Highly recommend! Bought an antique copper round wall mirror. Extremely simple ordering process. Used the discount code offered (so keep an eye out for that popping up on your first order!). Kept... See more
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See what reviewers are saying
What a fantastic company...i bought a personalised buffalo trifold wallet which was delivered on time and in a gift box...unfortunately there was a problem with the stitching...but fear not...1 quick... See more
Company replied
An excellent experience - I ordered a bifold cork wallet from their Etsy page and it came promptly. It's a beautiful thing, very well made - clean and tidy, and feels robust. Excellent customer ser... See more
Company replied
We took delivery of our XL stitched leather photo album. To say we are delighted would be an understatement. We purchased the album to record the slow but steady refurbishment of our home. To rema... See more
Company replied
Company details
- Gift shop
- Bags and luggage shop
- Decoration and Interior Design Store
- Fair Trade Organization
- Homewares Shop
- Stationery Shop
Written by the company
Born out of our love of travel, Paper High began as a round-the-world trip. An unexpected change in destination, an extended stay in Kathmandu, and a chance meeting with a paper maker sowed the seed of an exciting business idea. After exploring India, Sri Lanka, and Nepal, we built relationships with our beloved network of small family businesses, community incentives, charities, and accredited Fair Trade organisations. We’ve seen first-hand the impact that using a Fair Trade business model has on the families, communities, and local economy of our producers. This made it an absolute must for us that we have a mutually beneficial relationship, and we consider them real friends. We’re so lucky to have the chance to visit them as often as we can to catch up on all the news, and take our two girls along too. It’s our promise to you that all of our products are Fair Trade as set out by the World Fair Trade Organisation (WFTO). Expertly handcrafted by highly skilled artisans, only locally sourced, sustainable, and recycled materials are used wherever possible, making every single product beautifully authentic. We’ve also been proud members of the British Association for Fair Trade Shops (BAFTS) since 2002 – right from the beginning!
Contact info
Unit 1, Delanair Estate, Brooks Road, BN7 2BY, Lewes, United Kingdom
- sales@paperhigh.com
- paperhigh.com
4.8
Excellent
56 reviews
Asks customers to review
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Ridiculous item at ridiculous price
The item is expensive, more expensive than most expensive branded product. We were expecting a wonderful notebook. instead, it is a cumbersome product to use. paper bound together as sloppy and unprofessional as a work of a 7 years old. It is a ridiculous product at ridiculous price. I wonder what planet are these people from and how on Earth they think this type of product is commercially viable. They can trick people using shinny glossy website and all the big wordings only once, not twice.
25 December 2024
Unprompted review
Reply from The Paper High Gift Company Limited
We are sorry to hear you are not happy with the journal you have received. Our journals are handmade by fair trade suppliers in India. Due to the handmade nature, they are going to be a little ‘distressed’ looking and won’t be completely perfect as they would if they were mass produced, or factory made. We also make sure that we use no chemicals on our products meaning that marks, blemishes, creases, and imperfections are going to be expected. We find that our customers usually like the rustic and distressed nature of our journals, but we understand that this is not for everyone. I can assure you it is never our intention to mislead customers in our product descriptions. Our goal is to be as accurate as possible to avoid disappointment for our customers. Our Buffalo Leather Journals are ethically handcrafted by the incredibly talented artisans at Handicraft Villa in India which is a time consuming and very skilful task. The price reflects the hard work and craftsmanship that goes into making our journals. It also goes towards supporting the suppliers and giving the workers a better life. We don’t like to hear our customers are unhappy, so we made sure we contacted you straight after seeing your review. If you need any further assistance, please feel free to reply to our email.
Gorgeous Great Quality Items
I have just bought two wire robin sets for the garden. Amazing quality and fast delivery. They are a present for someone and I will have to order another as I’m so impressed I want a set for myself. Lovely original items.
20 December 2024
Unprompted review
Reply from The Paper High Gift Company Limited
Our Wire Robin Sets are extremely popular with our customers! It is wonderful to hear that the recipient loves them and now you even want a set for yourself! Thank you for leaving us such lovely feedback! We really do appreciate it.
Absolutely beautiful ❤️
What absolutely beautiful items. I have just bought a recycled paper photo frame and it has arrived quickly, perfectly packaged and is a fab gift. The communication was great and they replied very quickly to my emails. I couldn't be happier. Many thanks.
18 December 2024
Unprompted review
Reply from The Paper High Gift Company Limited
We are thrilled to hear you are happy with the Recycled Newspaper Frame you ordered. We pride ourselves on the service we provide and work hard to reply to all customer emails as quickly as possible. We are pleased that your shopping experience was a positive one and hope you shop with us again. Thank you for taking the time to leave us feedback.
Beautiful products, great service
Beautiful products, packed with obvious care and concern for sustainability. My order was delivered right on time, including personalisation, in 24 hours. Couldn't be happier and would definitely buy from Paper High again.
26 November 2024
Unprompted review
Reply from The Paper High Gift Company Limited
Thank you for taking the time to leave us feedback! We are always doing whatever we can to create as little negative impact on the environment as possible, so using sustainable materials is very important to us. We work hard to get orders sent as quickly as we can so I am pleased to hear that that has paid off and you received your order on time. We hope you shop with us again soon!
Simply amazing
Never has there been a time we haven't loved every product we have purchased from them. Bags, purchases, journals, you name it. Their items are super unique and amazingly made and we are happy to have them as one of our suppliers.
28 October 2024
Reply from The Paper High Gift Company Limited
Thank you for taking the time to leave us such lovely feedback! We are thrilled to hear that you are happy with the products that we supply. Our fair trade suppliers who make our products are truly talented! We hope you continue to order from us and have many more positive experiences!
Prompt communication and high quality…
Prompt communication and high quality Fair Trade products, lovely website to navigate too.
21 August 2024
Reply from The Paper High Gift Company Limited
Thank you for your feedback! We are pleased you had a positive shopping experience with us! We always want using our website to be as straight forward as possible, so it is great to hear that you found it easy to navigate.
Excellent overall
Excellent customer service, quick delivery, lovely products. Very happy.
26 July 2024
Reply from The Paper High Gift Company Limited
Aww, thank you for the lovely review. We are so glad that we were able to give you a positive shopping experience. We aim to make every step of the way as stream-lined and hassle-free as possible.
Highly recommend
Highly recommend! Bought an antique copper round wall mirror. Extremely simple ordering process. Used the discount code offered (so keep an eye out for that popping up on your first order!). Kept up to date on status of order and which courier was delivering (Royal Mail). Received my parcel today, in excellent condition. All down to sufficient shredded paper packaging plus a cardboard sleeve. The mirror is perfect. Well done Paper High - the bonus is that it's also Fair Trade which is also important to me. Excellent purchase from one very happy customer.
4 July 2024
Unprompted review
Reply from The Paper High Gift Company Limited
We really appreciate you taking the time to leave us a review! We always want our customers shopping experience to be as straight forward as possible, so it is great to hear that yours was a positive one! We are so pleased to hear you love the mirror! We work hard to delivery a great shopping experience to our customers while also maintain our fair-trade ethics, reviews like this make it all worth it!
Great products for the price
Great products for the price, and I'm happy to buy into this company's ethos. Can't complain at all about these things.
One thing I would improve: when the bags are delivered it would be helpful if the product codes were on each as my lovely staff will have no idea what I've ordered and they have to refer to the website for clues.
13 May 2024
Reply from The Paper High Gift Company Limited
Thank you for taking the time to leave us a review. We are thrilled to hear you are happy with the products you have received! We are always looking for ways to improve so always appreciate customer feedback. When our bags get delivered to us, most of them come in cotton bags with the SKU on. We are aware that some bags do not have the code on. We want to make customers shopping experience as easy as possible, so thank you for highlighting this. We will be sure to take this on board.
XL Leather Personalised Photo Album
We took delivery of our XL stitched leather photo album. To say we are delighted would be an understatement.
We purchased the album to record the slow but steady refurbishment of our home. To remain with the property in its next incarnation with its new owners, although we have absolutely no intention of handing it over in the very long future. Built 1927 and updated along the way; it's only our part of the story from 2014 we can record.
The album is perfect for its purpose!
Thanks for a faultless purchase and speedy delivery. We wouldn't hesitate to buy from Paper High in the future.
14 April 2024
Unprompted review
Reply from The Paper High Gift Company Limited
Thanks so much for your lovely review!
We are thrilled to hear that you are pleased with your purchase. We are always interested in customer stories behind each purchase, so thank you so much for sharing!
It is great that the album is going to be put to such great use and hope you enjoy recording the journey creating your home.
We do work hard to give our customers a great shopping experience, so it is lovely to know it is appreciated! It makes it all worth it.
Amazing products & customer service
Amazing customer service and great products at a very reasonable price. Would definitely use again and recommend. Thank you!
12 April 2024
Unprompted review
Reply from The Paper High Gift Company Limited
We are thrilled to hear that your shopping experience has been a positive one and that you would recommend Paper High! We hope you shop with us again soon!
Customer service is above and beyond.
Customer service is above and beyond.
Professional and kind.
I have ordered photo album and it’s unique and beautiful.
Highly recommend!
25 March 2024
Unprompted review
Reply from The Paper High Gift Company Limited
We pride ourselves on the service we provide and are always happy to go the extra mile for our customers! We are thrilled to hear that you received great service and that you love the Photo Album you ordered. It always puts a smile on our faces when we hear from happy customers so thank you for taking the time to leave us feedback.
A great company whose goods always sell…
A great company whose goods always sell well I my shop. Items are well packaged and delivery is good. Highly recommend!
7 March 2024
Reply from The Paper High Gift Company Limited
It is great to hear that our goods are selling well for you! It is always so lovely to hear from happy customers so thank you for taking the time to leave us feedback!
I wish I could give a higher review rating!
the staff truly went above and beyond to help me with my order. they were so pleasant and friendly to talk to, they genuinely resolved my issues with care and diligence. i was hoping they had somewhere i could review them, and i stumbled upon their trustpilot. i will definitely be ordering again, their customer service support was honestly amazing and i cannot recommend it enough! i am truly thankful to the staff who helped me!
27 February 2024
Unprompted review
Reply from The Paper High Gift Company Limited
We pride ourselves on our customer service and are always more than happy to help :-). We appreciate you recommending our business and taking the time to leave us such a lovely review. It always puts a smile on our faces when we hear from happy customers!
Excellent quality
Personalised Large Coloured Distressed Leather 3-String Photo Album - Turquoise. The quality of the scrap book and personalisation was amazing, as described and better. Love it!
10 February 2024
Unprompted review
Reply from The Paper High Gift Company Limited
We are thrilled to hear that you love the Turquoise Album! It is important to us that we give as detailed a product description as possible to avoid any customer disappointment. It is great to hear that the Album exceeded expectations! Thank you for taking the time to leave us such lovely feedback.
Fantastic company!
The customer service at Paper High is absolutely fantastic.
There was an error with the item I received but Paper High replied so quickly and had a new one sent out & delivered to me by the very next day.
They were so lovely and the quality and item is also beautiful.
This was the second diary I bought from them as my sister loved the first one so much.
16 February 2024
Unprompted review
Reply from The Paper High Gift Company Limited
Thank you for your review. We are so sorry about the error, however we were pleased you contacted us and we were able to get a new one sent to you in time for your trip. We really hope your sister will love the second notebook as much as the first one! Have a wonderful time in Australia and thank you so much for taking the time to leave us feedback, we do appreciate it.
Personalised Distressed Leather Photo Album - XL
Received my personalised leather photo album today and I am so very happy with it, it is exactly what I was looking for and such a reasonable price too. A nod to the owners of Paper High - this photo album is making up a gift to my partner celebrating us and our time when we also travelled abroad. The craft work is very high quality, and I am glad to be supporting a small business and the talented crafts people whom they source their wares from.
17 January 2024
Unprompted review
Reply from The Paper High Gift Company Limited
Thank you for taking the time to leave us feedback. It is great to hear you are pleased with the Personalised Leather Photo Album you ordered from us. We always try and price our products in a way that reflects the hard work and craftsmanship that goes into creating our products, as well as ensuring they remain affordable for our customers. It is also lovely to hear the story behind customer purchases! We hope the album gets filled with lots of happy memories and your partner will love it! By making this purchase you have contributed to supporting our wonderful Fair Trade artisans, so thank you.
Thrilled to bits
Thrilled to bits.
I ordered a Sari fabric journal which came today. It is beautiful..so lovely to hold and you can tell its been made with care. Will definitely order again.
8 January 2024
Unprompted review
Reply from The Paper High Gift Company Limited
Thank you for your feedback. It is really great to hear you have had a positive shopping experience with us and that you are happy with the journal you ordered! Our Fair Trade suppliers who create these journals are truly talented! We hope you shop with us again in the near future.
Reply from The Paper High Gift Company Limited
Thank you for leaving us such lovely feedback. We are very pleased that you have had a great shopping experience with us and that you are happy with your purchase. We look forward to your next order!
Excellent customer service and satisfaction
Unfortunately, I was unhappy with an item that I had received as part of my order. Although the company has a 90 day return policy, I decided to contact the team to make the staff aware and I’m so glad that I did. The member of staff was quick to apologise and to offer a replacement. In addition, she did everything that she could to ensure that I was 100% happy with the replacement, even sending a couple of photos so that I could choose which one I preferred. It is this level of customer service which will ensure that the customer is happy with their purchase, spread the word and buy again. Thank you.
23 November 2023
Unprompted review
Reply from The Paper High Gift Company Limited
Thank you for taking the time to leave us such lovely feedback. If there is ever an issue, we always hope that the customer will contact and us and give us the opportunity to find a solution so we were pleased that you got in touch! We pride ourselves on the level of customer service that we provide to our customers and always try and go the extra mile. Although there was an issue to start with, it is great to hear that this was resolved and you are left happy with your order.
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