Great boots - always comfy from the get go and no need to wear in. I think these are now my 7th pair! Only downside is the shipping time to the UK is relatively long (for example, I purchased on... See more
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Update 21st July - I received a reply from Customer Services, initially to say they couldn't contact the delivery company. When I responded to that email they replied saying I would receive a full... See more
Company replied
Nothing to complain about really. Would have been nice to have a quick delivery method though. Thankfully, they use UPS, so you know that you should get your parcel!
Beautiful boots! But… had to return. I bought a size 5/38. I am usually a size 5 but these were really too tight and small. Didn’t want to order another bigger size as had no guarantee they would fit.... See more
Company details
About Palladiumboots
Written by the company
PALLADIUM® UK Trustpilot Profile
Welcome to the official Trustpilot profile for PALLADIUM® UK
Thank you for sharing your review with us!
Over 75 years of crafting style-savvy, utility-inspired footwear has taught the French heritage brand Palladium a thing or two about building gear that lasts and has helped the brand earn its stripes in creating a uniform for the people.
From its roots in developing footwear for the French Foreign Legion in the 1940s to its evolution in supplying trek-ready options for the Great Outdoors, the road Palladium has traveled has connected the brand with a dizzying diversity of people, places, and cultures. In doing so, the decades traversed have instilled in Palladium an inherent respect for freedom, progress, and discovery.
Palladium's eco-conscious credentials inch ever closer to its 2025 goal of becoming 100% sustainable. In support of its ethical targets, each season the brand donates thousands of boots to global charities. And if the journey has equipped us with anything, it is a belief that life has so much to offer if you #daretodiscover.
We celebrate those who explore urban environments with a bold and audacious attitude. Embracing the unexpected everyday. Conform only to your own expectation. Be free and confident. Discover beyond boundaries. #DARETHEUNKNOWN
Customer Service Promise:
At Palladium UK, your satisfaction is our top priority. Our dedicated team is committed to delivering exceptional customer service, going above and beyond to ensure your needs are met. Whether you have questions, concerns, or need assistance in finding the perfect pair of shoes, our friendly team is here to provide personalized support. Contact our Customer Service.
Contact info
France
- palladiumboots.co.uk
3.9
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Package did not arrive
Package did not arrive - no response from email sent. Paid £135, and have no boots?!
12 November 2025
Still great boots, buying for more than a decade
Lovely customer service
Still great boots, been buying it for more than 10 years.
10 November 2025
Boots are far too small
Boots are far too small! I don’t have an evri drop off point nearest is 2 hours away. No other delivery options available. Emailed several times about this with no reply!!!! So I cant send them back for a refund!
18 November 2025
Unprompted review
Reply from Palladiumboots
Hello,
I am sorry for the inconvenience we can't find yoru order number with the information you provided here. Please make sure you write us to the email address here : hello@ksgb.com
Best regards,
Palladium Team
Really disappointed- tiny
Really disappointed. Upsized based on previous reviews and the boots still came up far too narrow to be wearable. Had to pay £5 to return them so I've essentially been charged to try on a pair of shoes- and subsequently bombarded with emails about leaving reviews, marketing and other nonsense. Lovely shoes but cannot be trusted to purchase online, waste of money.
3 November 2025
Reply from Palladiumboots
Hi,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience.
We understand how frustrating it must be to receive boots that don’t fit as expected, even after sizing up. Fit can unfortunately vary depending on the style, and we’re continually working to make our size guidance as accurate and helpful as possible.
We’re also sorry that you had to pay for the return — we know this can be disappointing, especially when the item doesn’t work out. Please feel free to contact our customer service team, as we may be able to assist you further regarding the return costs.
Regarding the emails, we never want to overwhelm our customers. You can unsubscribe at any time, and we’ll make sure your marketing preferences are respected.
We’re glad you liked the style of the boots, and we truly hope we can restore your confidence in purchasing with us in the future.
Palladium Team
Waterproof shoes for my…
Trying to find waterproof shoes for my wide of feet teen daughter! Success. Warm comfortable and dry.
3 November 2025
Customer services are terrible
Customer services are terrible. I’ve messaged & emailed them now 3 times & have not had any response or acknowledgment of my messages. This company use Evri for deliveries & Evri have not delivered my goods. So I’m now out of pocket & also without the boots I ordered. Customer support needs to improve. Your delivery process has failed & I require a refund
4 November 2025
Reply from Palladiumboots
Hi,
Thank you for your message. I completely understand your frustration, and I want to reassure you that we’ve taken care of the issue.
Your parcel was unfortunately declared lost by the carrier, which is why the delivery failed. As soon as we received this confirmation from the transporteur, we processed a full refund for your order.
You should already see the refund in your account, or it will appear shortly depending on your bank’s processing time.
We’re sincerely sorry for the inconvenience caused and remain at your disposal if you need any further assistance.
Palladium Team
Reply from Palladiumboots
Hello,
You parcel has been delivered on november 21st 2025, if not please come back to us asap here : hello@ksgb.com
Thank you,
Palladium Team
Quick delivery true to size super comfy…
Quick delivery true to size super comfy wore them everyday since they arrived, great colour. All perfect thank you
28 October 2025
Fast delivery from France.
Although the boots were ordered from a .co.uk website they actually come from France which almost put me off ordering.despatch however was the next working day and delivery within 5 days so super efficient and delivered fast
4 November 2025
I have been wearing them for decades…
I have been wearing them for decades and i find them very comfortable and they look good as well.
31 October 2025
Take a chance, they really are good.
Website was easy to use and navigate, buying options met my needs, boots arrived in good time and in excellent packaging.
Overall the product is of excellent quality and very comfortable. I am looking forward to seeing how long they last.
3 November 2025
Appalling customer service!
Appalling customer service!
Boots took 2 weeks to arrive.
Returned goods and got an email confirming they’d been received but still no refund 2 weeks later !
When questioned about this they stated my goods were still in transit, even though I’d had a previous email to say they’d received them ! It’s still in dispute. Will never purchase from them again.
14 October 2025
Reply from Palladiumboots
Hi,
Thank you for your feedback, and I’m truly sorry for the frustration caused.
I’d like to clarify how the return process works: once a parcel arrives at our warehouse, it must go through a verification stage where the items are checked and the refund is validated. This internal processing can take around 2–3 working days depending on workload.
In your case, although the return was received, the refund was issued shortly afterwards — it was fully processed on 13/11. You should already see the amount on your account, or it may appear shortly depending on your bank’s processing time.
We sincerely apologise for any confusion and inconvenience caused. If you need any further assistance, we’re here to help.
Kind regards,
Palladium Team
Boots look great, but come up very small
Boots arrives on time and likes great. Only thing with this brand of boot, more specifically the Pallasquad shape is that they come up very small, so buy a size up than what you usually would!
28 October 2025
Great pair of low profile trainers
Great pair of low profile trainers. Look quite industrial which is exactly the look I wanted.
31 October 2025
Hmmm
Hmmm. The suede areas had small stains on, and there was a poor glue section. Considering their price, I was not expecting that
31 October 2025
I have been wearing Palladium's for…
I have been wearing Palladium's for years. Simply love them. So comfortable and a quality product.
28 October 2025
No return refund or response from customer support
I bought a pair of boots which were returned due to being too small. Having recieved an email 14 days ago to say the refund would be processed I have still had no refund.
Despite emailing and messaging via the website after 10days, I have still heard nothing from the company and have no refund which is a concern.
4 November 2025
Unprompted review
Reply from Palladiumboots
Hello,
Thank you for getting in touch, and we’re sorry to hear about the delay with your refund.
In order to assist you, we’ll need to locate your order details, however, we’re unable to identify your purchase from this message alone.
Could you please contact us directly at hello@ksgb.com
and include your order number?
Once we receive that information, we’ll be happy to check the status of your return and ensure your refund is processed as quickly as possible.
Kind regards,
Palladium team
Great Boots
Great Boots , Very Very Comfortable & I’ve had quite a few compliments on their look.
I’d definitely recommend them ….
Cheers
21 October 2025
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