Palmetto State Armory Reviews 

My package was delivered to the wrong house I contacted ups and got nowhere contacted palmetto the next business day and they looked up my order and reshipped my package no bs got it taken care of in less then five minutes

Katrina was excellent she helped me with all my issues Excellent part of your team thank you

Marie did an excellent job of getting me an invoice and clearing up an online question I had. She was also very polite and helpful!

I had an issue with the post office (not Palmetto's fault) and Jessica was very helpful in determining where my order went. The order was returned to Palmetto after being sent back and forth to multiple incorrect cities - having never been sent to my town. Palmetto placed it on UPS truck scheduled for delivery tomorrow. Thanks Jessica!

Very nice and knowledgeable

It was the first time dealing with this store and it was a breeze from getting my guns to checking out. The only problem was I never got a email to tell me my guns were there.

The customer service representative, Venessa was awesome, she was patient and presented all the options regarding my dilemma. She made me feel like I was a priority, she stated that she wakes up in the morning with a great disposition. Thank you!

Melissa was very helpful over the phone. No complaints about her. Your cancellation policy needs to be revised. The fact that I was unable to cancel items I ordered less than 24 hours after they were placed, well before they were shipped, is terrible. It has now cost me over $50 to return less than $200 worth of items. That will definitely deter me from ordering anything from PSA in the future. Lesson learned..

Vanessa was very helpful and got the information I needed quickly

Marie confirmed exactly what I thought was a scam! I like to call to verify adds on social media and Maria was really nice and firmly to the point!

I had aims to build an 11.5 upper receiver so when I saw PSA had a sale for cheaper and seeing a bunch of 2A advocates and content creators vouch for the company I was very excited to say the least that a firearms company was for the people to exercise their 2A rights. However they took awhile to confirm the purchase (3 days) which I didn’t think was a big deal however they sent me an email saying they detected fraud on my their end. Mind you there was none on mine or on my banks. So PSA will happily take your money and make you wait just to say nevermind it’s potentially fraud and there is nothing you can say or prove that will change our minds so here’s your refund try again loser. What really is frustrating about this process and ordeal is that a 2A advocating company like PSA is making me feel like I’m dealing with government officials that oppose the 2nd Amendment, making me feel like I need to jump through hoops. Right now as it stands I feel like I should have just went with my original plan and build the entire upper myself or buy from reputable companies such as Primary Arms or BCM. Long story short I trusted PSA to deliver just to disappoint me and feel like they never changed as a company only saying keywords to get the masses looking their way.

Very responsive, great service, and timely shipping.

Price guarantee adjustment went smooth, easy and quick. Thank you.

Was extremely helpful and concerned about my issue, definite asset to your company

Aayush was courteous and knowledgeable.
He provided excellent customer support.

Needed to change FFL, sent an email, Melissa responded back within the hour and stated that the changes had been made. Thank you

First time ordering from Palmetto and wanted to know the process of shipping my order along with my firearm. Called customer service and immediately assured that everything was processed and gave me an ETA of shipping times! High level of customer service, explained everything answered all my questions and didnt rush me off the phone. Treated like a valued customer. I will be buying from them again!

Won’t combine orders so pay separate shipping fees and they are slow

Short ,sweet , no wasted time got the problem handled fast!!