Papique Reviews 72

Reply from Papique

Sep 10, 2025

Warning This is an inauthentic experience

We do not use responding to Unverified Reviews from Non-Customers
of those who have never bought in our store
of those who use false nicknames

Reply from Papique

Updated Nov 25, 2025

⚠️ UNVERIFIED & FACTUALLY INCORRECT REVIEW — OFFICIAL RESPONSE

Dear Dulani,

We have reviewed your claims carefully, and unfortunately your description does not match the actual events at all.
For transparency toward other customers, here are the verified facts:

1️⃣ You ordered a shade that was already marked as “low stock.”

The availability was shown correctly on the product page at the moment of purchase.
What you describe simply did not happen the way you portray it.

2️⃣ You were immediately informed of the stock update — before the order was processed.

No payment was captured.
No item was shipped.
And nothing “went missing.”

You were offered alternative options only because you insisted on receiving the order immediately, despite being told that your shade had just gone out of stock due to simultaneous purchases.

3️⃣ Your version of the shade selection is not accurate.

You state that:

“They offered me two other shades darker than my skin.”

The reality is:

YOU requested alternatives,

YOU declined the first one,

YOU asked for a second one,

and when it wasn’t available, YOU suggested a third shade — which happens to be more expensive.

You conveniently omitted that part.

4️⃣ The “extra money” you mention is simply the price difference.

No company can provide a higher-priced item for free because a customer changes their mind three times in one conversation.

Every retailer on earth applies the same rule.

5️⃣ You mention “no apology,” but our team apologized twice — in writing.

Both apologies are visible in the email thread you received.
We cannot apologize for scenarios that did not occur.

6️⃣ You rated the experience as ‘worst ever’ despite:

not being charged,

not receiving a wrong item,

not being refused any service,

and being offered three solutions you requested yourself.

A “worst experience” built on zero financial loss, zero shipment, zero error, and multiple attempts to help is a bit unusual.

7️⃣ For clarity, this review has been flagged for:

Misleading or incomplete description of events,

Contradictory statements,

Omission of key facts,

Unverifiable claims.

We welcome honest criticism.
We do not mislead customers.
But we also cannot allow a story that omits every factual detail and suggests wrongdoing where none occurred.

Whenever you wish to continue the conversation transparently — with the full context included — our support team remains available.

Papique.com
Customer Relations & Compliance Team

Reply from Papique

Updated Apr 2, 2025

Cancel this review, you recieved 13 days before the deadline

https://www.shippypro.com/tracking.html?tracking=RE173479537NL

Thank you for purchasing and reviewing that does not match your actual shopping experience.

You purchased on February 25 and the shipping model chosen is 20 business days, so it expires on March 25, 2025.

Unlike the proposed deadline, you are receiving 7 days in advance of the established date.

Today, March 17, the shipment is in delivery with 8 days before the established delivery.

Whoever wants can check here

https://www.shippypro.com/tracking.html?tracking=RE173479537NL

Please delete this review.

We have been serving the USA successfully since 2018.
Tracked shipments only
free insurance covering up to 2500 euros
24/7 native language support
50,000 products from the best brands at the best price.

Reply from Papique

Updated Nov 25, 2025

Dear Mr. Viller,

Thank you for your additional comments.
To ensure full clarity for readers, and to avoid any misunderstanding, we would be grateful if you could help us verify the points you raised by providing the following simple, objective elements:

1️⃣ A photo of the item you claim to have received (front, back, and batch code).

You stated that you received an Eau de Parfum instead of an Eau de Toilette.
Since the packaging clearly displays the product type, a photo would immediately confirm this.

Could you please upload these photos here?

2️⃣ A screenshot of the price you claim was different from what you paid.

You mentioned being charged a higher price than the one displayed.
Our system shows the exact same amount at checkout, in the confirmation email, and in the payment authorization.

A screenshot of what you saw would help clarify this point for everyone.

3️⃣ A copy of the email where you claim we “did not respond.”

According to our logs, the last communication in the thread contains your reply to our message, so it would be helpful if you could show which email did not receive an answer.

You can simply upload the header or timestamp of the message.

4️⃣ A confirmation of the complaint you say you filed with “the European online sales monitoring system.”

You referenced submitting a report.
In order to better understand your case, could you specify:

which institution received it,

the reference number,

and the date of submission?

This will allow us to follow up on it if necessary.

5️⃣ Proof of the product mismatch.

Since you purchased three identical units, it would be useful if you could confirm:

whether all three differ from the product ordered,

or only one,

and what specific difference you observed.

A simple side-by-side photo would resolve the entire question instantly.

6️⃣ Clarification on your latest statement regarding “legal consequences.”

You mentioned potential legal action and requested our legal department’s address.
We are more than willing to assist, but to proceed appropriately, could you please specify:

which legal point you believe applies,

and what specific breach of contract you are referring to?

This will help us provide the correct formal channel.

🔍 WHY THIS IS IMPORTANT

We prefer to resolve cases based on verifiable, factual information.
At the moment, all certified data we have (product logs, shipping records, price history, email timestamps) contradict your claims, so any documentation you can provide will help clarify the situation for everyone.

Until this information is supplied, we cannot modify our previous statement, as we must rely on verified evidence only.

We remain at your disposal for a constructive resolution.

Kind regards,
Papique.com – Customer Accuracy & Compliance Team