We started using Paperform in 2021 to collect student enrollment details. Four years later, it’s become a core part of how we run Co.Lab. Every form on our website: applications, newsletter signups,... See more
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See what reviewers are saying
The Best Customer Support Team Ever I've used Paperform for several years. The product provides endless custom solutions, which inevitably sometimes ends up with a complex form. When I reach out to... See more
Company replied
Paperform is by far the best form builder I’ve used. It’s super intuitive, looks great, and offers way more flexibility than other forms. I love how easy it is to customize and automate everything — f... See more
Company replied
Paperform is so easy and intuitive to work with. We've tried a few other form tools and frankly, Paperform is just FUN, too. We use it a lot (about one or two forms a week) and we usually get exactly... See more
Company replied
4.8
Excellent
212 reviews
No recent history of asking for reviews
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Paperform is our go to form builder…
Paperform is our go to form builder solution, its super easy to get up and running in minutes.. but the best thing about Paperform is the support. the staff are always so helpful and respond within minutes.
10 February 2025
Unprompted review
Reply from Paperform
Thanks so much for your kind words! We're thrilled to hear that Paperform is your go-to form builder and that you find it easy to use. Our support team are here if you need anything so reach out anytime. :)
you can speak to an actual human being…
you can speak to an actual human being at almost any time plus they are super solution focussed and friendly....best tech service ever and consistently the best!
3 February 2025
Unprompted review
Reply from Paperform
Anneleen, we appreciate your kind words and are honored to be considered the best tech service in your book! If there's ever anything else we can do for you, just let us know—we're always here to help! Thanks again for your review :)
Paperform is affordable and easy to use...
Paperform is really easy to use and at a really affordable price. It is exactly what I need for my business and for personal things. The submission data is organized and helpful.
7 February 2025
Unprompted review
Reply from Paperform
Rebecca, thank you for your review. It's great to know that you find it easy to use! If you ever need any assistance or have feedback, feel free to reach out—we're always happy to help.
The software is amazing and the support always quick…
The software is amazing and the support always quick, helpful and one-step further than you'd expect. Thanks Paperform team! 🙏
3 February 2025
Unprompted review
Wonderful Product & Customer Service
Not only is Paperform an endlessly useful product, but the customer service is top notch also. The team is always quick to reply, are very helpful with technical questions and otherwise. I have been a happy customer for many years and couldn't recommend more highly.
30 January 2025
Unprompted review
Reply from Paperform
Karrena, thank you for your great review. We're so happy to hear that our support team were able to help you. Reach out to them anytime :)
Fast, efficient tech support.
Fast, efficient resolution to my query. Other helpful information given to improve user experience.
24 January 2025
Unprompted review
Reply from Paperform
Valerie, thank you for your review and sharing your positive experience. Reach out to our support team anytime!
I've used the product for years and…
I've used the product for years and it's always been flawless. However, today I needed support, having deleted a form a couple of weeks back and realised today I needed it.
I wasn't expecting them to be able to help, but it was worth a try.
What an amazing experience. Support was instant, and they had my form recovered within 60 seconds!!
Can't fault a single things about them.
23 January 2025
Unprompted review
Reply from Paperform
Gordon, thank you for your wonderful review! We're delighted to hear you've enjoyed our product for years and had such a positive support experience. We truly appreciate your support. Don’t hesitate to reach out if you have any other questions :)
Fast response and a great help
Fast response and a great help. Even the bot was incredibly helpful
9 January 2025
Unprompted review
Reply from Paperform
Alicia, thank you for your review. It's great to hear that our support team (including Fin) was able to help - reach out any time :)
Great help with resolving an issue
Great help with resolving an issue
10 January 2025
Unprompted review
Reply from Paperform
Sarah, thank you for your review. We're glad our support team were able to help with your issue, reach out anytime.
Paperform is incredibly responsive and…
Paperform is incredibly responsive and fairly priced. You honestly cannot ask for an easier, more efficient user experience!
2 January 2025
Unprompted review
Reply from Paperform
Danny, thank you for sharing your positive experience with us. Reach out anytime if you have any questions at all :)
Excellent Customer Service
I was first introduced to Paperform in January 2024. I was extremely overwhelmed with how advanced the forms were with logic, analytics, dynamic success messages, integration, etc.
Throughout 2024, I went to the Paperform team for all of my requests. Not only did they excel in solving my problems, but they took the time to teach me how to use the software.
As 2024 comes to a close, I'm extremely confident in my abilities to use Paperform. And even when I do get stuck, I know there is a top tier customer support team that is ready to solve all my problems.
31 December 2024
Unprompted review
Reply from Paperform
Brandon, thank you for sharing your experience with Paperform! It’s fantastic to hear how the platform has helped you achieve your goals. Reach out to our support team anytime you need help. Wishing you continued success with Paperform in the new year.
Customer srevice is great
Customer srevice is great and they always listen to my concerns
27 December 2024
Unprompted review
Reply from Paperform
Diego, thank you for your review! It's awesome to hear our support team were able to help. Reach out anytime. :)
Worked with Connor and he was so…
Worked with Connor and he was so amazing in his support!
26 December 2024
Unprompted review
Reply from Paperform
Roman, thank you for review! We're so happy to hear Connor was able to help you. Reach out to our support team anytime. :)
Paperform is a great product
Paperform is a great product, they have great support and they were able to solve my challenge quickly.
4 December 2024
Unprompted review
Reply from Paperform
Tiina, thank you for your review. We're so glad to hear you love Paperform and that our support team could help you. We're always here if you need anything else! 😊
I have used Jotform for years and made…
I have used Jotform for years and made the switch to Paperform in the last year, and I'm SO glad I did! Customer service is amazing! - They always have an answer and a solution quickly no matter my issue, and the form functionality is better than any other I've seen. Use them and you won't ever be disappointed!!
3 December 2024
Unprompted review
Reply from Paperform
Jeff, thank you for your kind words. We're thrilled to hear you're loving Paperform and our support team! We’re here whenever you need us! 😊
Professionalism
2 December 2024
Unprompted review
Reply from Paperform
Francisco, thank you for your review! We're thrilled you had a great experience 😊
Fantastic company to work with
Working with Paperform has been such a great experience! The platform is super easy to use, looks fantastic, and feels really intuitive, even for someone like me. When I needed help with more advanced features like calculations, coding, and connecting to my custom CMS through webhooks and APIs, their support team was incredible. They were always so quick to respond, and every interaction left me feeling supported and reassured.
I don’t have any coding experience, but they guided me through everything step by step, explaining things in a way that was easy to understand. They even went the extra mile to set up a customised template for me, which made a potentially overwhelming process surprisingly straightforward. The flexibility of the platform is great, it’s clear they’ve designed it to adapt to all kinds of needs, and it worked perfectly for mine.
On top of that, I really felt like I got great value for what I was paying, and they're always bringing out new features. Paperform combines ease of use, advanced features, and genuinely outstanding customer care, which isn’t something you find every day. I can’t recommend them enough!
28 November 2024
Unprompted review
Reply from Paperform
Shaun, thank you for your review. We’re thrilled to hear that your experience with Paperform has been so positive - both with the product and with our support team. Your feedback motivates us to keep improving and delivering value. We're always here if you need anything—thanks for recommending us! 😊
Gabbi is so lovely!
Gabbi is so lovely!
I was struggling to find out why I was receiving extra submissions but she managed to resolve it very quickly.
Amazing customer service, thank you Gabbi!
26 November 2024
Unprompted review
Reply from Paperform
Jade, thank you for your review. We're thrilled to hear that Gabbi could help you. She truly is amazing, and we’re lucky to have her on our team. If you ever need further assistance, don’t hesitate to reach out!
Excellent product and great customer…
Excellent product and great customer service
26 November 2024
Unprompted review
Reply from Paperform
Maxwell, thank you for sharing your experience with us! Reach out to support team anytime :)
The automated support system is top…
The automated support system is top notch! It knew exactly what I was asking and how to help:)
20 November 2024
Unprompted review
Reply from Paperform
Anna, thank you for your review. We're so glad Fin our bot was able to help out - it is reassuring that we've got a good balance between human and bot support. Reach out anytime!
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