Discovered Palome through social media a year ago - and I LOVE their clothes! I have bought 2 pairs of jeans - Temple plush most recently - gorgeous denim, hang beautifully and feel lovely. I also b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was so impressed by the packaging and quality of materials. My skirt arrived in a beautifully illustrated box, wrapped carefully in tissue paper. As it was my first order, I received a free gift whi... See more
Company replied
Very impressed with my delivery. My order arrived in a lovely box and the cardigan was packaged nicely inside with a nice fragrant. Appreciated the care and thought that has gone into to this. The... See more
Company replied
I have just received my first order from Palome & couldn’t be happier. The styling & quality I can’t fault. Order received very quickly, beautifully wrapped/boxed & a gorgeous free gift, thank you.... See more
Company replied
Company details
Written by the company
Timeless staples from the world's finest ateliers. Exquisite fibres and textures. Grade A Mongolian cashmere, Japanese and Italian denim, linen and organic cotton, crafted with care.
Contact info
United Kingdom
- hello@palome.com
- palome.com
4.7
Excellent
298 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Questionable refund process when a gift card is used - be warned
Update - Palome promptly confirmed that they have refunded me the £33 back onto my Visa card so I should see that in my account soon. Thank you and it was appreciated receiving a professional email from a real person. I still remain positive about the quality of clothes and I would order more.
Palome have stated that their policies are being updated to be more transparent about their refund process when split payment methods are used and a return is made. I believe split refunds will continue. The transparency will be really appreciated by customers especially in situations where the refund requested/ expected is for payments made above the value of the gift card used ie the customer has also used their own funds so might expect that amount to be refunded back to their original method of payment.
Up until now I've been very positive indeed about the clothes and customer service from Palome. However their refund process when a gift card is used is questionable and, I feel, dishonest. I used a £100 gift card to order a £100 jumper. At the same time I also ordered a £50 shirt that I purchased with my debit card - so the order totalled £150. As the shirt was too long I returned it. Rather than refunding me the £50 that I had paid for myself, Palome has split my refund and put £33 back onto the gift card and refunded my debit card with the remaining money ie around £17. Whilst I appreciate that a gift card purchase often means that refunds go back on that card, I did spend the gift card in full on the £100 jumper. So Palome has, without my consent and without a clear policy, made a decision to hold onto my own money. My gift card was not £133....
3 July 2026
Unprompted review
Reply from Palome
Hi Liza,
Thank you for taking the time to share your feedback, and we're very sorry to hear about your experience.
We completely understand why this was frustrating, especially as the refund outcome wasn't what you expected. That's certainly not the experience we want our customers to have.
We'd really like the opportunity to look into this further and review exactly how your refund was processed. If there's been an error, we'll make sure it's put right, and if it's related to the way our payment system allocates refunds, we'll explain it clearly and review whether we can improve this process and communicate it more transparently.
Thank you again for bringing this to our attention. We truly value your feedback and hope we can restore your confidence in Palome.
Best wishes,
Ilona
A brand that actually delivers
This brand is my new fave. Shipping times are very quick. Quality and cut are amazing - the fit is on point, and the materials are gorgeous. You get amazing clothes for the price they charge.
I made a return due to ordering two sizes to check which fit me best. The return process was very easy, and the refund was issued promptly.
I literally have no negative feedback to offer. Cant wait to see more drops and for them to (hopefully) expand into offering bags and shoes.
23 June 2026
Unprompted review
Reply from Palome
Hi Laura,
Thank you so much for your wonderful review.
We're absolutely delighted to hear that you've had such a positive experience with Palome,from the quality and fit of our pieces to the delivery and returns process. It means so much to our whole team to know we're delivering the experience we strive for.
We're especially pleased to hear you're excited for future collections! We'll certainly pass your suggestion for bags and shoes on to our design team, they'll be thrilled to hear it.
Thank you again for your kind words and support. We can't wait to welcome you back for our next drop.
Warmest wishes,
Ilona
Absolutely love my Palome jeans
Absolutely love my Palome temple jeans. Excellent quality and the classic style is just what I needed to update my wardrobe. I now have two pairs! The beautiful packaging and free scarf gift was an unexpected delight 🥰
1 May 2026
Unprompted review
Reply from Palome
Hi StephC,
Thank you so much for taking the time to leave such a lovely review.
We're delighted to hear that you're enjoying your Temple jeans and that you've already added a second pair to your wardrobe. Knowing that you appreciate the quality, timeless design and craftsmanship behind our pieces truly means a great deal to us.
We're also so pleased that the packaging and complimentary scarf made your experience feel even more special.
Thank you again for your kind words and for choosing Palome. We look forward to welcoming you back again soon.
Warmest wishes,
Ilona
Clothes seem very nice and very pleased…
Clothes seem very nice and very pleased with a cashmere cardigan I bought recently. However my second purchase was a dress which didn’t fit well so I returned it. I have been waiting for 2 weeks for a refund with no communication. I need to have more confidence in your return process to order from you again
27 June 2026
Unprompted review
Reply from Palome
Hi Brigit,
Thank you for your feedback, and we're truly sorry for the delay with your refund. This isn't the experience we aim to provide.
We've now processed your refund and have also contacted you directly. We appreciate your patience and are reviewing our returns process to improve it going forward.
Warmest wishes,
Ilona
My very lovely Cassis blouse has just…
My very lovely Cassis blouse has just arrived.. it was packed so beautifully and the box smelt amazing (what is that scent?) I also received a complimentary neck scarf which I love, thank you. I will definitely shop with you again ❤️ super fast delivery too!
23 June 2026
Unprompted review
Reply from Palome
Hi Joanna,
Thank you so much for your lovely review.
We're absolutely delighted to hear that your Cassis blouse has arrived safely and that you enjoyed the unboxing experience. It means so much to us to know that you loved the complimentary scarf as well.
The scent is one of our signature touches, so we're thrilled it made such a lovely first impression!
Thank you again for your kind words and support. We truly appreciate it and can't wait to welcome you back to Palome again soon!
Best wishes,
Ilona
I bought the delicious Madeleine…
I bought the delicious Madeleine cardigan in pink, and I'm delighted with it. The packaging was excellent, an attractive box and the lovely free little scarf. Thank you.
It's soft and easy to wear and shipping was swift.
8 June 2026
Unprompted review
Reply from Palome
Hi Trudy,
Thank you so much for your lovely review!
We're delighted to hear you're enjoying your Madeleine Cardigan and that the packaging, little scarf and swift delivery helped make your experience feel special. It's wonderful to know you're finding it soft, comfortable and easy to wear.
Thank you again for taking the time to share your feedback. We hope you enjoy your cardigan for many years to come.
Warm wishes,
Ilona
Delay receiving refund
Really like the quality of the products. However, been waiting 2 weeks for my refund now…
Update: refund has now been processed
5 June 2026
Unprompted review
Reply from Palome
Hi Emma,
Thank you for your feedback.
I'm very sorry to hear about the delay with your refund. While we aim to process all refunds within our stated timeframe, on rare occasions delays can occur due to return transit times or additional processing requirements.
I've looked into your case and can confirm that your refund has now been processed.
I'm delighted to hear that you've been pleased with the quality of the products, and I sincerely apologise that this part of your experience did not reflect the level of service we strive to provide.
Thank you again for your patience and understanding.
Warm wishes,
Ilona
Superb quality and service
Superb quality and service! I now have 10 pieces from Palome, each has exceeded my expectations, from dresses which flatter and fit, to their cashmere which is great quality, do soft, washes well and all at an unbelievable price point. The packaging rounds off a wonderful experience, you won't be disappointed!
1 June 2026
Unprompted review
Reply from Palome
Hi Jacqui,
Thank you so much for your wonderful review.
We're incredibly grateful for your support and are delighted to hear that your Palome pieces have consistently exceeded your expectations. Hearing that you now own 10 pieces from our collection truly means the world to us.
Thank you for your kind words about the quality, fit, packaging and value. It's exactly the experience we hope to create for every customer.
Best wishes,
Ilona
Great customer service
I’ve bought from Palome several times and customer service always go above and beyond. Such a nice contrast to other companies at the moment.
I recently requested my order be shipped early as I wanted to take the items on my honeymoon and customer service made sure they were shipped that day. The items were also gorgeous!
10 June 2026
Unprompted review
Reply from Palome
Hi Alex,
Thank you so much for your lovely review.
We're delighted we could help get your order to you in time for your honeymoon, and even happier to hear that you loved the pieces when they arrived.
Your kind words about our customer service mean a great deal to the team. Thank you for your continued support of Palome.
Best wishes,
Ilona
I gasped when I opened the box
I gasped when I opened the box. Beautifully packaged with attention to details. And the dress!!! Stunning and timeless. I received the packaged literally on the same day it was sent. Insane! Highly recommend.
4 June 2026
Unprompted review
Reply from Palome
Hi Lina,
Thank you so much for your lovely review.
We're delighted to hear you enjoyed the unboxing experience and that you love your dress. Knowing it arrived so quickly was the cherry on top!
Thank you for supporting Palome and for taking the time to share your experience with us.
Best wishes,
Ilona
First order and I’m delighted
Received my first order from Palome within two days of ordering. The Sorbonne and Danube cashmere sweaters were the beautiful quality and fit I was expecting - I am thrilled. What made it even more special was the beautiful scarf as a free gift and the pretty and beautifully fragranced packaging.
9 June 2026
Unprompted review
Reply from Palome
Hi Paula,
Thank you so much for your lovely review.
We're absolutely delighted to hear that you loved your first Palome order and that both the Sorbonne and Danube Cashmere Sweaters were exactly what you were hoping for.
It's especially wonderful to know that the scarf and our packaging helped make the experience feel even more special. We put a great deal of care into every detail, so feedback like this truly means a lot to our team.
Thank you again for taking the time to share your experience, and we hope you continue to enjoy your pieces for many seasons to come.
Best wishes,
Ilona
A touch of luxury that’s affordable ……
A touch of luxury that’s affordable … classic and elegant, what’s not to love?!
27 May 2026
Unprompted review
Reply from Palome
Hi Rebecca,
Thank you so much for your lovely words.
“A touch of luxury that’s affordable” beautifully captures the spirit of Palome, so this truly means so much to our team.
Best wishes,
Ilona
The best unboxing experience
The best unboxing experience; beautifully wrapped in scented tissue and quick delivery. I’ve eventually found a company that designs beautiful clothing with quality fabrics at an affordable price. The fit is perfect and the materials used attribute to the unique style. It’s my first order, but I’ll definitely be back! Thank you Palome
22 May 2026
Unprompted review
Reply from Palome
Hi B,
Thank you so much for such a thoughtful review.
We’re incredibly happy to hear your first experience with Palome felt so special, from the unboxing to the fit and fabrics. Reading messages like this truly means so much to our small team.
Thank you again for your kindness and support,we can’t wait to welcome you back again soon.
Best wishes,
Ilona
Beautiful clothes at a great price
I am absolutely obsessed with Palome. The quality for price is outstanding and their fabrics are all lovely - I’ve bought cashmere, linen, jeans etc, and they have really upgraded my wardrobe. Delivery is very fast and the customer service is great too. I will definitely be back for more!
22 May 2026
Unprompted review
Reply from Palome
Hi Charlotte,
Thank you so much for such a lovely review.
We’re incredibly happy to hear Palome has become such a special part of your wardrobe, and that you’ve been enjoying everything from the cashmere to the denim and linen pieces. Hearing that the quality, fabrics and experience have stood out to you truly means a lot to us.
Thank you as well for your kind words about our customer service and delivery experience.
We can’t wait to welcome you back again soon.
Best wishes
Ilona
First time buyer from Palome not received refund
I am a first time buyer from Palome and the quality seems good but my experience is let down by inconsistent sizing and terrible customer service.
I returned items in 2 boxes posted at the same time and Royal mail tracking shows they were delivered to palome at the same time. I have received notification of the return of the box containing 1 item but nothing for the box containing 4 items with a value of £165. I have contacted Palome via their contact form to chase it with the details and the tracking number but it hasn't even been acknowledged. They have no customer service phone number either.
I'm really disappointed with the experience and at the moment I don't trust that I will receive the money I'm owed - I will have to pursue a claim via my credit card company
14 May 2026
Unprompted review
Reply from Palome
Hi Sally,
Thank you for your feedback, and I’m very sorry for the frustration caused.
We did respond to your enquiry and can confirm the outstanding refund has now been fully processed for you.
We completely understand your disappointment, especially as a first experience with Palome, and we are currently improving our returns and refund systems to help avoid delays like this moving forward.
Best wishes
Ilona
Timeless and great quality!
Timeless, great quality - at affordable price. Their cashmere knits - when taken care of properly, are divine to wear. I rotate between 3 everyday! I also love their denim - the fit and wash are great!
1 January 2026
Unprompted review
Reply from Palome
Hi Monika,
Thank you so much for your lovely review. We’re so pleased to hear how much you’ve been enjoying both the cashmere and denim collections.
There’s something very special about finding those everyday pieces you naturally reach for again and again, so it means a lot to know your knits have become part of your routine. And we’re delighted the denim fit and washes have been such a success for you as well.
Thank you again for your support and kind words.
Best wishes
Ilona
I’ve made few orders from Palome and…
I’ve made few orders from Palome and loved each piece I’ve got! Packaging is so lovely and the smell when you open it is like no other brand. Customer cervice is great as well!
Highly recommend!!
13 May 2026
Unprompted review
Reply from Palome
Hi Наталья Гинц,
Thank you so much for your lovely review. We’re so pleased to hear you’ve been enjoying your Palome pieces and that each order has felt special from the moment it arrived.
It’s wonderful to know the packaging and little details have stood out to you, as we put a lot of care into creating that experience. Your kind words about our customer service truly mean a lot as well.
Thank you again for your support and recommendation.
Best wishes
Ilona
Fabulous customer service
Fabulous customer service - quick response to queries with a personal touch. Timeless pieces of clothing.
4 May 2026
Unprompted review
Reply from Palome
Hi ML,
Thank you so much for your lovely words. We’re so pleased to hear you’ve had such a positive experience with both our pieces and customer care.
Creating timeless wardrobe staples that feel effortless to wear is always at the heart of what we do, so your feedback truly means a lot.
Thank you again for your support.
Best wishes
Ilona
Gorgeous all round
Since my first purchase last year, I have bought many gorgeous items from Palome. All are excellent quality, stylish and elegant. The cashmere is wonderful, I live in it and the blouses and skirts are also stunning. I’ve only had one small issue which was rectified almost immediately.
I would 100% recommend Palome, the clothes are beautiful, the prices excellent value and the service is amazing.
15 May 2026
Unprompted review
Reply from Palome
Hi Ali,
Thank you so much for such a thoughtful review. It truly means a lot to hear how much you’ve been enjoying your pieces over time.
We’re so pleased the collections have become part of your everyday wardrobe, especially the cashmere. Your kind words about both the quality and service are incredibly appreciated by the whole team.
And thank you as well for your understanding regarding the small issue. I’m glad we were able to take care of it quickly for you.
We’re very grateful for your support and for recommending Palome so warmly.
Best wishes
Ilona
Great quality for the price
Great quality for the price! Love the jeans ! Delivery was quick. The return was slow but customer service was quick to resolve issues.
1 May 2026
Unprompted review
Reply from Palome
Hi Stella,
Thank you so much for taking the time to share this.
We’re truly delighted to hear how much you love the jeans and that your order arrived quickly.
I’m very sorry again that the return process felt slower than it should have, but I’m pleased our team was able to resolve this for you quickly in the end.
Your feedback genuinely means a lot to us and helps us continue improving every part of the experience thoughtfully.
We hope to welcome you back again very soon.
Best wishes
Ilona
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.