Pal Joey Reviews 

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TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 164 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently praise the staff members for being extremely helpful, welcoming, and professional during store visits, making the entire selection process smooth and thoroughly enjoyable. Patrons consistently mention the outstanding quality of the purchased suits, emphasizing that products fit wonderfully and arrive promptly through efficient delivery services. Though some reviewers were not happy with the sizing, mentioning that specific clothing items felt significantly smaller than expected. Conversely, a small portion of customers felt disappointed by occasional issues concerning the overall quality of materials and the poor finishing details of certain products.

What people talk about most

Product

Reviewers mention positive feedback about product quality and fit, highlighting brilliant design, fast... See more

Quality

Customers consistently note positive experiences with quality, praising the well-designed materials and... See more

Staff

Clients share positive opinions on staff, frequently highlighting the exceptional assistance provided by team... See more

Service

People report positive experiences with service, frequently praising the helpful and accommodating staff who... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the prompt arrival of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Today was our second visit to Pal Joey and we are SO happy with the result! Dan was AMAZING so so knowledgeable, patient & organised helping us get sorted. Suits are insane, look gorgeous and fit grea... See more

Rated 5 out of 5 stars

I called the shop to ask for guidance on what size suit to order. The staff were extremely professional and advised me to go up one size. The suit arrived promptly and fits perfectly. Excellent custom... See more

Rated 5 out of 5 stars

Fabulous service from this company of several occasions. Repeat customer for son and just about to buy for husband. I call the shop if I have a question and they are so nice and helpful. Special ment... See more

Rated 5 out of 5 stars

Orderrd On Line. Amazing Suit, Amazing Quality. Delivery Was Very Quick. Staff Was Extremley Helpful Over The Phone. I'll be Visiting The Store For Our Wedding Suits Soon. Ready For October. Gre... See more


Company details

  1. Formal menswear shop
  2. also in
  3. Formal Wear Shop

Written by the company

Our philosophy is simple, everyman should have an opportunity to dress like a gentleman. This is why we offer high quality suits at an affordable price. Our unique limited edition styles are designed and manufactured by us so you wont find them anywhere else in the world! Pal Joey Clothing established since 1988.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

728 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(728)

158 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service today from Kai

Amazing service today from Kai!
Went into the Pal Joey showroom with ideas of what I wanted and came away with something totally different! He was very patient and helpful and answers any questions that I had. Very attentive service and will definitely recommend or use again in the future ⭐️⭐️⭐️⭐️⭐️

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Gary and Kai were very helpful!!

Gary and Kai were very helpful!!
They made everything so easy
My boyfriends been trying to find a suit that fits him for a long time and the suit is perfect
So much choice in store!
Very good experience
We will 100% be coming back in the future and recommending to everyone

7 September 2025
Unprompted review
Rated 5 out of 5 stars

In store visit

Went into the store this morning and had an amazing experience. Kai was there to help me all the way. He helped me pick out the different suits and was honest about which style and fit suited me best. He also helped pick out a tie and pocket square to compliment the suit. Great service and great price. Will definitely be coming back

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality

Amazing quality, fast shipping, staff are lovely and are quick at replying to messages/questions. This is the second suit bought from here, hundred percent recommend wouldn’t go anywhere else

21 August 2025
Rated 5 out of 5 stars

Great experience

Great experience. Very helpful especially with a large party of groomsmen. Price is great and the Quality of the suits are great . The carriers are strong and protect the suit . Very good choices of colours and the accessories like the ties are also a good price . The service was second to none on the day .

27 August 2025
Rated 5 out of 5 stars

11/10 Experience, Big Thanks to Gary 🙏🏼

Gary was an absolute saint in trying to find me my first proper suit, for years I’d mixed and matched with individual suit items but Gary made it extremely easy and nothing was too big of a job for him to help me out, an absolute gent and couldn’t recommend Pal Joey enough! Thank you very much, 11/10 experience 🙏🏼

31 August 2025
Unprompted review
Rated 5 out of 5 stars

The suit really looked amazing however…

The suit really looked amazing however it was too small. On their site they recommend one size up, I would have taken two sizes up if there was any left.
I returned it for a refund as I needed outfit for an event which consequently I didn't attend. I'm giving 5 stars cause suit was nice and delivered prompt.

14 August 2025
Rated 2 out of 5 stars

Quality not great

Quality not great, loose threads. Also, asked for navy trousers which was an option in the description. However, I received black. Would’ve returned only needed it that weekend.

14 August 2025
Rated 5 out of 5 stars

Complete satisfaction

Emailed pal joey about sizing for a suit and they got straight back to me and cpuldnt have been any nicer, theyr customer service i 5 star.

I ordered a 3 piece suite and it was with me in 2 days so theyr delivery service is second to none also,

The quality of the suit is amazing the suit itself is stunning and I will 100% buy from pal joey anytime I need a new suit for an occasion

Thankyou guys

15 August 2025
Rated 1 out of 5 stars

Ordered shoes from pal joey

Ordered shoes from pal joey, came in a broken box, the shoes were dusty and creased, heals had dents in them, attempted to contact them still have had no reply.

30 July 2025
Rated 1 out of 5 stars

Awful service

Awful service. Sent back suit as too small. Heard nothing after emailing twice in a week so called to be told they had done nothing about it as it was missing the return slip as package must have been damaged and must have fell out. If that was the case the suit would have been damaged as slip was inside jacket, inside a suit inside the outer packaging. Told me they could sort out an exchange delivery would take 1 to 3 days. When I said I needed it sooner so would need a refund, delivery changed to 1 day. When I questioned this the woman got angry and snapped at me that she said 1 day. That she was trying to help and did I want a exchange or not. Told her to refund me. Which she did. Then 4 hours later I get an email replying to my emails from the previous week sayingI need to call up about my exchange. I replied explaining not sure what's happen but i have had a refund to get told it was from a different department and they didnt know. Stay away from them.

6 August 2025

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