Papier Reviews 10,295

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, including the paper, printing, and overall finish. Many people appreciate the unique and customizable designs, finding the personalization options brilliant and the layouts intuitive. The user experience is often described as easy and straightforward, making the creation process enjoyable. However, some customers experienced issues with the ordering and delivery services. A few people reported that their orders arrived late or damaged, and some found the editing interface glitchy or difficult to use, particularly when trying to upload photos or add text.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praise the high quality of... See more

Quality

Users describe positive interactions with quality, frequently praising the high standard of paper, designs,... See more

User experience

Reviewers mention positive feedback about user experience. Many customers found the website easy to use, with... See more

Order

Clients share ambiguous opinions on order experiences. Many customers praise the ease of ordering and the... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise quick delivery times, with... See more

Based on these reviews

Rated 4 out of 5 stars

I like the option to personalise the cover of the notebook. The design process could be easier, the options and way of changing font, type size etc is a little clunky. Also, with Demi book - alwa... See more

Company replied

Rated 5 out of 5 stars

I love papier- the unique designs are so cute and the layout actually makes sense!! I've been looking for a planner that has monthly, weekly and daily sections with notes for goal-setting and the prod... See more

Company replied

Rated 5 out of 5 stars

What a great discovery! Perfect for my party place cards and menus. The quality is of a very high standard (beautiful paper stock, designs and finish). The option to create bespoke and personalised de... See more

Company replied

Rated 5 out of 5 stars

Lovely quality printing and paper! I've used a variety of different companies to print photobooks and Im thrilled with the end result of this one. There are some lovely formats to work with and opport... See more

Company replied


Company details

  1. #33 of 34 best companies in Stationery shop
  2. #41 of 42 best companies in Greetings Card Shop
  3. #25 of 26 best companies in Stationery Shop
  4. #35 of 38 best companies in Photo printing service
  5. #17 of 19 best companies in Wedding Shop

About Papier

Written by the company

Since 2015, we've created stationery that feeds curiosity and contemplation. In every piece of Papier is the promise of what's to come, the endless possibilities of a blank page.

Come on in, Paper Person

We're an emporium of eclectic designs, curated for you to make wondrously your own. Each and every one can be personalised so it means more, alive in the hands of its maker. A one-off piece of stationery that's as individual as the thoughts, feelings and dreams you'll place on the page.

Alongside our in-house collections, we collaborate with bright, upcoming artists, iconic brands and exciting fashion labels. They're all fellow paper people whose varied creative talents bring a magical touch to our stationery.

OFFERS

STATIONERY

PHOTO BOOKS

WEDDING

 


Contact info

4.0

Great

TrustScore 4 out of 5

10K reviews

5-star
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Rated 5 out of 5 stars

Easy to order and straightforward

Easy to order and straightforward. Delivery and quality also very good. I would recommend.

21 March 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Perfectly Organised

Always order a personalised academic planner for my business each year. Looks smart on the counter at work, organises my tasks perfectly and I can rely on the consistently great quality of Papier. Very happy repeat customer. Highly recommended.

11 April 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 1 out of 5 stars

Ordered my wedding invitations - Smudged

Ordered my wedding invitations - return address arrived smudged. Asked them to send it again - smudged again. Avoid.

11 April 2026
Unprompted review
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Reply from Papier

Hi Maximilian,

Thank you for leaving us your review. Apologies for the experience with your order.

We really appreciate your feedback. 

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Took a while to come but that was an…

Took a while to come but that was an Evri problem. Can’t beat these planners obsessed

3 March 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

I've always loved Papier's planners and…

I've always loved Papier's planners and note pads. I buy them every year and can't go without!

16 December 2025
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

The products are fab but the website is…

The products are fab but the website is a bit clunky - it is fiddly to do all the personalising but since that is key to the strength of the offering it is fine - but could be easier and smoother

10 April 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 3 out of 5 stars

The pen and extra ink cartridges didn’t…

The pen and extra ink cartridges didn’t work

14 October 2025
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Reply from Papier

Hi Melissa,

Thank you for leaving us your review. Apologies for the experience with your order. 

Please kindly reach out to us at support@papier.com with any supporting images of your order and we will be happy to assist you.

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Really good quality photo book in an…

Really good quality photo book in an excellent presentation box. App easy to use to upload photographs. Processing and delivery was quick and very professional service, careful secure packaging.

3 March 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

As an Old Boy

As an Old Boy, I discovered Papier Birthday cards a few years back. I like their bright modern designs and the facility to write my own messages. The website is unfussy and so simple to use. It always gives me good vibes. Deliveries have been on time and the cards apprecited. Thanks Papier!

10 April 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 1 out of 5 stars

What has happened to all your designs

What has happened to all your designs? There used to be many more options.
Now most are geometric and the choice and personalisation is reduced. You add a new floral one and then you have to have a horse image in the middle. Breadth of choice and personalisation is why people pick you. Pretty disappointed.

10 April 2026
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Reply from Papier

Hi Chris,

Thank you for leaving us your review. Apologies for your disappointment in our options! We like to upgrade our designs from time to time, often with new designers.

We do appreciate your feedback!

- Customer Service Team @ Papier ✍️

Rated 4 out of 5 stars

I love Papier

10 April 2026
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Reply from Papier

Hi,

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Very reliable company with high quality…

Very reliable company with high quality offering. Wedding invitations were beautifully designed and delivered quickly.

2 March 2026
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Reply from Papier

Hi Katie,

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

I absolutely adore this brand

I absolutely adore this brand. I buy my mid year diary every year and they have such wonderful designs. It lasts so well and I take it everywhere with me. We also recently made some photo albums and they have come out beautifully!

10 April 2026
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Reply from Papier

Hi Eleanor,

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

I love my weekly planner

I love my weekly planner. The paper has a lovely feel and the printing is high quality.

1 March 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Once I worked my way around it it was…

Once I worked my way around it it was great.
Definetly will use again.
Just put in order, so hoping the result will be as great.

10 April 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Quick & Easy

Everything is straight to the point!

9 April 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Outstanding experience with Papier from…

Outstanding experience with Papier from start to finish. Selecting, creating and ordering a photo book from a holiday to Florence was very easy. I came across Papier through Google search when looking for Christmas present ideas, and whilst other services I tried from different providers felt clunky and expensive, Papier’s service was flawless and very reasonably priced. Will definitely order from them again.

30 November 2025
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Love Papier

Love Papier. Such good quality. Have been very happy with everything I have bought

1 March 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

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