Papier Reviews 10,295

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, including the paper, printing, and overall finish. Many people appreciate the unique and customizable designs, finding the personalization options brilliant and the layouts intuitive. The user experience is often described as easy and straightforward, making the creation process enjoyable. However, some customers experienced issues with the ordering and delivery services. A few people reported that their orders arrived late or damaged, and some found the editing interface glitchy or difficult to use, particularly when trying to upload photos or add text.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praise the high quality of... See more

Quality

Users describe positive interactions with quality, frequently praising the high standard of paper, designs,... See more

User experience

Reviewers mention positive feedback about user experience. Many customers found the website easy to use, with... See more

Order

Clients share ambiguous opinions on order experiences. Many customers praise the ease of ordering and the... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise quick delivery times, with... See more

Based on these reviews

Rated 4 out of 5 stars

I like the option to personalise the cover of the notebook. The design process could be easier, the options and way of changing font, type size etc is a little clunky. Also, with Demi book - alwa... See more

Company replied

Rated 5 out of 5 stars

I love papier- the unique designs are so cute and the layout actually makes sense!! I've been looking for a planner that has monthly, weekly and daily sections with notes for goal-setting and the prod... See more

Company replied

Rated 5 out of 5 stars

What a great discovery! Perfect for my party place cards and menus. The quality is of a very high standard (beautiful paper stock, designs and finish). The option to create bespoke and personalised de... See more

Company replied

Rated 5 out of 5 stars

Lovely quality printing and paper! I've used a variety of different companies to print photobooks and Im thrilled with the end result of this one. There are some lovely formats to work with and opport... See more

Company replied


Company details

  1. #33 of 34 best companies in Stationery shop
  2. #41 of 42 best companies in Greetings Card Shop
  3. #25 of 26 best companies in Stationery Shop
  4. #35 of 38 best companies in Photo printing service
  5. #17 of 19 best companies in Wedding Shop

About Papier

Written by the company

Since 2015, we've created stationery that feeds curiosity and contemplation. In every piece of Papier is the promise of what's to come, the endless possibilities of a blank page.

Come on in, Paper Person

We're an emporium of eclectic designs, curated for you to make wondrously your own. Each and every one can be personalised so it means more, alive in the hands of its maker. A one-off piece of stationery that's as individual as the thoughts, feelings and dreams you'll place on the page.

Alongside our in-house collections, we collaborate with bright, upcoming artists, iconic brands and exciting fashion labels. They're all fellow paper people whose varied creative talents bring a magical touch to our stationery.

OFFERS

STATIONERY

PHOTO BOOKS

WEDDING

 


Contact info

4.0

Great

TrustScore 4 out of 5

10K reviews

5-star
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Rated 5 out of 5 stars

Very easy to follow instructions for…

Very easy to follow instructions for first time using this method of sending cards.

16 April 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

I love papier- the unique designs are…

I love papier- the unique designs are so cute and the layout actually makes sense!! I've been looking for a planner that has monthly, weekly and daily sections with notes for goal-setting and the productivity planner has been perfect for that. I've bought papier as a gift for family and I continue buying for myself because I'm a virgo and I don't play about my planning!!

16 April 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

lovely but maybe more affordable?

I love the unique designs that Papier has to offer, although as a student, I really wish they were slightly more affordable. They re lovely but I am very hesitant to purchase

15 April 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

cool products and fast shipping

cool products and fast shipping. The personalized travel journal was high quality and my order arrived quickly.

7 March 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 2 out of 5 stars

The inside of the card was to and from someone else!!

Really difficult to upload pictures. Main problem was that the inside of the card was not what I wanted at all and had someone else’s name in it ! I will need to cross out the wording inside which is really disappointing

13 April 2026
Papier logo

Reply from Papier

Hi Anna,

Thank you for leaving us your review. Apologies for the experience with your order. 

Please kindly reach out to us at support@papier.com with any supporting images of your order and we will be happy to assist you.

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Love, love, love ❤️

I love Papier diaries. Designs and functionality are excellent. Any chance of A4 versions?

15 April 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

It was good

It was good - a lot of variety

14 April 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Love the paper quality and the spaces…

Love the paper quality and the spaces to write info. I use a lot of different pens and they don’t typically bleed through. The cutest part is being able to customize and put your name on the front so when it arrives it already feels like it’s yours.

4 March 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

What a great discovery

What a great discovery! Perfect for my party place cards and menus. The quality is of a very high standard (beautiful paper stock, designs and finish). The option to create bespoke and personalised designs is brilliant. Quick delivery and very well packaged too. What’s not to love!

13 April 2026
Unprompted review
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 1 out of 5 stars

the website is absolutely awful

the website is absolutely awful. i was trying for hours to edit my photo book. i used 3 different browsers. half way through it kept freezing again and again and would not unfreeze. constantly showing the loading sign. I've been working on making a few pages for 10 hours

14 April 2026
Papier logo

Reply from Papier

Hi,

Thank you for leaving us your review. Apologies for the experience with your order.

I am pleased to see that you have since been able to place your order.

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Easy to use website

Beautiful products, loved that you can personalise items

14 April 2026
Papier logo

Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

I just like the company and the…

I just like the company and the products, especially the cherry ones, as I am a cherry fanatic at times.

14 April 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

super easy to customize

super easy to customize, fair prices, and everything looks great

14 April 2026
Papier logo

Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Many options to choose from

Many options to choose from, easy to use.

6 March 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Shout out to Emily for great customer…

Shout out to Emily for great customer service, speedy response and solving our problem quickly and professionally. Thank you!

14 April 2026
Papier logo

Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

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