Paper Plus Reviews 7

I went to the local Paper Plus store to send my passport to the UK for renewal. They quoted me$120 to courier the A4 size envelope to the UK, or $7 ordinary airmail. The person behind the counter pressured me to courier telling me that airmail was unsafe. I chose airmail as a matter of principle…it arrived safely 1 week later.

I object to paying $120 to send the document to the UK. It’s excessive and just silly!

I had to post photocopied documents and expired passport to the UK. Following the instructions given by the UK passport office, I put everything into a strong envelope and just needed an extra stamp for postage.
Visiting Paper Plus Porirua, I first had a nice person serving me. But then a "manager" stepped in. His arrogance was soon evident.
He started laying down the law and said because there was a passport in the envelope, I had to pay $120 to courier the envelope instead of the $5-6 using the instructions from the passport office (for the record, the UK passport office charges just over $40 for the same courier service to deliver my new passport).
I told this "manager" this and he said "well you can buy a stamp but you have to use a letterbox somewhere else to post it, I won't post it". I told him fine, paid for the stamp and posted the envelope elsewhere.
UPDATE: I have just had notice from the UK passport office saying my documents had arrived - just over a week to be delivered. So happy I didn't spend $120 and just spent $5-6 on postage.

Petone PaperPlus are knowledgeable about their literature and went above and beyond in extenuating circumstances with customer service. Highly recommend Petone PaperPlus store.

Went to the Oamaru branch to puy some Parker pen refills, the attendant was helpful found the correct generic refill for my pen and when i tested the refill i found that it was fine point whereas i wanted medium, however the issue was the refill was faulty and wouldn't write properly and when i pointed this out that it faulty she promptly put it back in the box for sale for the next customer. Purchased genuine Parker refill from Brackens with no issue.

Appalled at the service, the ignorance and lack of consideration displayed by the younger employees towards customers in the Paraparaumu branch of Paper Plus.
It needs to be pointed out to them that if customers choose to shop elsewhere due to the poor service received, untrustworthy behaviour and bad attitudes displayed, those employees won't have a job because the shop won't be there. It's already been under threat of closure in recent times.
Certainly I won't be back until the younger staff members demonstrate more responsible, mature and customer friendly service, and appreciation that they have been given a job in this tough market.

Paper Plus Parnell

It's rare for me to leave a negative review, but today's experience at Paper Plus in Parnell warrants an exception. As a regular customer, I've spent $700 in the past few months alone on books, stationery, and gifts—not including NZ Post services. It appears to be run by a family - the father and daughter are delightful and welcoming.

Today, I needed to post a parcel and purchase books and chocolates. The parcel required just a small piece of sellotape to secure a corner. The woman (am assuming the mother in the family) behind the counter was visibly unhappy, body language was unwelcoming. My simple request for a sliver of sellotape certainly put me on the receiving end of her rudeness.

With two books, the parcel, and chocolates from the counter in hand, I politely asked for a small piece of tape. Instead of offering assistance, she pointed to a sign stating, "No sellotape, no pens—bring your own." I completely understand policies around random requests from persons posting parcels - their need for marker pens, sellotape etc, but given that I was a well-recognized, repeat customer actively making multiple purchases—not someone randomly off the street—her response was unprofessional, her gestures and tone were unnecessarily rude.

So, I returned the $80 worth of books to the shelves, put the $20 chocolates back in their box on the counter, skipped the postal service, and walked out—never to return.

As a once-loyal customer, I won’t be coming back—taking with me the $2,200+ in annual revenue this Paper Plus/NZ Post could have benefited from (last year's total). What sets great retailers apart? Is it their culture - lack of being raised with NZ's can-do attitude? Their approach to customer service? Perhaps the difference lies in whether they embrace a customer-first mindset or simply see service as an inconvenience. The latter most definitely was the experience delivered by this franchisee.

I went to return books in PaperPlus in Takapuna.
They said they didn't do refunds but could offer credit notes. I accepted so the manager was called to complete the transaction.
He was angry and passive aggressively unkind and rude giving excuses why he shouldn't give a credit note.
I communicated that he could just say 'we don't do credit notes, rather than be rude' as I would have calmly just left.
He had a choice to offer a credit note or not. If they offered one he could complete the transaction with kindness which would make me want to return OR communicate (in kindness) saying no.
To say yes but mean no and behave through anger (tone of voice, body posture, language, intonation, and accusatory behaviour) is an appalling manner for an owner.
This isn't a one off either, I've witnessed his unkindness before and certainly won't shop in PaperPlus Takapuna again. All other PaperPlus stores are DELIGHTFUL and cannot help you enough!
Come on: just be kind, but more than that COMMUNICATE honestly with your customers what you want without playing a victim and then you don't have to be passive aggressive!