I purchased 8 Cellplastkartong 70x100 svart and when they came the box was ripped and the corners of all of them were bent. The colleagues I purchased them for decided to not return them, but we were... See more
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See what reviewers are saying
I mostly think Panduro offers great products to reasonable prices with a wide range for both new and experienced creators. Of my total amount of orders 5/% wasn't good enough. On a couple of prod... See more
Company replied
I’ve had a mixed experience with Panduro, but overall, I’m quite satisfied. They offer amazing products, and the in-store service, especially from the staff at St Nygatan, is fantastic—truly service-m... See more
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I placed my first order right after Christmas. The delivery took a bit longer and one item was missing from the package when it arrived. The customer service was very helpful and sent the missing item... See more
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Company details
About Panduro
Written by the company
Panduro makes the world more creative, sustainable, and fun!
When you want to paint & draw, sew & knit, create & decorate, make jewelry & accessories, refurnish & refurbish, or simply just spend memorable quality time with your family and friends, always feel most welcome to visit us at panduro.com or in one of our many stores. With more than 15.000 articles in our assortment you will always find something for everyone!
Our customer club "We are Panduro" is the natural place for all our members; professional artists as well as all hobby creators. This is where you find the best available offers of a large variety of the most popular brands, helpful tips & tricks, new ideas, lots of inspiration, and last but not least the very latest trends in every season and holiday of the year!
Welcome to be a part of our creative and mindful world of arts & crafts! Let´s have fun together!
Follow us for inspirationVisit: Panduro.com
Contact us
Sweden
E-mail: customercare@panduro.se
Phone: 040-22 30 70
Denmark
E-mail: customercare@panduro.dk
Phone: 7015 0105
Norway
E-mail: customercare@panduro.no
Phone: 69 36 45 00
Panduro
Written by the company
- Since 1954
- Panduro has been active in Scandinavian hobby & crafts since 1954.
- More than 15.000 articles
- We offer a total assortment that includes everything required for anyone who loves to create with their hands.
- 365 day return policy
- Members of We are Panduro have 365 days full returns.
- Free shipping
- We offer free shipping for orders over 599SEK/NOK & 399DKK
Contact info
Sweden
- panduro.com
4.5
Excellent
16k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Panduro
Hello Amina,
Thank you for your positiv feedback!
Kind regards,
Panduros Customer Care
Good service and fast delivery, but…
Good service and fast delivery
But the item that I’ve ordered didn’t satisfy my waitings.
Would be nice to have more detailed descriptions of the items in the shop.
24 May 2023
Reply from Panduro
Thank you for your feedback. It´s important for us.
Regards,
Panduros Customer Care
Reply from Panduro
Hello
Thank you for your positive feedback.
It is always great to hear when our customers are happy and satisfied.
With best regards
Panduro Customer Care
They didn’t send it.
14 May 2023
Reply from Panduro
Hi Suzanne,
Thank you for your feedback! We will get back to you through e-mail.
Kind regards,
Panduros Customer Care
fast delivery and good support
10 May 2023
Reply from Panduro
Hej,
Thank you so much for your feedback and welcome back.
Regards,
Panduros Customer Care
Reply from Panduro
Hello
Thank you for your positive feedback.
It is always great to hear when our customers are happy and satisfied.
With best regards
Panduro Customer Care
Reply from Panduro
Hej Elias,
Tusind tak for din feedback.
Med venlig hilsen
Panduro Customer Care
God kvalitet og hurtig ekspedition
16 April 2023
Reply from Panduro
Hej Helle,
Tak for din positive feedback.
Hvor er vi glade for at høre at du har modtaget din ordre hurtigt, og at kvaliteten levede op til forventningerne!
Med venlig hilsen
Panduro Customer Care
Reply from Panduro
Hej Melanie.
Tak for din feedback.
Det glæder os at høre at du har modtaget din ordre hurtigt og er glad for den.
Med venlig hilsen
Panduro Customer Care
I noticed Kreatima and Panduro charge…
I noticed Kreatima and Panduro charge same product often 20-30% higher than other art supply stores in town. It is a disappointment.
5 March 2023
Reply from Panduro
Thanks for your feedback, it is important for us. We will take this matter further.
Regards,
Panduros Customer Care
1 star for spamming customers with…
1 star for spamming customers with Trustpilot requests
26 March 2023
Reply from Panduro
Hello Mohammad,
Thank you for your review!
Regards,
Panduros Customer Care
very disappointed
I oredred Fransk karton 500x650 hvid - each piece is 37kr- came completely ruined and wrinkled- impossible to use, also dirty. It wasn't packed properly - just thrown in the box- so obviously after transportation it came ruined. It's expensive paper.
I wrote an email with eth picture - no reply.
5 April 2023
Unprompted review
Reply from Panduro
Hello Natalia,
Thank you for your post!
We would like to conect with you as we would like to help, we can unfortunately not find an e-mail from you. Would you please contact us on our e-mail address, customercare@paduro.dk
Kind regards,
Panduros Customer Care
God service 😉
8 March 2023
Reply from Panduro
Hej Rikke,
Tak for din positive feedback.
Vi er rigtig glade for at høre at du finder vores service god!
Med venlig hilsen
Panduro CustomerCare
I love this shop ^^ fast delivery and…
I love this shop ^^ fast delivery and all like it should be. Thank You :D
9 March 2023
Reply from Panduro
Thank you so much for your feedback and welcome back.
Regards,
Panduros Customer Care
Great collection of beads
Great collection of beads!
I was in the middle of a beading project and found the rainbow package
Of assorted beads on sale. They came quickly and it’s a fantastic selection. I had to order the black/white and metallic ones too!
28 February 2023
Reply from Panduro
Hello Tamara,
Thank you for your positive feedback!
Kindly,
Panduros Customer Care
👍👍👍👍👍!!!!!!!!!!!!!!!!!!?
20 March 2023
Reply from Panduro
Hej,
Tack för din kommentar!
Vänligen,
Panduros Customer Care
Reply from Panduro
Hi Dany,
Thank you for your positive feedback!
Kind regards,
Panduros Customer Care
Great experience !
I found my favorite Pentel mechanical pencil here. Great quality, nice service :)
15 March 2023
Reply from Panduro
Thanks for your feedback and welcome back.
Regards,
Panduros Customer Care
Reply from Panduro
Hi Fatma,
Thank you for your feedback!
Regards,
Panduros Customer Care
God og hurtig ekspedition
13 February 2023
Reply from Panduro
Hej Anna,
Tak for din positive feedback.
Det er altid dejligt at høre, når vores kunder er glade og tilfredse.
Med venlig hilsen
Panduro Customer Care
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