I have ordered many of P&Co products and I just cannot get enough of them! The fabric and fit is perfect, I absolutely love the waist adjusting button on the trousers, I have always struggled to find... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time ordering with P&Co. I ordered two t-shirts for my brother in law. They’re really nice thick cotton, very good quality at a very reasonable price. Customer service I received after ne... See more
Company replied
My favourite clothing brand of all time - I'd shudder to think how much I've spent with them! I've Been shopping with P&Co for 10+ years, and they've gone from strength to strength in terms of des... See more
Company replied
Company details
Written by the company
At P&Co, we believe in a conscious mindset. We don't just strive for quality in our clothing and goods, but in everything we do. Our brand is rooted in Birmingham's creative heartbeat, the Jewellery Quarter - a place synonymous with quality. We're inspired by its historic, hardworking, and hardwearing attitude, which fuels our passion for creating clothing that will stand the test of time. We want to hear about your P&Co experience and how we can continue to create products that you love.
Contact info
Unit 104 The Argent Centre, 60 Frederick Street, B1 3HS, Birmingham, United Kingdom
- hello@pand.co
- pand.co
4.0
Great
843 reviews
Replied to 33% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Order number #554227
I own various items from them, all of which are good quality and I love. However I ordered two items on the 29th with standard 2-4 working day delivery. As of today I am yet to receive them.
I have emailed then and messaged on the live chat and had no response. I am yet to receive a email confirming my order has been shipped.
Can you please assist or I will have to contact my bank to claim the money back as i have paid for goods and have not recieved them.
29 January 2026
Unprompted review
Reply from P&Co
Thank you for getting in touch, and we’re sorry to hear that you’ve had a disappointing experience.
We’d like to clarify that the item you ordered was a pre-order, which is why it had not shipped immediately. This information is clearly displayed on the product page at the time of purchase.
The good news is that all pre-order items have now shipped today, so your order should be with you very soon.
We have carefully searched our system using your order number, email address, and name, but unfortunately we’re unable to find any previous correspondence from you. This is very troubling, we’d really like to understand what may have happened.
If possible, could you please forward or attach any emails you sent to support@pand.co, so we can investigate this further and ensure nothing has been missed?
Thank you for your patience, and we look forward to resolving this for you as quickly as possible.
Love my jumper
Love my jumper, great service and delivery, would 100% recommended
26 January 2026
Unprompted review
Reply from P&Co
Hey Alice
Thank you so much, so pleased to hear your positive feedback! 🙏
Scam!!
I returned clothes in the first week of December and they supposedly transfered back the money. I never received this and they are not cooperating on finding out where the money is, nor their partner Reveni. They also don't provide a phone number that you can contact and they ignore emails. Massive scam!!
29 January 2026
Unprompted review
Reply from P&Co
Hey Marco
We understand how frustrating this situation is, and we genuinely empathise, we’re just as keen as you are for this to be resolved.
As Beau explained when you first contacted us, your instant return was processed on the same day you submitted it. Since then, we’ve liaised with our returns provider, Shopify, and our accounts team, all of whom have confirmed that the refund was successfully issued. We’ve also shared this confirmation with you as proof.
At this stage, all parties have advised that the next step is to raise this directly with your bank, as the funds have left our system and are no longer within our control.
We’re happy to continue supporting you with any documentation your bank may require to help resolve this as quickly as possible.
Always amazing
I've ordered from P&Co several times and have always had quick service and easy returns. The sizing is described really well and the fits are made to last. I'm a forever customer.
28 January 2026
Unprompted review
Reply from P&Co
Hey Lisa
That's so great to hear, thank you for taking the time to write a review - we appreciate you!
I’ve made three or four orders now over…
I’ve made three or four orders now over the last couple of years and have always been impressed with the speed of delivery & quality of items. I think the price point is fair as well.
27 January 2026
Unprompted review
Reply from P&Co
Hey Jamie
Thanks so much for your continued support & for taking the time to write a review - it's much appreciated!
We’re so glad you’ve been happy with the delivery, quality, and pricing. It means a lot to hear, and we can’t wait to have you back for your next order!
Own a few pieces from P&Co
Own a few pieces from P&Co. Love the carpenter pants fits great and the quality is fantastic. Also fast shipping to Ireland
30 December 2025
Unprompted review
Reply from P&Co
Hey Gavin
Thank you so much for taking the time to let us know about your experience - it really means a lot!
P&Co experience
Whenever I have ordered from P&Co i have received both a high quality item as well as a first class service. Their loyalty program is also second to none in my opinion. Rewarding you as much as possible and letting you be part of exclusive events and priority for sales etc.
27 January 2026
Unprompted review
Reply from P&Co
Hey Tom
Thank you so much for your kind words! Great to hear you are enjoying the Loyalty Program ☺️
amazing quality and brand
I have been using p&Co for a couple of years now.
Their crafted collection- heavyweight cotton tee’s are exceptional, they are my main wardrobe staple, I have all colours now. And thy wash and last as if new each time!
1 December 2025
Unprompted review
Reply from P&Co
Wow, thanks so much! We’re so happy our tees have become your go-to wardrobe staples and that they’re still looking fresh wash after wash.
Great, high quality products
Great, high quality products. I've been buying from them for several years with no issues and I'll continue to do so.
26 January 2026
Unprompted review
Reply from P&Co
Hey Adam
That's great to hear
Thank you so much for your ongoing support - It's really appreciated!
Great gear
Great gear, really well made. Been a customer for a few years now and always happy with the quality and attention to detail from P&Co.
5 January 2026
Unprompted review
Reply from P&Co
Hey David
Thanks so much for sticking with us over the years!
We’re thrilled to hear you’re happy with the quality and attention to detail, it means a lot. We really appreciate your support!
Awful customer service - avoid!!!
Great products, AWFUL customer service.
I have been trying to resolve an order issue that has been ongoing for well over a month. It took four emails for them to even replyfor the first time.
Their website "live chat" is a complete lie - it just leaves a message they can take days to respond to.
The company that they outsource their returns and exchanges to (Reveni) is also extremely poor. If you have any issues with your exchanges, they will ignore your emails and chase you like a debt collector, even if you have resolved the issue and don't owe anything. P&Co have confirmed that everything is in order, and I am still being chased by them.
I don't know why a retailer that is, bluntly, not cheap, and is trying to position itself as quality is associating itself with such a dodgy and nasty company.
18 January 2026
Unprompted review
Reply from P&Co
Hey Owen
Thank you for your message, and we’re very sorry to hear about your recent experience with our returns process.
We completely understand how frustrating this must have been. Please be assured that we have raised this issue directly with our returns provider, and your feedback has been incredibly helpful in highlighting where improvements are needed. We genuinely appreciate you taking the time to share your experience, as it helps us make things better for all our customers.
Regarding our slower response times, we experienced a number of issues beyond our control during the peak period, which significantly impacted how quickly we were able to reply. We did our best to keep customers informed and have been working hard to return to our usual service standards as quickly as possible.
Thank you very much for your patience and understanding
Thank you for your patience
Quality
Quality, design, collections.
I do keep an eye on what's on the market, but still coming back for good reasons.
26 January 2026
Unprompted review
Reply from P&Co
Hey Michele
Thank you for your feedback and for coming back to us again and again!
Reply from P&Co
Thanks Matthias!! We'll keep it up
Been buying from P&Co for years and…
Been buying from P&Co for years and it’s always been spot on. High quality clothes and good delivery. Their family tier gets you early access to new ranges and deals.
26 January 2026
Unprompted review
Reply from P&Co
Hey James
Thanks for your kind feedback & welcome to the P&Co Family!
100% Recommend
Been a customer of P&Co for years, products are always top quality, regular new releases and brilliant delivery service. Whenever I’m looking for something new, P&Co is the first place I check out
26 January 2026
Unprompted review
Reply from P&Co
Hey Calum
Thanks so much for your support over the years!
We’re thrilled to hear you enjoy our new releases and that we’re your go to spot for something new
Love!
Incredible quality products and always had great customer service, love this brand!
26 January 2026
Unprompted review
Reply from P&Co
That's awesome to hear! Thank you so much for your feedback
Excellent quality items and fast shipping
Have purchased a few times from P&Co, usually ordering 1 or 2 items at a time as they are a little pricey! Sizes run true and the quality has been excellent so far and worth the price. Bought a cardigan from them that was too large that I sent back for a replacement, everything ran extremely smoothly using the online return tool. I sent back the XL and they shipped out a Large, the whole process taking just a few working days. Will happily continue to buy from them!
31 December 2025
Unprompted review
Reply from P&Co
Hey Richard
Thanks so much for your kind words!
We’re really glad the sizing and quality have worked well for you, and that the return process was smooth.
We can’t wait to have you back for your next order
Quality, Value, Service
My favourite clothing brand of all time - I'd shudder to think how much I've spent with them!
I've Been shopping with P&Co for 10+ years, and they've gone from strength to strength in terms of design, quality, value & service. Excellent returns policy if needed, and genuinely great value.
5 January 2026
Unprompted review
Reply from P&Co
This honestly means the world to us, thank you!
10+ years is wild! So grateful you’ve stuck with us through the journey and noticed the growth in design, quality and service, that’s exactly what we’re aiming for.
Thanks for the love and the continued support!
Amazing quality and quick delivery…
Amazing quality and quick delivery every time
26 January 2026
Unprompted review
Reply from P&Co
Thank you for your feedback - It means a lot!
Generally great quality clothes
Generally great quality clothes, although I’ll say I think the men’s stuff outperforms the women’s in terms of wear and tear (though my experience is limited to t-shirts)
Anything I have ordered has always arrived super quick, and the one time I needed to return something it was very simple and I received a refund really quickly, their loyalty scheme is one of the better ones I’ve experienced, and usually have really good sales
24 January 2026
Unprompted review
Reply from P&Co
Thanks so much for the detailed feedback, we really appreciate it!
Glad to hear you’ve had good experiences with delivery, returns, the loyalty scheme and sales.
And thank you for the honest note on quality too, especially around the women’s tees. We’re always looking for ways to improve, so feedback like this genuinely helps us make things better.
Thanks again for taking the time to share it
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