Papersmiths Reviews 

117
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Good to see an independent stationary shop supplying good quality products of which are often made in Britain by family run businesses. Lovely range of bright modern styles all swiftly delivered to y... See more

Company replied

Rated 5 out of 5 stars

I wanted 'a pencil' for work... I got what felt like a birthday present. Ordered yesterday lunchtime arrived this morning at 0930. The delivery was so beautifully presented and carefully package... See more

Rated 5 out of 5 stars

Huge thanks to Papersmiths for immediately sending a replacement when my parcel got stolen! They were quick and kind, and my notebook bands are exactly what I was looking for. Thank you Lauren and Kir... See more

Rated 5 out of 5 stars

I was gutted when Papersmiths closed their store in Bristol, as it was the best excuse ever for retail therapy with my best mate, and then lunch at the nearby tapas place. But yay for excellent online... See more

Company replied

Company details

  1. Stationery Shop

Written by the company

Papersmiths is the shop of your stationery dreams. We specialise in stationery and paper goods, bringing together the goods to inspire and tools to create. Alongside our own stationery, you'll find our handpicked favourites from designers and makers across the globe.


Contact info

4.8

Excellent

TrustScore 5 out of 5

117 reviews

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4.8

All reviews

(117)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

the personal touch

Care and attention in presentation and delivery, adding a handwritten thank you card shows they're practising what they preach.

20 December 2024
Rated 5 out of 5 stars

Feeds my stationery addiction!

I was gutted when Papersmiths closed their store in Bristol, as it was the best excuse ever for retail therapy with my best mate, and then lunch at the nearby tapas place. But yay for excellent online ordering, even if it's never the same as drooling over notebooks and pens in person! There's a really wide range of stationery available on the website, and items arrive nicely wrapped and well-packaged. And when I've needed customer service, they've been excellent to deal with.

24 October 2024
Unprompted review
Papersmiths logo

Reply from Papersmiths

Thank you so much Shaz for your kind words about our stationery shop - You've made our day! See you soon.

Rated 5 out of 5 stars

Will definately order again

This was my first purchase from Papersmiths and it won't be my last. I was so impressed with the customer service I received. I had some questions before I placed my order which were promptly and professionally answered. My items were shipped very fast and came beautifully packaged. I'm very happy with all my items but in particular the diary is exactly what I have been looking for and has been so hard to find. Page per week, vertical alignment with time slots. Fab product and fab business. Thank you!

23 September 2024
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Reply from Papersmiths

Thank you for your kind review! We appreciate it so much. We're very happy to hear that your order arrived promptly and that you were pleased with your new stationery and diary. We hope you'll return again soon. Thank you!

Rated 5 out of 5 stars

Fast reliable (international) shipping…

Fast reliable (international) shipping means I can enjoy Papersmith in LA! The products are the best / great notebooks and pens, the elastic bands help keep the pens with the notebooks so no mad searches for a pen when you need it.

20 August 2024
Rated 5 out of 5 stars

Genuine products - stocked rare favourites Marks stationery

Genuine products - notification when a product came in stock worked Diary came beautifully wrapped. Item was delivered by Royal Mail which has its challenges but it arrived safely and in good conditions

23 July 2024
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Reply from Papersmiths

Thank you so much Mini for the review. We appreciate you taking the time to leave one for us. I'm so pleased to hear that you received your diary once it was back in stock. Happy to hear that it arrived safely and beautifully wrapped. We hope to see you again!

Rated 5 out of 5 stars

Perfect

Super fast delivery, gorgeous products and when the order arrived it was packaged so beautifully!

24 June 2024
Papersmiths logo

Reply from Papersmiths

Thank you so much for your review Ty. We are very happy to hear that you had a fast delivery and you loved your products, aswell as our teams' beautiful packaging. We hope to see you again in-store or online!

Rated 5 out of 5 stars

Books are great, customer service is next level

The books that I bought are great. But they are absolutely nothing compared to the incredible customer service I received from Papersmiths.
I bought the items I did online, as a gift for someone. I am in New Zealand so it’s impossible for me to go instore unfortunately.

When I ordered the books, I got the zip code slightly wrong so the item wasn’t delivered. I emailed Papersmiths, telling them if my mistake. I dealt with two different people and they were absolutely brilliant. They went out of their way to help me and made sure the package I bought did in fact get delivered.

Well done to the Papersmiths team. I wouldn’t shop anywhere else. Thank you for making my purchase so easy and the recipient was delighted!

1 March 2024
Unprompted review
Papersmiths logo

Reply from Papersmiths

Thank you so much Lisa!

Rated 5 out of 5 stars

2024 planner…

The planner I bought was packaged beautifully with a handwritten note that made it extra special.

22 January 2024
Rated 5 out of 5 stars

Great diary

Great diary, super fast delivery and cute wrapping and note. Will defo be purchasing other bits from there!

19 December 2023
Rated 5 out of 5 stars

Personal handwritten card

Beautifully packed and presented. Arrived quickly and with the most touching gesture I have ever received- a handwritten message on a beautiful card. A real gem of a company!
Besides it offered the best price for the items I’ve purchased.
I highly recommend.

20 November 2023

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