Pandle Reviews 

Amazing service from Kieran today, I was really struggling with an opening balance and he talked me through it very patiently, I felt like he wasn't trying to rush me and explained it very clearly!

Connor online was patient and superb in resolving my problem and not giving up! Well done Connor!

Happy with the services received from Pandle team. Big thanks to Amelia Huber-Christian for timely review of my profile and providing valuable feedback.

A good service from Andrew but a bit too long for chatting with AI agent then Human agent.

Have been using Pandle for a couple of years - easy to use and very economically priced. If there are any issues during working hours, it is always easy to get help using Livechat. Thanks to Connor for resolving issues really quick

Having recently transferred my accounting systems to Pandle, I have had some teething problems, especially when you're changing systems mid year. However, the recent experience with Connor, from the helpdesk, has been exceptional. He provided step-by-step guidance on how to enter receipts against customer invoices where there are deductions for fees and charges and the amount is less than the invoiced amount. Incidentally, the AI help Luca, is also very good for most standard queries. Response times on help is generally within 15 mins during working hours. I would recommend Pandle as a good basic bookkeeping system at a low cost.

Ben resolved my problem within minutes after the ChatBot was unable to. Always great to have a human interaction. Thanks Pandle for providing both!

very clunky and not user friendly at all...

Overall, it does the job ok, but not great. Very basic. Frustrating to use. Lack of sufficient up-to-date help articles.

Having tied myself up in knots, Kieran sorted it in no time at all by clearly explaining something that was counterintuitive.

Thank you.

Absolutely useless platform - constant issues including a major outage this week where you couldn't send invoices which is absolutely crippling to businesses. Yet throughout all this, no emails to customers advising of the issue, their status page is silent and suggesting everything is great, they lack empathy on live chat at the significant impact on your business, they just don't care.

Issues I reported when I first joined up remain a problem over a year later. It seems apparent to me that all development is outsourced to some low cost agency and all they do is shuffle tickets back and forth.

They give the software away free with their accountancy services, but after having stuck with it this long under the naive belief that they would improve, it's clear that I need a grown up partner rather than an amateur one.

If you take your business seriously and need to do basic every day matters like sending invoices, handling receipts easily etc then do yourself a favour and steer well clear.

I cannot even create an account!!! Absolutely nuts! Attempted to register, that was an issue. Tried to log in and it said I needed a confirmation email...asked for one...said there is something wrong. GIving up!

Pandle was recommended to me a couple of years ago when quickbooks had become a joke. Initially I was impressed with the software ,support and the cost.
In recent weeks the serious issues are weekly if not daily.
Bank transactions missing, unable to send invoices to customers or simply unable to log in. These are all problems and glitches that can occur with ALL platforms , however where Pandle is different is that their AI assistant Luca is quite happy to blame the user and suggest fixes that can cause more harm than good.

UPDATE....Still cant send invoices to customer,Luca still blaming me and suggesting useless fixes. IT IS WORRYING AS A BUSINESS OWNER THAT THESE COMPANIES QUICKBOOKS,PANDLE,ETC HAVE TO BE USED FOR MTD RETURNS WHEN THEY CAN'T BE RELIED ON FOR EVEN THE MOST BASIC OF TASKS

Started of well and had good one to one support. Now around 8 months in and its having a few issues. That combined with no admin help over the phone anymore is very frustrating. This software is good when it works but its not been working on 2 seperate accounts of mine for quite some time now. Very deflating given the hassle it is to set up initially. On two seperate accounts the balance is miles out compaired to actual bank account balance there's serious issues with this software pulling in the bank feeds. Unless this improves I will be moving very shortly 👎

This software is cumbersome to use, has limited functionality and balances take hours to update. This is a good advert for. We will be transitioning to Zero or Quickbooks.

I've to say I was scared when I realised I would have to learn Pandle, a completely new software. Thankfully Luca was there to help me along the way. I sure could not have done the first entries let alone connect my bank account to pandle if Luca had not been there. A big thank you to Luca. Whoever needs to learn Pandle need not worry. I'm proof it can be done even at my tender age of 72!

Very disappointing support, after almost 2 weeks they haven't fixed a simple feed issue and need to upload manual transactions every time. Unfortunately my overall experience has been very bad. Today with AI you can find so many better options.

Andrew was very helpful and patient with me as I'm a new user to Pandle. Thanks

I own a European business selling in the UK.
The UK Gov is requesting a software to manage VAT. I have used Pandle and when it was too complexe, their customer service person, Connor, has been incredibly helpful in a matter of minutes.