It was wonderful experience talking to Lauraane who is well experience. She will explain everything to you and she makes sure that you understand well. She keeps asking questions if there's something... See more
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See what reviewers are saying
Initially an agent contacted me in French as soon as I ask for someone who was speaking English they gave my information to an English speaker person. They do not insist too much, they recommend diffe... See more
I had a call with them and the representative who spoke with me had an amazing warm personality, very professional at the same time, cares about the customer's need and provided the best guidance. The... See more
I would like to thank Nezih at Papernest, as without his help I don’t feel that we would have achieved sorting the electric connection for our daughter’s flat. He was very patient and took us through... See more
Company details
Information provided by various external sources
papernest, c’est le site 100% gratuit pour souscrire, transférer et résilier tous vos contrats lors de votre déménagement - électricité, gaz, box internet, assurance habitation, redirection de courrier La Poste. Fini le stress lors du déménagement, confiez toutes vos démarches à papernest Vous trouverez ici les avis papernest de nos différents clients qui vous donneront image fidèle de la qualité de notre service. Recueillir les avis sur papernest est très important pour nous permettre d'améliorer constamment nos prestations.
Contact info
157 Boulevard Macdonald, 75019, Paris, France
- 09 80 80 15 25
- service-client@papernest.com
- papernest.com
4.7
Excellent
16K reviews
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service !
18 April 2023
Unprompted review
Experience fantastique
Experience fantastique, service clientele tres bon. Mes compliments a mon interlocuteur Manon. A recommander!!!
29 March 2023
Very good one
Everything was clear and looking forward to formilize our business relationship
28 March 2023
Excellent service
28 February 2023
Service impeccable
28 February 2023
Excellent service
8 February 2023
Attitude professionnelle
Attitude professionnelle et capacité à répondre à toutes les questions en un seul appel
7 February 2023
I was treated with respect
I was treated with respect. All questions answered professionally in both English and French.
7 February 2023
Unprompted review
Reply from papernest
Hello Nikos,
We note that we have accompanied you in taking out your various contracts for your move, so we are surprised by your message.
If you have any problems with your contracts, please write to us at service-client@papernest.com.
Have a nice day,
Dylan from papernest
Melyne was of great help
Melyne was of great help. She had a lot of patience with my limited availability to call in order to arrange everything related to my move and she managed to get electricity and internet arranged within only a couple of days. Very kind, polite and helpful person.
26 January 2023
Unprompted review
Super pratique !
11 January 2023
The whole English speaking team was…
The whole English speaking team was outstanding! Knowledgeable professionals speaking English well, explained everything in detail, followed up when they said they will, kind and courteous. Highly recommend !!!
15 January 2023
They helped a lot
They helped a lot, all the main cares for a foreigner don't understand the language and services in France. They worked as a friand.
8 January 2023
Unprompted review
they dont accept european bank…
they dont accept european bank accounts, only French. I didnt expect this 'service' from a modern app company! 1 star actually means zero star!
18 December 2022
Unprompted review
Reply from papernest
Hello Ben,
Our partners only accept French bank details for direct debits.
This condition is obviously beyond our control.
We have the possibility to propose you other means of payment with our partners if you wish.
We remain at your disposal at the following address: servicer-client@papernest.com
Very nice day,
Dylan from papernest
Do not recommend
They made me change electricity company twice without informing me all that it involved to change to each provider. They made a mess with my bills, now I’m paying more than what I paid before. No one takes responsibility when you call them, I will not use this service again.
1 November 2022
Unprompted review
Reply from papernest
Hello Maria,
We are very sorry if the contract you signed did not meet your expectations.
In order for us to identify your file and analyze your problem, can you please write to us at the following email address: service-client@papernest.com and specify your name, first name and phone number?
Very nice day,
Dylan from papernest
Helpful and friendly
25 November 2022
Unprompted review
This is a company of cheaters and…
This is a company of cheaters and liars. I called them by mistake (I meant to call the UFD company) and they connected me to an electricity company that I didn't want and also to an insurance service that I didn't want and didnt ask for, I was clearly saying No to this service. All without getting my consent. Beware of them!
17 November 2022
Unprompted review
Reply from papernest
Hello Nir,
We are sorry if you have not been properly informed by our consultant.
In order for us to analyze the situation, can you please write to us at the following email address: service-client@papernest.com and specify your name, first name and phone number?
Very nice day,
Dylan from papernest
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