paints Customer Care Team
Log cabin paint pale green using on my…
Log cabin paint pale green using on my shed
Great coverage 2 coats covers nicely,
Will order some more for log cabin.
Great delivery in February.
12 July 2024
Unprompted review
Reply from Palatine Paints
Dear John
Thank you for your positive feedback on our product and delivery! It’s fantastic to know that our Log cabin paint has lived up to your expectations and that the application process was a success.
Thank you for taking the time to share your satisfaction, and we look forward to serving you again in the future.
Best regards,
Palatine Paints Customer care team
Awful service.
Awful service.
Fed ex can't seem to deliver .
Tried 6 times even though we have a safe cupboard outside .
Waited 14 days after 1 tin was damaged by fed ex and never delivered.
So many emails sent .
Cancelled order .
Still waiting for refund
2 July 2024
Unprompted review
Reply from Palatine Paints
Dear Joel
We apologise for the inconvenience you’ve experienced with FedEx UK. It’s frustrating when deliveries don’t go as expected. Thank you for sharing your feedback. While we strive to provide excellent service, we acknowledge that the issues you encountered were related to FedEx UK, our carrier partner.
We have escalated your experience with our account manager and like yourself are extremely disappointed with the service you received. As of this reply we have issued a full refund as requested.
Best regards,
Palatine Paints Customer care team
Excellent-hard paint-good opacity-high…
Excellent-hard paint-good opacity-high gloss! Currently being used on Armorial Gate Shields
12 June 2024
Reply from Palatine Paints
Dear David,
Thank you for your fantastic feedback! We’re thrilled to hear that you find our paint excellent, with good opacity and high gloss. It’s wonderful to know that it’s being used on Armorial Gate Shields. We appreciate your feedback and hope that our product continues to meet your expectations.
Best regards,
Palatine Paints Customer Care Team
Reply from Palatine Paints
Dear Jake,
Thank you for your feedback! We’re thrilled to hear that you found the ordering process easy and appreciated the quick delivery and quality of our paint. Your satisfaction is our top priority, and it’s great to know we’re meeting your expectations.
Best regards,
Palatine Paints Customer Care Team
Blacking
Blacking arrived as stated. Easy to apply. 20 LTRs plenty for 3 coats on a 57ft narrowboat
29 May 2024
Reply from Palatine Paints
Dear Markeymark,
Thank you for taking the time to share your experience with our product. We’re delighted to hear that the blacking arrived as expected and was easy to apply. It’s great to know that 20 liters provided enough coverage for three coats on your 57-foot narrowboat.
We appreciate your feedback and hope that our product continues to meet your expectations. If you have any further questions or need assistance, feel free to reach out to our customer support team.
Best regards
Palatine Paints Customer Care Team
fantastic price and supper fast delivery
3 June 2024
Reply from Palatine Paints
Dear Paul,
Thank you for your positive feedback! We’re thrilled to hear that you found our product at a fantastic price and that the delivery was super fast. Your satisfaction is our priority, and we appreciate your support.
If you have any further questions or need assistance, don’t hesitate to reach out. We’re here to help!
Best regards
Palatine Paints Customer Care Team
The paint is just as good as always
The paint is just as good as always, not so the delivery ?
How can you put a label on a box that says 1of 2 then send one box to my address and one box to Yorkshire.
Someone needs there bottom kicking.
11 June 2024
Reply from Palatine Paints
Dear Michael Durance,
Thank you for taking the time to share your feedback with us. We’re delighted to hear that the quality of our paint continues to meet your expectations.
However, we sincerely apologize for the confusion and inconvenience caused by the delivery issue. It seems there was a mix-up with the labeling, and we understand how frustrating this must have been for you. Please rest assured, we are taking steps to ensure that this does not happen again in the future.
We value your business and are committed to providing you with the best service possible. If you have any further concerns or require assistance, please do not hesitate to contact us directly.
Warm regards, The Palatine Paints Team
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