Discovered Palome through social media a year ago - and I LOVE their clothes! I have bought 2 pairs of jeans - Temple plush most recently - gorgeous denim, hang beautifully and feel lovely. I also b... See more
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Review summary
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I was so impressed by the packaging and quality of materials. My skirt arrived in a beautifully illustrated box, wrapped carefully in tissue paper. As it was my first order, I received a free gift whi... See more
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Amazing pieces of clothing. Excellent materials, tailoring, and style, at a reasonable price - finally! It goes to show that whichever brand charges you houndreds (and something thousands) for a pa... See more
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Very impressed with my delivery. My order arrived in a lovely box and the cardigan was packaged nicely inside with a nice fragrant. Appreciated the care and thought that has gone into to this. The... See more
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Company details
Written by the company
Timeless staples from the world's finest ateliers. Exquisite fibres and textures. Grade A Mongolian cashmere, Japanese and Italian denim, linen and organic cotton, crafted with care.
Contact info
United Kingdom
- hello@palome.com
- palome.com
4.7
Excellent
298 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The Royal Jeans
So I bought two pairs of jeans. The Carnaby and Royal intending to return one pair after seeing which one I preferred. Basically they're both great and I'm keeping them. To anyone else who is a size 16 and has a nightmare buying jeans this is for you. These have a flattering shape, I'm curvy and wide leg jeans can billow out and look ridiculous but these are not too wide, they retain the shape that you see on slimmer girls. They stretch out a tiny bit but not a lot. I'm 44"hip and 5ft 6" 31" inside leg. These fall to my shoe perfectly. The denim is really soft and looks great with a rolled ankle to create a barrel leg jean.
28 October 2025
Unprompted review
Reply from Palome
Bonjour Amanda,
Thank you so much for sharing such a thoughtful review — we’re thrilled to hear both pairs found a place in your wardrobe! It’s wonderful to know the Royal and Carnaby jeans fit so beautifully and bring both comfort and confidence.
Our design team will be delighted to read your feedback — creating denim that flatters every shape and feels effortlessly chic is exactly what we aim for.
Warm wishes,
Ilona
Truly French Luxury!
I have recently bought the most gorgeous wide leg jeans from Palome - the most comfortable and flattering jeans I've ever bought. I have also bought two cashmere cardigans, in mocha and pale brown, which have received so many compliments. Great products at good prices, well done and thank you!
20 October 2025
Unprompted review
Reply from Palome
Bonjour Rachel,
Thank you so much for your kind words — we’re delighted to hear how much you’re enjoying your jeans and cashmere cardigans. Knowing they’ve brought you both comfort and compliments truly makes our day.
We pour a lot of care into each piece to offer lasting quality at a fair price, so your message means the world to us.
Warm wishes,
Ilona
The legend of the Hounslow jeans
Another delivery, another very happy me, I have worn the Hounslow jeans every day since I got them, please, please can you make them in grey or black denim too, or both!! And soon, love you and very very happy to have found Palome x
12 October 2025
Unprompted review
Reply from Palome
Bonjour Pixie,
Your message absolutely made us smile — thank you! We’re so happy the Hounslow jeans have become such a favourite. It’s wonderful to hear how much you’re enjoying them, and we’ll be sure to share your request for grey and black denim with our design team.
We’re truly grateful for your kind words and loyalty — it means so much to have you as part of the Palome community.
Warm wishes,
Ilona
My Luxury Capsule Wardrobe
I’ve now bought thirteen pieces from Palome — and every single one has earned its place in my wardrobe. From the Florentine dress and Pimlico silk dress to the Versailles and Étoile cardigans, I feel like I’ve quietly built the capsule wardrobe I always dreamed of.
The Varenne silk shirts (I have both black and ivory) are the backbone of it all — beautifully draped, easy to care for, and versatile enough for everything from morning coffee to dinner out with my husband. The Danube cashmere sweater and Jasmine cashmere T-shirt feel weighty yet soft — you can sense the quality the second you touch them.
What I love most is the brand’s story and philosophy. Using downtime in the world’s best ateliers to create small-batch luxury feels exactly right for this moment — thoughtful, sustainable, and quietly confident. The pink stitch detail on every piece always makes me smile; it’s a lovely secret signature that reminds me someone really cared about the making.
As a coffee shop owner (and dog mum to four lively pups!) I live in practical clothes — but Palome has shown me that practical can still be elegant. I throw the Stratford skirt on with trainers and a knit in the morning, or the Rivoli body under a blazer for evening, and everything just works.
The packaging feels as luxurious as the pieces inside, and the customer service has been impeccable. I also love that new drops arrive every two weeks — it’s exciting but never overwhelming.
Palome has changed the way I shop: I’d rather have fewer, better things. Thank you for creating a brand that makes real women’s wardrobes feel chic again. I can’t wait for the next collection.
13 October 2025
Unprompted review
Reply from Palome
Bonjour Joanna,
Reading your words truly touched us — thank you. It’s so special to hear how each piece has found its place in your wardrobe and how Palome has become part of your everyday life. That balance of beauty, comfort, and confidence is exactly what we hope to bring to the women who wear our designs.
We’re especially moved by how you noticed the little things — the pink stitch, the feel of the fabrics, the rhythm of our small-batch drops. It means a lot to know that care resonates.
Thank you for your trust, your loyalty, and for sharing such a thoughtful story. It’s messages like yours that remind us why we do what we do.
Warmest wishes,
Ilona
The softest cashmere…..
My beautiful sweaters arrived only two days after ordering. They are the softest cashmere and feel wonderful to wear. Even the packaging is beautiful and so carefully packed
Thank you Palome, I’m so looking forward to wearing them x
24 October 2025
Unprompted review
Reply from Palome
Bonjour Gill Jay,
What a joy to read your message — thank you! We’re so happy your sweaters arrived quickly and that you love both their softness and the care in our packaging. Every piece is wrapped by hand in our London studio, so it’s lovely to know those details are felt.
We hope you’ll enjoy wearing your cashmere for many seasons to come.
Warm wishes,
Ilona
User friendly website with all required…
User friendly website with all required information available - prompt delivery in a high end packaging rendering the whole experience special and elevated.
3 October 2025
Unprompted review
Reply from Palome
Hi Gehane ,
Thank you so much for your wonderful words — we’re delighted to hear you enjoyed your experience with Palome. It means a lot to us that you found the website easy to use and loved the packaging — we want every parcel to feel truly special.
Warm wishes,
Ilona
Issue with returns
Ordered a pair of jeans and tried to return. Label wasn't generated and there is no way of redoing or retrieving it.
Customer service sent out a block response e-mail and despite many attempts to make contact have had no resolution.
23 October 2025
Unprompted review
Reply from Palome
Hi Cecelia ,
We’re so sorry to hear about your experience, that’s absolutely not the level of care we want for our customers. Please contact me directly at ilona@palome.com
, and I’ll personally look into what happened with your return and ensure it’s resolved right away.
Warm wishes,
Ilona
Fist class Palome
Palmerlome products are just gorgeous. They have a luxurious feel. They are really well made and feel fabulous to wear. The sizing is good and the packaging matches the brand. Always wrapped in tissue and come in a study box. It is like Christmas when it arrives.
17 October 2025
Unprompted review
Reply from Palome
Hi Suzie ,
Thank you so much for your beautiful words — we’re truly delighted you love your Palome pieces. We put so much care into every detail, from the fabrics to the packaging, so it means the world to hear it feels like Christmas when your order arrives!
Warm wishes,
Ilona
No fuss. Great customer service!
Amazing experience with customer service. Realised I had received a sweatshirt with a small fault. Reached out to customer services and they replied and resolved the issue within 24 hours. A new item was dispatched promptly. No fuss. No quibbles and generally just a great experience. Couldn’t fault their process. Thanks so much!
23 October 2025
Unprompted review
Reply from Palome
Hi Tessa,
Thank you so much for your lovely words — we’re so happy to hear your experience with our customer care team was smooth and reassuring. We always aim to make things right quickly and with care, so it’s wonderful to know that came through.
Warm wishes,
Ilona
Reply from Palome
Hi KL,
Thank you so much for your kind words — we’re thrilled you loved your pieces and that they reached you so quickly! Your support means a lot to our small team.
Warm wishes,
Ilona
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
I absolutely love my Palome jumper, it’s become my go-to for feeling cosy yet put-together, whether I’m heading into meetings or taking a quiet moment for myself. The quality is exceptional! Soft, beautifully made, and instantly elevates my mood. After five rounds of IVF, finding little things that make me feel like me again has meant the world, and this jumper honestly does that. It’s more than just cashmere. It’s comfort, confidence, and calm all in one.
8 October 2025
Unprompted review
Reply from Palome
Hi Natasha
Thank you from the bottom of our hearts for your beautiful words — they truly mean so much. We’re deeply touched to know your Palome jumper brings you comfort and confidence during such a meaningful time.
It’s more than just clothing for us too — it’s about creating moments of calm and joy, and we’re so grateful you shared yours with us.
Warmest wishes,
Ilona
Amazing service
Amazing service, fantastic quality jeans, great fit, best jeans I’ve ever bought
14 October 2025
Unprompted review
Reply from Palome
Hi Amanda,
Thank you so much for your lovely words! We’re thrilled to hear you love the jeans — knowing they’ve become your favourite pair truly makes our day.
We really appreciate you taking the time to share your experience!
Warm regards,
Ilona
Excellent customer service
My return went astray (with the carrier) and Palome refunded me immediately which was most welcome. I’m very impressed with this retailer and look forward to purchasing again.
20 October 2025
Unprompted review
Reply from Palome
Hi Sarah,
Thank you so much for your lovely words. We’re delighted to hear that everything was resolved smoothly and that your experience left a positive impression.
At Palome, we truly care about every detail — from how each piece is made to how every situation is handled. We can’t wait to welcome you back again soon.
Warm wishes,
Ilona
Love everything I got from Palome
Love everything I got from Palome — beautiful design, great quality and so easy to style.
Definitely one of my favourite brands!
18 September 2025
Unprompted review
Reply from Palome
Hi Yuliia,
Thank you so much for your wonderful message — it means a lot to us. We’re so happy to hear you love your pieces and that they’ve become part of your everyday style. Each design is made in small batches with the idea of timeless Parisian elegance in mind, so it’s lovely to know they’ve found a home in your wardrobe.
Warm wishes,
Ilona
Fantastic quality and beautifully…
Fantastic quality and beautifully packaged! Delivery was super speedy, and the products are made from top-quality materials. I even received a lovely free gift — what more could you want?
1 October 2025
Unprompted review
Reply from Palome
Hi Charlotte,
Thank you so much for your kind words — we’re thrilled to hear how much you loved your order. Every detail, from the fabrics we choose to the way each piece is wrapped, is meant to bring a little joy to the experience.
Warm wishes,
Ilona
I wanted to order a jumper but sizing…
I wanted to order a jumper but sizing only goes up to a 14, I am a 16, standard size these days , will you be getting bigger sizes ?
The company have advised me bigger sizes coming soon , hopefully be nice if before Christmas as just wanted a round neck jumper.
18 October 2025
Unprompted review
Reply from Palome
Hi Mrs Cowan,
Thank you so much for your feedback — we completely understand your frustration.
We’re a small and growing brand, and because we produce in small, carefully made batches, it takes us a little time to expand our size range.
That said, we’re actively working on it — we’ve launched size 16 in our best-selling Temple jeans, and sizes 16 & 18 in our Camille cardigan. You might like to take a look at these while we continue to grow.
Please bear with us a little longer — more sizes are coming very soon as we work to make Palome truly inclusive for everyone.
Thank you again for your patience and for supporting a young, independent label.
Warm wishes,
Ilona
Luxurious cashmere sweaters!
I have purchased a couple of beautiful cashmere sweaters recently. I was delighted with the swift delivery and beautiful packaging. The cashmere sweaters are so soft and luxurious, and very good value. I would highly recommend. I am looking forward to my next purchase. More colours for the turtle neck sweaters please!!
17 October 2025
Unprompted review
Reply from Palome
Hi Jenny,
Thank you so much for your lovely message. We’re so happy to hear how much you’re enjoying your cashmere sweaters — they’re truly special pieces, made to feel soft, luxurious, and timeless. It’s wonderful to know the packaging and delivery added to your experience too. And thank you for the colour suggestion — our design team will be delighted to hear it!
Warm wishes,
Ilona
Wonderful Palome
I don’t normally write reviews but the quality of product and service is exceptional. My first order but definitely not my last. Well done Palome ! The cut, quality and price …. Wonderful
13 October 2025
Unprompted review
Reply from Palome
Hi Sasha,
Thank you so much for taking the time to share this — it truly means a lot. We’re delighted that your first Palome experience has been such a positive one. Every piece is made in small batches with care and attention to detail, so it’s wonderful to know that the cut and quality have stood out to you. We can’t wait to have you back again soon.
Warm wishes,
Ilona
Palome is brilliant
Palome is brilliant! I bought the Montparnasse cashmere jumper and I love it! Very good quality. I would definitely recommend!
8 October 2025
Unprompted review
Reply from Palome
Hi Inga,
Thank you so much for your lovely review. We’re so happy to hear how much you love your Montparnasse cashmere jumper — it’s one of our favourites too. It’s wonderful to know the quality and feel have met your expectations, and we truly appreciate your recommendation.
Warm wishes,
Ilona
A great find
A great find! So pleased with recent purchases. Beautiful quality, fast delivery and very well priced.
16 October 2025
Unprompted review
Reply from Palome
Hi Anna,
Thank you so much for your kind words. We’re thrilled to hear you’re pleased with your pieces and that the quality, delivery, and value all lived up to your expectations. It’s always a joy to welcome new customers who discover Palome and love what we do.
Warm wishes,
Ilona
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