Great boots - always comfy from the get go and no need to wear in. I think these are now my 7th pair! Only downside is the shipping time to the UK is relatively long (for example, I purchased on... See more
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Update 21st July - I received a reply from Customer Services, initially to say they couldn't contact the delivery company. When I responded to that email they replied saying I would receive a full... See more
Company replied
Nothing to complain about really. Would have been nice to have a quick delivery method though. Thankfully, they use UPS, so you know that you should get your parcel!
Beautiful boots! But… had to return. I bought a size 5/38. I am usually a size 5 but these were really too tight and small. Didn’t want to order another bigger size as had no guarantee they would fit.... See more
Company details
About Palladiumboots
Written by the company
PALLADIUM® UK Trustpilot Profile
Welcome to the official Trustpilot profile for PALLADIUM® UK
Thank you for sharing your review with us!
Over 75 years of crafting style-savvy, utility-inspired footwear has taught the French heritage brand Palladium a thing or two about building gear that lasts and has helped the brand earn its stripes in creating a uniform for the people.
From its roots in developing footwear for the French Foreign Legion in the 1940s to its evolution in supplying trek-ready options for the Great Outdoors, the road Palladium has traveled has connected the brand with a dizzying diversity of people, places, and cultures. In doing so, the decades traversed have instilled in Palladium an inherent respect for freedom, progress, and discovery.
Palladium's eco-conscious credentials inch ever closer to its 2025 goal of becoming 100% sustainable. In support of its ethical targets, each season the brand donates thousands of boots to global charities. And if the journey has equipped us with anything, it is a belief that life has so much to offer if you #daretodiscover.
We celebrate those who explore urban environments with a bold and audacious attitude. Embracing the unexpected everyday. Conform only to your own expectation. Be free and confident. Discover beyond boundaries. #DARETHEUNKNOWN
Customer Service Promise:
At Palladium UK, your satisfaction is our top priority. Our dedicated team is committed to delivering exceptional customer service, going above and beyond to ensure your needs are met. Whether you have questions, concerns, or need assistance in finding the perfect pair of shoes, our friendly team is here to provide personalized support. Contact our Customer Service.
Contact info
France
- palladiumboots.co.uk
3.9
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Online ordering experience
Ordered the shoes on 29/11, only sent on 4/12, which only arrived on the 10/12. I paid £5 for this, which is quite expensive for such a long delivery time. Secondly, using Evri - the box specifically writes signed delivery - this obviously did not happen, the delivery person didn't even ring... I was home.
The shoes were a size too small, had to pay another £5 to return these.
All in all, £10 to try on a pair of shoes...
Never buying Palladium again
4 December 2025
Very good company all was good shoes…
Very good company all was good shoes great and size perfect very recommended
4 December 2025
Palladiumboots
Very nice item .I like them .very well packed . Worth money on item quality
10 December 2025
Wide toe box!
Finally a brand that gets it. Can easily wear these with toe spacers in. Look stylish too, nice work palladium, I'm impressed
14 December 2025
Unprompted review
Still waiting for my refund
I received the shoes that were way too small and sent them back right away. 2 weeks later no news of the refund although they have acknowledged they received the return. I contacted them and no answer. Waiting for my 135£…
28 November 2025
Unprompted review
Rip off company, do not use
Placed an order 13 days ago, they’ve taken my money and not shipped anything out. I have emailed three times and DMd and absolutely no response. They’re a rip off, don’t throw your money away.
11 December 2025
Unprompted review
No issues
I was a bit worried having read some negative reviews that the shoes would take ages to arrive, especially as I purchased them around Black Friday, but everything went smoothly and the shoes arrived within about a week.
1 December 2025
I didn't receive what I bought
I didn't receive what I bought, what's the problem... don't you know how to answer?
27 November 2025
Missing Order and NO Customer Service
I placed my order (the first time I have ordered from this retailer) on November 26th and it hasn't arrived - I contacted the customer services team twice and no response - so now I am giving this one last try in the hope someone actually contacts me or I will raise a case with my card provider.
11 December 2025
Unprompted review
Too small
My husband and I love palladium boots, we have a lot of them. This one I returned unfortunately… i ordered my usual size but they are too small ! Very disappointing. Quality seems good though.
27 November 2025
Really easy to order
Really easy to order, can take some time clearing customs but worth it
27 November 2025
Do not order
Ordered on the 30th of Nov, money is gone and zero update since. Customer service is extremely tough to join it seems (no phone, random email address of the parent company), and looking at recent customer reviews, many people are in the same situation, being ignored by the customer service with no delivery or refund underway. Stay away from this brand.
30 November 2025
Unprompted review
Unacceptable Service -No Delivery, No Response
I purchased the shoes on Nov 27 and it has been more than two weeks with absolutely no delivery. This is completely unacceptable. I send multiple email to the CS, and not a single one has been answered.
10 December 2025
Unprompted review
I return the item is cost 175£ about…
I return the item is cost 175£ about…
I return the item is cost 175£ about over 2 week now,you need refund my money now,you need to solve now,the company to bad service,any one DO NOT buy anything from this company
9 December 2025
Unprompted review
The stranger things trainers are awsome…
The stranger things trainers are awsome and with a great design i love the am so please i bought them
28 November 2025
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