Salzburg Panorama Tours  Reviews 6,218

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 721 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, engaging personalities, and ability to make the tours fun and memorable. Many highlight the excellent service, noting the well-planned itineraries and the opportunity to visit beautiful locations. The overall user experience is frequently described as enjoyable, with many appreciating the interactive elements like sing-alongs. However, some people were dissatisfied with specific aspects, such as a tour guide being perceived as rude or uninformative. A few others mentioned concerns about bus drivers' conduct, with some concerns raised about their driving. Additionally, some customers felt the tour lacked the expected lively atmosphere or wished for more time at certain locations.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their knowledge, friendliness, and engaging nature. Many... See more

Location

Users describe positive interactions with location, particularly enjoying the beautiful places where the... See more

Service

Reviewers highlight positive aspects of service, with many praising the tours as a joy from start to finish,... See more

User experience

People report positive experiences with user experience. Customers frequently praise the guides for making... See more

Holidays

Customers had positive experiences with holidays, particularly the Sound of Music tour, which many described... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was an amazing day! Hallstat is beautiful, but I was especially looking forward to the Sound of Music Tour. It was AMAZING! So much fun! Both guides (Susi and Jose’) were great, friendly, ful... See more

Company replied

Rated 5 out of 5 stars

Went on the Sound of Music tour. What a way to spend my birthday! The tour was a joy from start to finish. Jose was extremely knowledgeable and it was so interesting to hear his stories about meeting... See more

Rated 5 out of 5 stars

Our tour conductor, Mitch, was knowledgeable and engaging, and despite the rather cold, rainy day kept us enthused with his great energy and positivity. We were lucky to have him as our guide! We had... See more

Company replied

Rated 5 out of 5 stars

I enjoyed the Original Sound of Music Tour far more than I had expected. I am not a fan of coach tours as a rule, nor is The Sound of Music my favourite musical, but this tour was great fun. The Austr... See more

Company replied


Company details

  1. Tour operator
  2. Travel agent

Written by the company

Salzburg Panorama Tours offers 365 days a year sightseeing tours in Salzburg and make your city trip simply unforgettable ! We are proud to have the "Original Sound of Music Tour" in our program as well as tours to Hallstatt and the Eagles Nest.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Replied to 100% of negative reviews

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Rated 4 out of 5 stars

A full day experience, would recommend half

The guide was lovely and informative however quite a long time dropped off in locations that felt a little wasted at times. Group had to ask for suggestions on what to do and where to go, expecting to receive recommendations. We did the full day hallstat and sound of music tour. We were a little disappointed in the sound of music component of the tour. Expected a larger bus with atmosphere and excitement. Of course being in winter brings a different experience. The sound of music tour followed a similar road as the morning tour with same stories and would've thought would have incorporated both into one. Would not recommend the sound of music tour but would recommend the hallstat tour.

3 February 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Dear Guest,

Thank you for sharing your detailed feedback. We’re pleased you enjoyed the Hallstatt tour and found the guide informative. The Super Saver combines two separate tours with different formats, which is outlined in the tour description on our website, and winter conditions can naturally affect atmosphere and timing. We appreciate your comments and will use them to further refine guest communication and expectations.

Warm regards,
Your Salzburg Panorama Tours Team

Rated 5 out of 5 stars

Fantastic salt mine (and surrounds) trip

Miklob was an excellent and knowledgeable guide with a great sense of humour- thoroughly recommend

1 February 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Dear Jane,

Thank you for your lovely feedback. We’re thrilled you enjoyed the salt mine trip and Miklob’s knowledge and great sense of humour. It’s wonderful to hear you would thoroughly recommend the experience!

Warm regards,
Panorama Tours Team

Rated 5 out of 5 stars

Sound of music tour

Birgit was delightful and enhanced our trip with her beautiful voice and funny stories.

1 February 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Dear David,

Thank you for your kind words. We’re delighted to hear that Birgit’s beautiful voice and stories added something special to your Sound of Music tour.

Warm regards,
Panorama Tours Team

Rated 5 out of 5 stars

Sound of music tour

The tour guide and content were wonderful Mitch was enthusiastic, passionate, interesting and just made the tour fun and light hearted. It was a wonderful experience for our group of 13 American tourists.

30 January 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Dear Russell,

Thank you for your wonderful feedback. We’re delighted that Mitch’s enthusiasm and passion made the Sound of Music tour such a fun and memorable experience for your group. We truly appreciate you sharing this with us.

Warm regards,
Panorama Tours Team

Rated 5 out of 5 stars

A lovely tour in a mini-van

A lovely tour in a mini-van and a very nice tourgide. Learned a lot.

29 January 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Dear Hedi,

Thank you for your kind feedback. We’re delighted you enjoyed the mini-van tour and learned a lot from your guide.

Warm regards,
Panorama Tours Team

Rated 5 out of 5 stars

Our guide and the music!

28 January 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Dear Mike,

Thank you for your feedback. We’re thrilled you enjoyed both the guide and the music on your tour!

Warm regards,
Panorama Tours Team

Rated 5 out of 5 stars

Guide was friendly and well organised

Guide was friendly and well organised

26 January 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Dear Ilana,

Thank you for your kind feedback. We’re glad to hear you found the guide friendly and well organised. We truly appreciate you taking the time to share your experience.

Warm regards,
Panorama Tours Team

Rated 5 out of 5 stars

Excellent

Excellent.
Great tour and beautiful way to see parts of Salzburg.
Ilenka was a phenomenal guide and choir leader. 🙏

24 January 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Dear Jim,

Thank you for your excellent feedback. We’re delighted you enjoyed the tour and the beautiful sights around Salzburg. It’s wonderful to hear that Ilenka made the experience so special with her guiding and choir leading!

Warm regards,
Panorama Tours Team

Rated 5 out of 5 stars

Phillip was extremely knowledgable

Phillip was extremely knowledgable, particularly in some of local history and trivia.
He is also an excellent safe driver.

23 January 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Dear John,

Thank you for your kind words. We’re delighted to hear that Phillip’s knowledge of local history and his safe driving made your experience enjoyable. Your feedback is greatly appreciated.

Warm regards,
Panorama Tours Team

Rated 5 out of 5 stars

The Sound of Music is one of the movies…

The Sound of Music is one of the movies I watched during my childhood that left a lasting impression on my heart, and I never imagined that I would one day visit the place where this movie was filmed. Thank you to our guide Jose Francisco, who is full of energy while sharing the life stories of the characters in the movie. You can feel that the story of the Von Trapp family is deeply rooted in his heart, and you can sense that telling the Von Trapps’ life story is not just a job for him, but something that truly comes from his heart. He shared words that deeply touched my heart: “If the time comes when joy and smiles fade from your heart, just return to Salzburg, and your smile and happiness will come back.”-Rency from UK

19 January 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Dear Rency,

Thank you for sharing such a heartfelt reflection. We are truly touched that the tour connected so deeply with your childhood memories. Jose Francisco will be delighted to know his passion resonated with you. Salzburg will always welcome you back with open arms.

Warm regards,
Panorama Tours Team

Rated 5 out of 5 stars

I’d highly recommend Panorama Tours

I’d highly recommend Panorama Tours. The tour guide was fun and obviously loves “The Sound of Music” as much as everyone else.
Philip, was our guide. And what a fantastic guide he was.
Thank you!

16 January 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Dear Penny,

Thank you for your wonderful recommendation. We’re delighted you enjoyed the tour and that Philip’s enthusiasm for The Sound of Music made it even more special. Your kind words mean a lot to our team.

Warm regards,
Panorama Tours Team

Rated 5 out of 5 stars

A fun way to see the sites of our favourite movie

A fun way to see the sites of our favourite movie. Our guide, Phillip was very knowledgeable with anecdotes along the way. The bus was modern and comfortable. A highlight of our trip

16 January 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Dear Danielle,

Thank you for your lovely feedback. We’re so pleased the tour was a highlight of your trip and that Phillip’s stories, along with the comfort of our bus, made the experience so enjoyable. We truly appreciate your kind words.

Warm regards,
Panorama Tours Team

Rated 5 out of 5 stars

What a fabulous trip

What a fabulous trip. Jose our guide was fantastic and so informative. The trip was so amazing scenery and beautiful hallstatt. Thank you so much for a memorable day

15 January 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Dear Simon,

Thank you very much for your kind review. We’re delighted to hear you had such a fabulous trip and that Jose’s knowledge, along with the stunning scenery and beautiful Hallstatt, made it a memorable day for you.

Warm regards,
Panorama Tours Team

Rated 5 out of 5 stars

Jose was the best tour guide

Jose was the best tour guide! Informative and funny. Would come back again!

12 January 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Dear Tami,

Thank you for your lovely feedback! We’re delighted to hear that Jose made your tour so enjoyable with his knowledge and humour. We’ll be sure to pass on your kind words to him. We’d be very happy to welcome you back again!

Kind regards,
Panorama Tours Team

Rated 5 out of 5 stars

Such a fun morning!!

The Panorama staff were absolutely amazing…. they were friendly, entertaining, engaging and informative. We loved seeing the Sound of Music sights and the gorgeous scenery along the way. The tour was wonderful! Thank you!

12 January 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Dear Nicole,

Thank you so much for your wonderful review! We’re delighted to hear you had such a fun morning and enjoyed the Sound of Music sights, scenery, and our team’s friendly and engaging approach. Your kind words mean a lot to us.

Kind regards,
Panorama Tours Team

Rated 5 out of 5 stars

The scenery

The scenery, the friends we made. Incredible guide who was so funny.
Really enjoyed the whole experience.
One of my favourite things ❤️
Sang every song as long as I could

7 January 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Thank you so much for this wonderful review! 😊
We’re thrilled to hear you loved the scenery, the people you met, and especially the guide — we’ll be sure to pass on your kind words. Knowing it’s one of your favorite experiences means the world to us ❤️
Singing along the whole way just makes it even better — we hope to welcome you back for another unforgettable adventure soon!

Rated 5 out of 5 stars

Excellent info, fun sights to see

Definitely recommend this for anyone who's ever seen the Sound of Music! We had a lovely tour guide from Ireland who told us all about the history of the movie on our way to and while at the stops. Great mix of talking, singing, and watching a documentary throughout the bus rides. Really interesting information about the movie production side of things, behind the scenes, and evolution of The Sound of Music, both the on stage musical and the movie. I would suggest not going in the winter. Though I still thoroughly enjoyed the tour, it would have felt much more magical in the late spring/summer, when you can really feel connected to when the movie was shot and have better foliage and scenic shots. We went in late December and it was a bit dreary -- not much snow, just some frost once you get up in the hills, cold/windy, and no sun.

23 December 2025
Unprompted review
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Reply from Salzburg Panorama Tours

Dear Danielle,

Thank you for your detailed and thoughtful review! We’re delighted you enjoyed the mix of history, music, and behind-the-scenes insights, and that your guide made the Sound of Music come alive. Your seasonal feedback is much appreciated, as each time of year offers its own charm.

Kind regards,
The Salzburg Panorama Tours Team

Rated 5 out of 5 stars

The sound of music tour was fantastic…

The sound of music tour was fantastic and made better b y the tour guide Mitch, who kept us all entertained. Enjoyed every minute and highly recommend

4 January 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Dear Lynne,

Thank you, Lynne, for your lovely feedback! We’re so pleased to hear you enjoyed every minute of the tour and that Mitch’s entertaining style made the experience even more memorable. Your recommendation truly means a lot to us.

Kind regards,
The Salzburg Panorama Tours Team

Rated 5 out of 5 stars

Awesome Time

Our tour guide Brigitte was knowledgeable and friendly and our bus driver Ivo was awesome! Thank you for the fabulous time. The hours went by very quickly! Highly recommend.

3 January 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Thank you so much for your wonderful review!
We’re thrilled to hear that you had such an awesome time and that Brigitte’s knowledge and friendliness, along with Ivo’s great driving, made the experience so enjoyable. It’s always our goal to make the time fly by, and we’re delighted that it did for you.

Thank you for the high recommendation—we truly appreciate it and hope to welcome you again soon!

Rated 5 out of 5 stars

Really excellent private sound of music tour

Really excellent 2 hour sound of music private tour - we learnt so much and visited places we would have no way of doing otherwise in a day in Salzburg. Highly recommend for quality of information, flexibility and friendliness. Importantly this firm and their guides are clearly very well established and known locally which makes a big difference.

3 January 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed your private Sound of Music tour and found it both informative and enjoyable. It’s great to know that our local knowledge and flexibility made your experience special—showing hidden spots in Salzburg is something we truly love to do. Your recommendation means a lot, and we hope to welcome you back for another adventure soon!

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