Papier Reviews 10,303

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, including the paper, printing, and overall finish. Many people appreciate the unique and customizable designs, finding the personalization options brilliant and the layouts intuitive. The user experience is often described as easy and straightforward, making the creation process enjoyable. However, some customers experienced issues with the ordering and delivery services. A few people reported that their orders arrived late or damaged, and some found the editing interface glitchy or difficult to use, particularly when trying to upload photos or add text.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praise the high quality of... See more

Quality

Users describe positive interactions with quality, frequently praising the high standard of paper, designs,... See more

User experience

Reviewers mention positive feedback about user experience. Many customers found the website easy to use, with... See more

Order

Clients share ambiguous opinions on order experiences. Many customers praise the ease of ordering and the... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise quick delivery times, with... See more

Based on these reviews

Rated 4 out of 5 stars

I like the option to personalise the cover of the notebook. The design process could be easier, the options and way of changing font, type size etc is a little clunky. Also, with Demi book - alwa... See more

Company replied

Rated 5 out of 5 stars

I love papier- the unique designs are so cute and the layout actually makes sense!! I've been looking for a planner that has monthly, weekly and daily sections with notes for goal-setting and the prod... See more

Company replied

Rated 5 out of 5 stars

What a great discovery! Perfect for my party place cards and menus. The quality is of a very high standard (beautiful paper stock, designs and finish). The option to create bespoke and personalised de... See more

Company replied

Rated 5 out of 5 stars

Lovely quality printing and paper! I've used a variety of different companies to print photobooks and Im thrilled with the end result of this one. There are some lovely formats to work with and opport... See more

Company replied


Company details

  1. #33 of 34 best companies in Stationery shop
  2. #41 of 42 best companies in Greetings Card Shop
  3. #25 of 26 best companies in Stationery Shop
  4. #35 of 38 best companies in Photo printing service
  5. #17 of 19 best companies in Wedding Shop

About Papier

Written by the company

Since 2015, we've created stationery that feeds curiosity and contemplation. In every piece of Papier is the promise of what's to come, the endless possibilities of a blank page.

Come on in, Paper Person

We're an emporium of eclectic designs, curated for you to make wondrously your own. Each and every one can be personalised so it means more, alive in the hands of its maker. A one-off piece of stationery that's as individual as the thoughts, feelings and dreams you'll place on the page.

Alongside our in-house collections, we collaborate with bright, upcoming artists, iconic brands and exciting fashion labels. They're all fellow paper people whose varied creative talents bring a magical touch to our stationery.

OFFERS

STATIONERY

PHOTO BOOKS

WEDDING

 


Contact info

4.0

Great

TrustScore 4 out of 5

10K reviews

5-star
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Rated 5 out of 5 stars

Excellent service

Excellent service - easy to use software, excellent packaging & the final book looked amazing. Well done Papier!

13 February 2026
Papier logo

Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 2 out of 5 stars

Editing

I’m not sure if it’s a new update but compared to the first time I created a photo book the website has become clunky. I appreciate there are limited options for help so I do appreciate the customer service however in terms of feedback for your website, if it could be more user friendly (if it were like it was previously still, I would be recommending this place to everyone!) The book absolutely refused to delete captions, had such a hard time with this, if they are the automated captions surely they should be automatically deleted on print if it is so hard to delete them during editing (maybe just an IT issue but I had been editing this one book for over a month) Or provide the same template minus the captions!!

1 April 2026
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Reply from Papier

Thank you for leaving us your review. Apologies for your experience on our site, we appreciate your feedback!

• Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Beautiful album

The album turned out beautiful and you can clearly tell the high quality of the photos!

26 March 2026
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Reply from Papier

Hi Maryam,

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 1 out of 5 stars

the packaging was glued to presentation…

the packaging was glued to presentation box and so has ruined the overall effect

26 March 2026
Papier logo

Reply from Papier

Hi Ben,

Thank you for leaving us your review. Apologies for the experience with your order. 

Please kindly reach out to us at support@papier.com with any supporting images of your order and we will be happy to assist you.

- Customer Service Team @ Papier ✍️

Rated 2 out of 5 stars

Nice designs by terrible editing experience

Really liked the design, but have decided to give up on the idea of ordering my wedding invitations from them. The editing interface is incredibly glitchy and difficult to use. It has a mind of its own.

1 April 2026
Unprompted review
Papier logo

Reply from Papier

Hi Nadia,

Thank you for leaving us your review. Apologies for your experience on our site, we appreciate your feedback.

• Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Great range of products

Great range of products - great quality. Good service from checkout to delivery!

11 January 2026
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Reply from Papier

Hi Laura,

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

As a senior citizen who is techinically…

As a senior citizen who is techinically challenged, I was proud to have accomplished my goal with the easy steps you provided. I look forward to receiving my sample and continuing with my next order.

30 March 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

High quality paper

The stationary is really nice quality and the custom print is lovely. I will definitely buy again.

20 February 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Book is of great quality

Book is of great quality, wife loved it for her first mothers day.

The website was a bit buggy though and did require a reupload of a few images at times

12 March 2026
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Reply from Papier

Hi,

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Very knowledgeable

Very knowledgeable, employees, and friendly environment

30 March 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Great Purchase

19 February 2026
Papier logo

Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Beautiful quality and easy to create

I used Papier to create my wedding photo album and I’m so glad I did. The creation process was simple and intuitive, which made it easy to organise everything without stress. When it arrived, the print quality didn’t disappoint, everything looked crisp and well finished.

14 February 2026
Papier logo

Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 4 out of 5 stars

I love my notebook

I love my notebook, the notebook it's stunning and I love it. There was a little defect on it and the staff remedied it immediately.

19 February 2026
Papier logo

Reply from Papier

Hi Liza,

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 1 out of 5 stars

You offered me a discount for my first…

You offered me a discount for my first order if I gave you my email address. The discount code didn’t arrive. I ordered the Gratitude Journal, but I feel cheated that I got no discount

30 March 2026
Papier logo

Reply from Papier

Thanks for leaving us your review! Sorry to hear this. Sometimes the emails reach your junk folder. Please reach out at support@papier.com and we will be happy to resolve this for you!

- Customer Service Team @ Papier ✍️

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